Discuss a time when you successfully educated a person or group in your area of expertise. What made your approach so effective?
Consultants regularly educate their clients and other stakeholders in their specific areas of expertise. For this reason, the interviewer wants to hear a story that highlights your ability to educate others while generating results at the same time.
This question is best answered using the STAR approach. STAR is an acronym for Situation, Task, Action, Result. This answer method will help you tell an engaging story that is easy for your interviewer to follow.
"One aspect of consulting that I love the most is training my clients how to use the systems and workflows we incorporate once the project is nearly wrapped. Last month I spent three days teaching my clients team, consisting of 140 inside sales reps, how to use the Salesforce CRM we implemented. I started with a survey to assess the groups' average level of understanding, and I included survey questions on preferred learning style. As a trainer, I understand the teaching style that works for one person may not work for another, so I need to be fluid with my approach. I effectively orientated and taught the team how to leverage their new Salesforce system to optimize their time and boost sales conversion. I brought a high level of patience and used a simple teaching style since many people were entirely new to CRM systems. At the end of the three days, I sent out a survey asking the team to rank my training. The overall feedback was that I am very good at breaking down complex ideas and relaying them in a way that is easy to absorb. The client appreciated that I prioritized the learner's needs to make their onboarding a valuable and customized experience."
