As a Consultant, you have probably had to work with a difficult colleague or client. Rather than hearing the details as to why this person was difficult, your interviewer wants insight into how you personally handled the situation. They want assurance that you can build a sound relationship and see the project to fruition even when facing a difficult circumstance. When you deliver your response, focus on your ability to be tolerant, understanding, and maintain positive communication.

"A couple of years ago, a close colleague of mine had a very abrupt turnaround in her attitude and performance on the job. She was very curt and abrasive in conversations when she was normally very talkative and friendly on the job. After noticing some concerns in her work, I asked her what was going on to cause these things to change. I showed concern, and this approach prompted her to tell me about some issues happening in her personal life. By gently communicating, rather than getting upset and accusing her of slacking on the job, I showed her that I valued her as a person. The conversation helped her open up and turn her work performance back around."