Spectrum Mock Interview
Master 30 Spectrum interview questions covering customer service, technical troubleshooting, and sales scenarios.
Question 4 of 30
Name for me one objection you might receive from a Spectrum mobile phone customer, and how you would overcome it to make a sale.
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
Most people have a mobile phone these days; however, that does not mean everyone is 100% thrilled with their mobile service. Common objections when it comes to mobile phone service include the high cost, rumors of lousy customer service, competitors who are offering better packages, or perhaps customers who do not want to be tied into a contract. Discuss with the interviewer how you would go about overcoming one of these objections from a mobile phone service customer.
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"One objection that I often hear while working at Sprint includes the complicated monthly plans and high data overage charges. To overcome this customer objection, I offer to add in data overage protection. I also take the time to get to know my customers' needs and how they use their device daily. This discovery allows me to make more targeted recommendations when it comes to their service plan."
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