What sources do you look to when solving complicated problems?
The interviewer wants to know that you can think outside the box or ask for help when you are stuck on a complicated problem. Where some might rely on instinct, others might explore all their resources before committing to a course of action. Whether you are one or the other, or both, should depend on the situation.
"When I am faced with a complicated problem, I use the resources my current company has provided me. The answer is almost always in there. If it's a moral dilemma rather than a knowledge-based dilemma, I will ask my supervisor for his thoughts and opinion since I value him as a mentor and expert in our industry."
Maybe you look to a mentor or boss for advice. Perhaps you have handbooks, manuals, and systems you turn to for help. Offer some relevant examples based on your industry.
If you work in the medical field, you may turn to textbooks, online research, colleagues, or even patient's history to find the right solution. If you work in customer service, you may ask the customer what they need to find the best way to solve the problem.
Show the interviewer that you are knowledgeable and equipped to handle different types of scenarios. Offer varied examples to display your understanding of the nature of this question.
By phrasing the question the way they have, the interviewer set up your answer to provide greater insight. How well you pick up the meanings of each question the interviewer poses the better. The easier you make the interview process for the person interviewing you, the better an interview you'll deliver.
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