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Spectrum Interview

30 Questions and Answers Written by Rachelle Enns

Written on May 21st, 2019 | Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
Question 1 of 30
Have you ever used Spectrum as your internet service provider? If so, what has been your experience?
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How to Answer
The interviewer would like to know your personal experience with Spectrum. If you have used Spectrum as your internet service provider, discuss what you enjoyed. Be sure to keep your response positive but be prepared to provide constructive feedback. If you have never used Spectrum for your internet service, mention why you would choose them, from an outsiders' perspective.

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Question 2 of 30
What is the first thing you would do to put a customer at ease if they were upset about their cable service?
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How to Answer
If you work in a customer facing role, chances are you have received training on how to best handle an upset customer. Discuss any formal customer dispute training you have received, and give an example of what you would do in this situation. It's vital that you exude confidence and empathy, showing the interviewer that you would professionally represent Spectrum, through any customer dispute or complaint.

Question 3 of 30
Would you violate Spectrum policy to make a customer happy?
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How to Answer
Your response to this honesty based question will show the interviewer your level of awareness when it comes to the delicate balance of 'the customer is always right' and what is best for the company.

Chances are, should you be the successful candidate, Spectrum will train you and provide you with evident boundaries when it comes to customer retention. Mention that you are eager to learn their customer retention strategies and that you will respect the limits given to you, in this role.

Question 4 of 30
Do you have experience in direct sales?
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How to Answer
The term 'direct sales' means selling a product to a customer directly, not through a traditional retail environment. Examples of direct sales in the cable industry would be 100% commissioned salespeople who sell door-to-door in a residential setting.

If you have experience with direct sales, talk to the interviewer about your training and your sales results. If you do not have experience with direct sales, be sure to ask a few questions about the direct sales model at Spectrum.

Question 5 of 30
Give me one suggestion for Spectrum to grow our customer base in this region.
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How to Answer
The way you respond to this question will show the interviewer how much research you have conducted on Spectrum, before your interview. Think of one way you feel they could grow their customer base. If they have a healthy competitor, be sure to check out what the competition is doing differently. By conducting this market research, you will show the interviewer that you are eager to land this role and are engaged in the interview process.

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Author of Spectrum Answers and Questions

Rachelle Enns
Rachelle Enns is a job search expert, executive headhunter, career catalyst, and interview coach. Utilized by top talent from Fortune companies like Microsoft, General Electric, and Nestle, she helps professionals position themselves in today's competitive digital marketplace. Rachelle founded Renovate My Resume and Executive Resume Solutions, two companies focused on helping job seekers get their edge back. She helps everyone from new graduates looking for their first placement, to CEO's who want more out of their career. Rachelle coaches students to executives on how to master the toughest interview questions and how to handle the most bizarre interview situations; all with confidence and poise. Rachelle trains other career coaches, recruiters, and resume writers, globally. A big part of her job is also spent coaching HR professionals on how to bring the human touch back into their interview and hiring process.
Published: 05/21/2019

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