MockQuestions

Dental Hygienist Interview Questions

To help you prepare for your Dental Hygienist interview, here are 25 interview questions and answer examples.

Dental Hygienist was written by and updated on April 6th, 2021. Learn more here.

Question 1 of 25

Which do you recommend to patients, water flossing vs string flossing?

How to Answer

This question is testing your knowledge and technique. If an interviewer asks this type of question, a proper response would be, 'What do you recommend to your patients?'
Showing that you are open to learning new ways of doing things is a good sign, primarily when working with a new team.

Written by Rachelle Enns on April 6th, 2021

Next Question

25 Dental Hygienist Interview Questions & Answers

  • 1. Which do you recommend to patients, water flossing vs string flossing?

      How to Answer

      This question is testing your knowledge and technique. If an interviewer asks this type of question, a proper response would be, 'What do you recommend to your patients?'
      Showing that you are open to learning new ways of doing things is a good sign, primarily when working with a new team.

      Written by Rachelle Enns on April 6th, 2021

      Entry Level

      "I realize that string flossing is the most traditional method of flossing; however, with patients who just aren't willing to be consistent, I do suggest water flossing. It's a bit easier to water floss. Kids seem to find water flossing to be more fun, too."

      Written by Rachelle Enns on April 6th, 2021

      1st Answer Example

      "I still prefer string flossing because I have found it most effective for preventing and treating gingivitis. What do you recommend to your patients?"

      Written by Rachelle Enns on April 6th, 2021

      Experienced

      "Water flossing can be more comfortable for my patients with arthritis or other mobility issues. Other than, since flossing is typically such a battle with patients, I recommend whatever they would be willing to do daily to maintain a healthy mouth."

      Written by Rachelle Enns on April 6th, 2021

      User-Submitted Answer

      "It depends on the patient's preference, as well. If the patient has poor manual dexterity, for example, arthritis, I would recommend water flossing as well as for crown, bridge, and implant patient. Otherwise, string flossing is more of a traditional way to do it. I usually recommend a patient try both and find whichever one that is working, and they feel comfortable with it."

      Written by an Anonymous User

      Rachelle Enns

      Our Professional Interview Coach
      Rachelle Enns Reviewed the Above Answer

      It's great that you consider what your patients like, and very observant of you to consider their dexterity. Nice response!

  • 2. What is your current salary?

      How to Answer

      A potential employer will often base their offer on your current salary. You should be transparent about your most recent earnings and be prepared to back up any salary requests.

      Written by Rachelle Enns on April 6th, 2021

      Entry Level

      "As I am a recent graduate, I would like to be offered a fair salary that reflects my recent education. I am most concerned with joining an organization that will help me to grow my career within dentistry. Compensation is not my primary driver."

      Written by Rachelle Enns on April 6th, 2021

      1st Answer Example

      "I am currently earning a base salary of $78,000 and health benefits. I am looking for a competitive salary in my next position."

      Written by Rachelle Enns on April 6th, 2021

      Experienced

      "I am currently making $80,000 per year plus health benefits. I am looking for compensation that is aligned with the role and provides an opportunity for growth."

      Written by Rachelle Enns on April 6th, 2021

      User-Submitted Answer

      "I am earning $?? per hour as a DA. As a new OHT graduate, I'm most concerned with joining an organization that will help me to grow my career. And aligned with my role, provides the opportunity for future growth."

      Written by an Anonymous User

      Rachelle Enns

      Our Professional Interview Coach
      Rachelle Enns Reviewed the Above Answer

      You do an excellent job answering this question with professionalism.

  • 3. Have you ever taken the fall for a situation, where it was not your fault, to protect a co-worker?

      How to Answer

      Taking the fall for a situation, to protect a co-worker, is a tricky situation. It can show teamwork, but it may not be the most honest thing to do. Talk to the interviewer about your thoughts on taking the fall for something you did not do.

      Written by Rachelle Enns on April 6th, 2021

      Entry Level

      "I have taken the heat for a situation that was not my fault. Honestly, it wasn't anyone's fault, and I understand that sometimes the blame needs to land somewhere for a team to learn, and move on from, a situation."

      Written by Rachelle Enns on April 6th, 2021

      1st Answer Example

      "I do not believe in 'taking the fall' for people based on protecting them. Transparency is always a good idea, and if something went wrong, then it needs to be addressed to prevent it from happening again. When it comes to clients, I will apologize on behalf of the company for errors. In that case, I will do what it takes to protect the company's reputation."

      Written by Rachelle Enns on April 6th, 2021

      Experienced

      "As a leader, I have taken responsibility for the results of my team because I hold myself to that standard. If in a situation where blame is falsely placed on me, I will utilize my communication skills to resolve the matter."

      Written by Rachelle Enns on April 6th, 2021

      User-Submitted Answer

      "I will apologies on behalf of the co-worker, but I would 'take the fall' for a situation that wasn't my error. I wouldn't expect anyone to do that for me, so I wouldn't think that would be fair to be expected from myself. But I would make sure that whatever the situation was would be addressed to prevent it from happening again, if possible,"

      Written by an Anonymous User

      Rachelle Enns

      Our Professional Interview Coach
      Rachelle Enns Reviewed the Above Answer

      You offer a strong professional balance in your response. It shows integrity and honesty. Good work!

      "If appropriate, I would apologize on behalf of the co-worker, but I would not 'take the fall' for a situation that wasn't my error. I wouldn't expect anyone to do that for me, either. With that said, I would make sure that whatever the situation was would be addressed to prevent it from happening again."

  • 4. Have you ever broken a confidentiality agreement?

      How to Answer

      Companies will have confidentiality agreements for a variety of reasons. These could be to protect their trade secrets, patient confidentiality, or to ensure that you do not bring clients over on the occasion that you leave their medical practice one day. Talk to the interviewer about your thoughts on confidentiality agreements.

      Written by Rachelle Enns on April 6th, 2021

      Entry Level

      "No. I have only once had a confidentiality agreement and had no problem adhering to it."

      Written by Rachelle Enns on April 6th, 2021

      User-Submitted Answer

      "I have never broken a confidentiality agreement. I think it is vital for me as an employe as well as my patient's operator to keep any confidential files and conversations. It is necessary and important to protect everyone."

      Written by an Anonymous User

      Rachelle Enns

      Our Professional Interview Coach
      Rachelle Enns Reviewed the Above Answer

      You show high regard for confidentiality, here. Since you mention confidential files, it may be helpful to mention HIPAA, if you live in a region where this act is the law.

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  • 5. Would you say you are a better verbal or written communicator?

      How to Answer

      In which manner do you prefer to communicate - written or verbal? Discuss your preference with the interviewer and support your answer.

      Written by Rachelle Enns on April 6th, 2021

      Entry Level

      "I do not lean one way or another when it comes to verbal or written communication. Both are equally important to me. If I have to choose just one, I will choose written communication as one can always look back on written communication for reference."

      Written by Rachelle Enns on April 6th, 2021

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  • 6. How do you show your co-workers the importance of communication in the workplace?

      How to Answer

      Working in the medical field, communication is crucial to a successful clinic. As you know, 'telling' and 'showing' are two very different things. Talk to the interviewer about how you put communication into action in the workplace.

      Written by Rachelle Enns on April 6th, 2021

      Entry Level

      "Many in-office and client service issues stem from poor communication. While attending school, we often role played and discussed ways to manage patient issues and disputes. This practice has certainly prepared me for clearer communication with my future patients."

      Written by Rachelle Enns on April 6th, 2021

      User-Submitted Answer

      "Communication is defiantly key to a happy, well-working work force. I show my co-workers this by always communicating and ideas, changes and also my willingness to ask questions if i do not understand something first time to avoid any break downs in communication within the team."

      Written by an Anonymous User

      Rachelle Enns

      Our Professional Interview Coach
      Rachelle Enns Reviewed the Above Answer

      It sounds as though you are a great team player and communicator! Can you give a specific example of this approach related to your work as a Dental Hygienist?

      "Clear communication is the key to a happy, efficient workforce. I show my co-workers this by communicating any ideas and changes promptly. I also practice good communication through my willingness to ask questions. If I do not understand something the first time, to avoid any communication break downs, I quickly ask for clarification."

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  • 7. What type of manager brings out the best in you?

      How to Answer

      The interviewer wants to see that you are self-aware and understand the type of manager or employer that brings out the best in you. Some individuals prefer a close working relationship with a lot of accountability, while others prefer space and autonomy. If you are unsure of the management style of the interviewing company, try to leave your answer as open as possible. You can certainly ask the interviewer to describe their management style.

      Written by Rachelle Enns on April 6th, 2021

      Entry Level

      "I love to learn new techniques in the dental industry so I would like to work under a dentist who is collaborative and has a strong penchant for mentorship."

      Written by Rachelle Enns on April 6th, 2021

      User-Submitted Answer

      "A manager that is supportive and positive in you progressing in your career. I really appreciate my manager I have worked with for over 5 years because he is really driven and always has a positive outlook on things and that shows and has a great impact on my own ambitions and goals, keeping work a positive, happy place as well as investing time in me to grow."

      Written by an Anonymous User

      Rachelle Enns

      Our Professional Interview Coach
      Rachelle Enns Reviewed the Above Answer

      Fantastic details! Be aware of switching from you/your language to me/my. I have offered a slight revision below.

      "I do my best with a manager who is supportive and positive, with interest in helping me progress in my career. I genuinely appreciate my current manager, whom I have worked with for over five years. He is driven and always brings a positive outlook. This bright outlook has made a great impact on my ambitions and goals. All-in-all I most appreciate a manager with interest in maintaining a positive, happy workplace as well as investing in my growth."

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  • 8. How would you describe your work ethic?

      How to Answer

      When the interviewer asks about your work ethic, they are looking for specific examples or keywords to which they can relate. When you read the company job posting or job description, do they refer to particular company ethics? Talk about their values and how those align well with your work values.

      Written by Rachelle Enns on April 6th, 2021

      Entry Level

      "Some characteristics you may want to use are:

      - Determined/Driven
      - Accountable
      - Humble
      - Respectful
      - Dependable"

      Written by Rachelle Enns on April 6th, 2021

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  • 9. Tell me about yourself.

      How to Answer

      When an interviewer asks an open-ended question like this, it can be difficult to know where to begin...and end! This question haunts many individuals who may accidentally go a little too in-depth into their personal lives. It happens. Keep your reply light, and work relevant. Share how you became interested in this career path and what you enjoy about it. This is an excellent opportunity to describe yourself by discussing the strengths and qualities that you bring.

      Written by Rachelle Enns on April 6th, 2021

      Entry Level

      "I am a very active individual who loves to workout and goes to the mountains on the weekend. I feel that my level of activity on my off time greatly improves my work during the week. I have a high amount of energy to offer!"

      Written by Rachelle Enns on April 6th, 2021

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  • 10. How do you like to be recognized for your accomplishments?

      How to Answer

      We all like to be recognized in some way for our accomplishments in the workplace. Share with the interviewer how you would like to be recognized for your hard work. Through gifts? Financial perks? Public recognition? Kind words? Title promotions?

      Written by Rachelle Enns on April 6th, 2021

      Entry Level

      "I am very simple. I do not require any formal recognition, but kind words from my coworkers and superiors will keep me motivated and working hard."

      Written by Rachelle Enns on April 6th, 2021

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  • 11. How many years experience do you have as a dental hygienist?

      How to Answer

      The interviewer is trying to quickly gauge if you are qualified for this role, or not. If they have invited you for an interview, chances are - you have something on your resume that they like. Most job postings will specify the amount of years experience that the employer is looking for so, be prepared with that information.

      Written by Rachelle Enns on April 6th, 2021

      Entry Level

      "I am just beginning my career as a dental hygienist. I recently graduated with my Certificate in Dental Hygiene. I completed my 3-month practicum at a local clinic, supporting two dentists. I learned a lot in this practicum and looked forward to taking my skills to work in your clinic."

      Written by Rachelle Enns on April 6th, 2021

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  • 12. How have your previous dental visits influenced you as a hygienist?

      How to Answer

      The interviewer wants to know how your personal experiences have affected you as a hygienist. This is an opportunity for you to reflect on what you have observed in your dental visits, and how those influence the way you do your job.

      Written by Rachelle Enns on April 6th, 2021

      Entry Level

      "I have had the same dentist, and hygienist, for my entire life. I plan to mold my career around their positive influence."

      Written by Rachelle Enns on April 6th, 2021

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  • 13. How do you handle a patient who is scared or uncomfortable?

      How to Answer

      Part of your role as a dental hygienist is helping people to feel calm and comfortable. It's not just in the words you say but how you present yourself. Maintaining a relaxed demeanor, regardless of the situation, is essential.

      Many patients anticipate the worst when they go to the dentist, and even if you're dealing with a severe case, you are expected to stay poised and confident. Show that you have a rhythm and a routine with your patients and that you have learned what works to keep them comfortable.

      Written by Rachelle Enns on April 6th, 2021

      Entry Level

      "I believe that a light-hearted approach is always best, when trying to keep someone comfortable. If they feel that the event is too serious, it will make them even more anxious. I like to joke around with my patients and ask them questions about themselves."

      Written by Rachelle Enns on April 6th, 2021

      User-Submitted Answer

      "I always make sure patients feel safe by introducing myself by name and title and explaining to the patient that everything will be done at their own pace. If they need to stop or take any breaks or need a bit more explained to them about the treatment, I'm willing and happy to do so. I don't want them ever to feel discriminated for being nervous about the dentist, and I will make this very clear to them that I'm willing to take all the time and reassurance they need to feel more relaxed and comfortable."

      Written by an Anonymous User

      Rachelle Enns

      Our Professional Interview Coach
      Rachelle Enns Reviewed the Above Answer

      It seems you are very patient and caring, two important characteristics of a dental hygienist. Nice job walking the interviewer through your approach with a nervous patient.

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  • 14. Describe your working relationship with your previous or current colleagues.

      How to Answer

      When you answer this question, be sure to remain positive, even if the experience wasn't. Avoid talking about any previous drama and do not speak poorly of your colleagues.

      If you had a good relationship with your previous colleagues: "I get along well with most personalities. My colleagues were great team players, and we would often meet up after work for drinks or team activities."

      If you did not have a good relationship with your previous colleagues: "I have had better relationships in the past, but we did the best that we could. Our communication styles were all very different which made it challenging at times."

      Written by Rachelle Enns on April 6th, 2021

      Entry Level

      "I get along with just about everyone that I work with. I respect other people's knowledge, experience, and opinion, even if I don't agree. I think that is why I can work with anyone."

      Written by Rachelle Enns on April 6th, 2021

      User-Submitted Answer

      "All the colleagues I have worked with have shared a respectful relationship with me. We work towards common goals to make ourselves, patients, and the clinic better. Communication and caring nature make up a large part of it."

      Written by an Anonymous User

      Rachelle Enns

      Our Professional Interview Coach
      Rachelle Enns Reviewed the Above Answer

      It seems you have very harmonious relationships in the workplace, which any interviewer will be happy to hear.

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  • 15. What is your experience working with children?

      How to Answer

      As a dental hygienist, you are likely going to work in a family-friendly office. If you are a more experienced hygienist, share your experiences where you worked with kids in the office. You can also mention your exposure to working with children in another career space.

      Written by Rachelle Enns on April 6th, 2021

      Entry Level

      "While completing my practicum, I worked in a family-friendly dental clinic. Many kids came through. I found that I was great with helping them to stay calm during their procedure. They love the little stickers and toys they get as a reward after their visit, which is always so cute to see."

      Written by Rachelle Enns on April 6th, 2021

      User-Submitted Answer

      "I have had numerous babysitting jobs during my high school years. I even continued to babysit when I was in college. I also performed on a dance team where I had a little one who was assigned to me that looked up to me as we competed. I love working with kids and enjoy the smiles they share."

      Written by an Anonymous User

      Rachelle Enns

      Our Professional Interview Coach
      Rachelle Enns Reviewed the Above Answer

      This is an excellent answer that showcases your ability to work around children but also your willingness to be a positive influence. Well done :)

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  • 16. How do you feel about educating patients on proper oral care?

      How to Answer

      Much of your role as a hygienist is focused on educating your patients when it comes to oral care at home. When the interviewer asks how you feel about it, they are looking for an enthusiastic response. The interviewer is looking for reassurance that you care about your patients and enjoy teaching them how to care for themselves. If you have learned helpful ways of presenting the material, your interviewer would be interested in hearing more about it.

      Written by Rachelle Enns on April 6th, 2021

      Entry Level

      "I am interested in educating patients. I have a knack for teaching and coaching others and would like to help my patients think of ways to improve their health."

      Written by Rachelle Enns on April 6th, 2021

      User-Submitted Answer

      "I love to educate my patients about oral health. But I like to listen to what's their habit first before I make any comments. I would praise the part they are doing great and also make recommendations on what needs to be improved. And let the patient's self-lead to find the best solutions that work for them, Eg: flossing. The most important thing is that they can intake the message and show improvements at the next visit."

      Written by an Anonymous User

      Rachelle Enns

      Our Professional Interview Coach
      Rachelle Enns Reviewed the Above Answer

      Your approach is respectful and understanding, which your patients will certainly appreciate! Very good response.

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  • 17. If you are stressed, what signs occur and what do you do about it?

      How to Answer

      This question is meant to check your self-awareness. Do you realize when you are stressed? What stresses you out the most? Respond in a way that shows your understanding of stress and how it affects you. Be careful to reveal that you cannot handle stress. You absolutely can. Sharing a weak moment doesn't show you are weak. It shows that you are human and affected by stress just like everyone else. Focus more on how you cope with stress than how stressed out you get. Knowing your triggers is key!

      Written by Rachelle Enns on April 6th, 2021

      Entry Level

      "Stress is part of any demanding job, and I embrace it to the fullest. I take good care of myself and prioritize my workload to maintain a healthy balance in my stress levels."

      Written by Rachelle Enns on April 6th, 2021

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  • 18. What experience do you have performing tasks outside of your role as a hygienist?

      How to Answer

      The interviewer would like to know that you are the type of team player who will jump in and help your colleagues, whether it's 'in your job description' or not. There is nothing more distasteful for an employer to hear their employee say 'That's not my job.' Show the interviewer that, on busy days, you anticipate helping out in additional areas.

      Be prepared with a list of skills and procedures you are experienced in, and think of ways you add value beyond your job description. If you have experience with reception work, taking calls, scheduling and handling paperwork, those are also useful skills.

      Written by Rachelle Enns on April 6th, 2021

      Entry Level

      "I am always happy to jump in and help my colleagues when they are running behind. Becuase I am new to my career as a dental hygienist, I am ready and willing to take on any office related tasks. I will treat everything as a learning opportunity; including answering the phones, booking patients, or helping an elderly patient to their car."

      Written by Rachelle Enns on April 6th, 2021

      User-Submitted Answer

      "In addition to my role, I also have experience in administrative tasks like receptionist work, as well as steri nurse and dental assisting. Or I am helping to walk an elderly patient to their car or cab. I am always happy to jump in and help out whenever I am needed."

      Written by an Anonymous User

      Rachelle Enns

      Our Professional Interview Coach
      Rachelle Enns Reviewed the Above Answer

      You seem very ready to do what it takes to be kind, helpful, and deliver the best to your patients. Well said!

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  • 19. What is a major ethical issue facing dentistry today?

      How to Answer

      The interviewer would like to know how heavy your involvement is in the industry. If you're not sure of any major ethical issues, you can always take an educated guess surrounding patient confidentiality or the proper storage of online documents.

      Some issues worth mentioning might be the cost of education and student loans. Going into the profession for the first time you might be overwhelmed with the cost of your loan repayment, as dental school is expensive.

      Another issue worth exploring is third party involvement. When a private dental practice is bought by a corporate entity, it could cause a lot of issues.

      Written by Rachelle Enns on April 6th, 2021

      Entry Level

      "For me, at this early stage in my dental career, I believe that an issue could be the safe and confidential storage of patient information with all of the technological advancements and system hacking that has been happening as of late. Do you have concerns surrounding this, in your clinic?"

      Written by Rachelle Enns on April 6th, 2021

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  • 20. What questions do you have for me?

      How to Answer

      It's always a great idea to have questions ready for the interviewer. Review the company website and other online resources to ensure the questions you are asking are not mundane, or redundant. The last thing an interviewer wants to hear is a list of questions you could have found the answers to from merely watching a video on their company site!

      Written by Rachelle Enns on April 6th, 2021

      Entry Level

      "Here are some sample questions:

      - When would you like to have this position filled?
      - How long has this role been vacant?
      - Is this a replacement search or a newly created role?
      - What is your favorite part about working here?
      - What is the company's primary goal for this position in the next 12 months?
      - Is there anything from my background and experience that I can clarify for you?
      - What do you see as the most significant change in this industry over the past three years?
      - Is there any reason why you would not hire me?"

      Written by Rachelle Enns on April 6th, 2021

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  • 21. Why should we hire you as our next dental hygienist?

      How to Answer

      If you can't think of ways that you are unique, ask a few friends or family members what they feel sets you apart from other people. Their observations may help you understand how you are perceived.

      Perhaps you already know what sets you apart! This could include any industry accolades, exceptional achievements, additional industry related training, a second language, or how involved you are in the community. Don't be afraid to brag about yourself a bit. In an interview, you are your most influential advocate.

      Written by Rachelle Enns on April 6th, 2021

      Entry Level

      "I believe you should hire me because I am highly dedicated to this industry, having just graduated with my Associate's Degree in Dental Hygiene. I finished top of my class. I also bilingual in English and Spanish, allowing me to communicate with a vast range of clients."

      Written by Rachelle Enns on April 6th, 2021

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  • 22. What do you feel are the most important qualities in being a good hygienist?

      How to Answer

      Think about your daily responsibilities. If you are new to the profession, think about what you can anticipate based on your observations. What type of personality does it take, to be a successful dental hygienist, and which of your strengths make you most effective at your job?

      Written by Rachelle Enns on April 6th, 2021

      Entry Level

      "Some essential qualities of an excellent hygienist:

      - Enthusiastic attitude
      - Detail-oriented
      - Patient
      - Energetic
      - Attentive
      - Friendly
      - Knowledgeable
      - Professional"

      Written by Rachelle Enns on April 6th, 2021

      User-Submitted Answer

      "I believe the most important qualities that a good hygienist should have are great people skills, organization and being attentive to your patients' needs."

      Written by an Anonymous User

      Rachelle Enns

      Our Professional Interview Coach
      Rachelle Enns Reviewed the Above Answer

      Try to dig a bit deeper as most candidates, regardless of industry, choose to answer with these qualities. I have added an answer below that will better position you against other candidates.

      "A great dental hygienist will be empathetic and understanding, as many patients are nervous at the dentist. It's also important to be careful and detail oriented, as the mouth is a small space to work. Being positive, confident, and professional are other important qualities that I hold as well."

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  • 23. What do you like most about being a Dental Hygienist?

      How to Answer

      Think about what makes you excited to go to work every day. Is it helping people? Is it educating them about healthy habits? Identify the thing you love most about your job and then give an example. Be passionate in your response. Show them that you care about being a positive influence on your patients and your co-workers.

      Written by Rachelle Enns on April 6th, 2021

      Entry Level

      "I think that the most interesting part of being a dental hygienist is going to be working with such a diverse range of people. It will feel great to help others to learn healthy habits."

      Written by Rachelle Enns on April 6th, 2021

      User-Submitted Answer

      "It enables me to help people as young as two years old and as senior as 80 years old. A great position to help prevent more severe health issues by regular check-ups, oral health education, preventive procedures, and so on. When they came back with better oral health and maintained it well, I fell glad."

      Written by an Anonymous User

      Rachelle Enns

      Our Professional Interview Coach
      Rachelle Enns Reviewed the Above Answer

      Dental care is very important work, and the interviewer will be happy to hear the pride in your responses!

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  • 24. What is the most challenging aspect of this role for you?

      How to Answer

      When addressing challenges, talk about how you can overcome them. Better yet, talk about how you anticipate problems and strive to prevent them. Working on your feet, and with your hands, all day can be taxing. Being in a customer-facing role is also challenging. Presenting measures to combat these types of challenges shows you are proactive, so take this as an opportunity to show your strengths in the face of challenges.

      Written by Rachelle Enns on April 6th, 2021

      Entry Level

      "I believe the most challenging aspect of this role will be to remember all of the medical language associated with the role of a dental hygienist. I am taking control of this by studying a couple of hours per night."

      Written by Rachelle Enns on April 6th, 2021

      User-Submitted Answer

      "I think it's the ergonomic, especially with a full day job. It can be tricky sometimes. I'm very careful with it, especially with my neck and back, and to avoid chronic fatigue. I usually go to the gym regularly to stretch and strengthen my body."

      Written by an Anonymous User

      Rachelle Enns

      Our Professional Interview Coach
      Rachelle Enns Reviewed the Above Answer

      This job is certainly tough on one's body, so it's wonderful that you are sure to care for your health by stretching and strengthening.

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  • 25. How would you handle a situation where the patient was not satisfied?

      How to Answer

      The interviewer knows you can't satisfy everyone. Showing that you care and have the skills to listen and empathize are the types of qualities the interviewer is looking for. This is where you show off your customer service skills. Ideally, your patients will walk away with a bright smile on their faces, but that is not always the case.

      Written by Rachelle Enns on April 6th, 2021

      Entry Level

      "If I had a patient who was not satisfied, I would ask specific questions to see what their true frustration was. Perhaps they are having a bad day and simply blaming it on lack of parking, or that they had a 10-minute wait. Most individuals just want to be heard. I will empathize but also will not allow an unhappy patient to railroad me emotionally."

      Written by Rachelle Enns on April 6th, 2021

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