At University Hospitals of Cleveland, we strive for excellence in seeking ways to improve patient care. Give an example of a time that you took steps to improve a process in the workplace. What was your rationale and process for doing so?

"A couple of years ago, the policies and procedures in our lab setting for techs were in need of an update due to some outdated procedures regarding outdated equipment that we were no longer using. I noticed this when I was training a new tech in our lab and we were reviewing the equipment procedures. We hadn't onboarded a new team member in a few years and it was simply an oversight by the department. I approached my supervisor about looking at revising the procedures for the department. It would've been easy to let it go, but I knew it was important for the new employee and any future employees. My supervisor tasked me and one of our Cytotechnologists with updating our equipment procedures and the project was actually quite fun. The Cytotechnologist and I each brought our areas of expertise to the project and it was a success."

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