Spectrum Mock Interview
Master 30 Spectrum interview questions covering customer service, technical troubleshooting, and sales scenarios.
Question 10 of 30
How would you handle a Spectrum customer who went way over their monthly mobile data, and didn't want to pay the charges?
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
Data overages can happen quickly, and oh, are they expensive! The interviewer would like to know how you would handle a customer who was upset about their bill, refusing to pay it, or asking for a discount. Of course, Spectrum will have guidelines in place for situations like this; however, the interviewer would like to know what your instinct is when it comes to delivering exceptional customer service.
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"I understand that a lot of people are on budgets, and it's difficult when unexpected financial surprises come up. If a customer did not want to pay their bill in full, I would calmly work with them on a do-able payment plan, according to the guidelines allowed by Spectrum."
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