How do you approach building relationships with clients?
Your interviewer needs to ensure whomever they hire can be trusted to represent their brand, conduct themself ethically, and preserve the reputation they devoted their efforts to building with their clients. John C. Bogle, the founder of Vanguard, said "The driving force of any profession includes not only the special knowledge, skills and standards that it demands, but the duty to serve responsibly, selflessly and wisely, and to establish an inherently ethical relationship between professionals and society."
Regardless of whether you are applying for a client services position, explore how they approach building relationships with their clients and helping them build strong financial futures. Identify their keywords and phrases, such as how they repeat the phrase, "You'll be there." "With so many opportunities to develop personally and professionally, it's your chance to change your life and the lives of millions of clients around the world. You'll be part of a collaborative team making every minute count. We must understand the unique needs of our clients, sharing the Vanguard story with relevant partners, clients and crew in sophisticated and innovative ways."
"I start by being present, by being there. It starts with communication. Transparent communication and establishing trust. By being engaged and listening to their desires, needs, and concerns. By making them feel listened to and heard. Then being transparent with my knowledge, adapting my communication to theirs, and speaking in relatable terms. I would collaborate with and advise them, and prove that my interests were aligned with theirs. Then, I would prove that their trust in me was well earned by backing up my words with actions, with consistency."
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