How to Answer: Would you violate Spectrum policy to make a customer happy?
Advice and answer examples written specifically for a Spectrum job interview.
3. Would you violate Spectrum policy to make a customer happy?
How to Answer
Your response to this honesty based question will show the interviewer your level of awareness when it comes to the delicate balance of 'the customer is always right' and what is best for the company.
Chances are, should you be the successful candidate, Spectrum will train you and provide you with evident boundaries when it comes to customer retention. Mention that you are eager to learn their customer retention strategies and that you will respect the limits given to you, in this role.
Written by Rachelle Enns on May 21st, 2019
1st Answer Example
"I do not believe that violating company policy is necessary since the policy is in place for good reason. If I could not make a customer happy within the parameters given to me, I would escalate the situation to my manager. If there was further flex available, I believe my management team could find a way."
Written by Rachelle Enns on May 21st, 2019
2nd Answer Example
"I do believe that the customer is always right; however, that does not mean that I have the right to override well-established company policy. If I could not make a customer happy with the solutions at my fingertips, I would escalate the call to my team lead."
Written by Rachelle Enns on May 21st, 2019