QUESTION 2 OF 26

We take customer service very seriously at Sephora. If a customer wanted to return a makeup product that had been significantly used, what would you do?

If you can research the return policy at Sephora before your interview, it's a great idea to refer to their policies when answering this question. If going strictly from instinct, be sure to think about what you would like to hear as a customer while keeping the profits of the company in mind. Affirm with the interviewer that you put a value on customer service.

"I agree that customer service is everything - especially in such a competitive industry. I know from being a customer at Sephora that you will take gently used product back in the first 30 days. It think that is fair. If a customer had used a significant amount of the product before returning I think it would depend on the reason. For instance, if they had an allergic reaction vs. simply being bored of the color. I will always follow company policy and, if unsure, will call a manager for assistance."

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Sephora Mock Interview

We take customer service very seriously at Sephora. If a customer wanted to return a makeup product that had been significantly used, what would you do?

Unlock all 26 Sephora questions

26 Sephora Interview Questions & Answers