Sephora Mock Interview

Practice 26 Sephora interview questions covering beauty expertise, client service, and retail passion.

Question 2 of 26

We take customer service very seriously at Sephora. If a customer wanted to return a makeup product that had been significantly used, what would you do?

How to Answer
Example Answer
Community Answers

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.

If you can research the return policy at Sephora before your interview, it's a great idea to refer to their policies when answering this question. If going strictly from instinct, be sure to think about what you would like to hear as a customer while keeping the profits of the company in mind. Affirm with the interviewer that you put a value on customer service.

Rachelle Enns

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.

"I agree that customer service is everything - especially in such a competitive industry. I know from being a customer at Sephora that you will take gently used product back in the first 30 days. It think that is fair. If a customer had used a significant amount of the product before returning I think it would depend on the reason. For instance, if they had an allergic reaction vs. simply being bored of the color. I will always follow company policy and, if unsure, will call a manager for assistance."

Write Your Answer

0 - Character Count

Unlock All 26 Sephora Questions

Prepare for beauty consultations, product knowledge tests, and situational retail questions.

Get Started

Previous Question Next Question