How to Answer: We take customer service very seriously at Sephora. If a customer wanted to return a makeup product that had been significantly used, what would you do?
Advice and answer examples written specifically for a Sephora job interview.
26. We take customer service very seriously at Sephora. If a customer wanted to return a makeup product that had been significantly used, what would you do?
How to Answer
If you can research the return policy at Sephora before your interview, it's a great idea to refer to their policies when answering this question. If going strictly from instinct, be sure to think about what you would like to hear as a customer while keeping the profits of the company in mind. Affirm with the interviewer that you put a value on customer service.
Written by Rachelle Enns
1st Answer Example
"I agree that customer service is everything - especially in such a competitive industry. I know from being a customer at Sephora that you will take gently used product back in the first 30 days. It think that is fair. If a customer had used a significant amount of the product before returning I think it would depend on the reason. For instance, if they had an allergic reaction vs. simply being bored of the color. I will always follow company policy and, if unsure, will call a manager for assistance."
Written by Rachelle Enns
2nd Answer Example
"In this situation, I would follow your company policy and accept the return. From what I understand, Sephora accepts returns, no questions asked, for the first 30 days."
Written by Rachelle Enns