QUESTION 12 OF 30
Walk me through your technical support experience.
If you have experience in a technical support role, the interviewer would like to know about the training you have received, the types of issues you have helped customers overcome, and the overall environment. For instance, if you worked in a call-center offering tech support, you could discuss the call volume you worked with and the tier in which you operated.
"A couple of years ago I worked as Tier II support for another mobile service provider. I would take approximately 20 incoming calls per day, escalated by the Tier I customer support professionals. Often the calls were based on lost networks, security breaches, and device troubleshooting."
