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Bath and Body Works Interview
Questions

32 Questions and Answers by Rachelle Enns
Published September 24th, 2018 | Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
Job Interviews     Companies     Business     Consumer Products    

Question 1 of 32

What type of work environment do you dislike working in?

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Answer Examples

1.

What type of work environment do you dislike working in?

Everyone will have particular triggers that cause them to feel dissatisfaction on the job. Talk to the interviewer about any factors that may deflate or discourage you in the workplace, along with how you might overcome them.

Rachelle's Answer #1

"I have felt dissatisfaction on the job when I am not feeling heard or when there is a lack of respect among team members. I work best in more harmonious situations where there is little drama or gossip, and where people are aligned behind common goals. From what I understand, Bath and Body Works offers a collaborative work environment and greatly values collaboration, innovation and excellence, so that seems like a very good sign. How would you best describe the environment here?"

Michelle's Answer #2

"I have felt dissatisfied on the job when I feel that I am undervalued as someone who has good ideas and can improve the customer experience. Some employers don't necessarily value the thoughts and experience of front-line employees or empower them to solve problems to the benefit of customers. I'm very pleased with what I've learned about Bath and Body Works' culture of empowering employees, and I believe that will help me be engaged and successful here."

2.

What are your salary expectations?

The best way to discuss your salary expectations is to use your current earnings as an example. Be open, and honest. Transparency is the best choice when salary based questions arise.

Rachelle's Answer #1

"Currently, I earn a base salary of $45,000 per year plus a potential 20% annual bonus. Last year my earnings were $52,000, and I would like to stay in the same range or gain a slight increase. According to my research, this seems consistent with the market."

Michelle's Answer #2

"I would like to earn slightly above where I am now. I am currently making $100,000 per year with two bonus opportunities. I am looking for compensation that is aligned with the role and provides an opportunity for growth. If that is out-of-range for this position, I would hope we could discuss alternative benefits and/or a path to reach that salary goal."

Anonymous Answer

"My expected salary would be $12 an hour."

Rachelle's Answer

If you know that this role offers a $12/hour firm, then this answer is okay. Otherwise, I recommend giving a range of $12-15/hour to avoid undercutting yourself.

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3.

Tell me about your most recent visit to a Bath and Body Works store. What was your experience like?

The interviewer would like to know that you have shopped at Aveda in the past and a brief overview of your customer service experience with them. Keep your reply positive and upbeat!

Rachelle's Answer #1

"I can tell that your customer service employees receive a great deal of training. I've always had a positive customer experience at Bath and Body Works. My last visit, I was having trouble finding a specific product. As soon as I came across a customer service employee, they knew what I was looking for and found it for me right away. I was impressed with how knowledgeable and friendly she was, and I would hope to emulate that, should I be hired."

Michelle's Answer #2

"During my last visit to Bath and Body Works I made a huge purchase. Once I arrived home, I realized that I had grabbed the wrong fragrance of one particular product. It was no problem for me to make the exchange later that week. Your staff was warm and accommodating, and that made me want to continue shopping at Bath and Body Works."

4.

How would your current or former supervisor describe your work ethic?

This is a chance to offer some real-world examples of when you've gone the extra mile or solved a tricky problem in a previous position.

Rachelle's Answer #1

"My current/former boss would describe me as an employee who puts in the time and effort to make sure my work is something the company can be proud of. I pay attention to detail and never leave a task unfinished. I believe I would be described as dependable and committed and would be a tremendous asset to the Bath and Body Works team."

Michelle's Answer #2

"I am the type of person who can identify a problem or workplace challenge and put a plan in place to solve it. [Provide your specific example(s) here.] I believe this is why I was promoted so quickly in my previous role, and why I would do well at Bath and Body Works."

5.

Do you feel performance should be rewarded over experience?

Do you feel that you should be paid based on tenure, or results? Discuss this with the interviewer and back your answer with an example, if possible.

Rachelle's Answer #1

"Both tenure and performance are important, but I do lean toward performance incentives. I feel that employees should be paid, and rewarded, based on the documented value they bring to the organization. This approach is a strong motivator - a new employee would be greatly encouraged by being rewarded for performance, and this approach also facilitates a healthy competition with more tenured employees."

Michelle's Answer #2

"This is a classic question, isn't it? Experience and company knowledge are so important and are certainly of value to an organization, while performance is the documented articulation of an employee's value to the company. I believe the best compensation programs figure out a way to honor both, with the emphasis on performance. Doing so encourages good employees to stay, since they know they're valued for their tenure and experience - but it discourages people from getting so comfortable in a long-time role that they don't strive for their highest performance."

6.

Of all the places that you could work, why do you want to join Bath and Body Works?

Talk to the interviewer about your reasons for wanting to work for Bath and Body Works specifically. With all of the competitors out there - why them? Be as specific as possible.

Rachelle's Answer #1

"I would like to join Bath and Body Works because you have a wonderful mission - to make people smile. The products you deliver are lovely and therapeutic and help people add a bit of beauty and sensuality to their lives. That's important. It's accessible luxury that can make a real difference to people, and I want to be part of an organization that finds the sublime in the everyday like that."

Michelle's Answer #2

"Bath and Body Works has been on my radar for some time now. The company is the world's leading specialty retailer and home to America's favorite fragrance. In addition to this tremendous industry expertise, I believe that you value your teams and their career growth. These are important factors for me in my next opportunity."

7.

Teamwork is important to us at Bath and Body Works. Why do you consider yourself a team player?

Working well on a team requires you to have solid interpersonal skills and self-awareness. Share a few of your best qualities that make you a team player.

Rachelle's Answer #1

"In my current role, I occasionally need to spend additional time mentoring and coaching new employees to ensure they fit in with the team. This responsibility creates a tighter timeline for other important deadlines; however, I see that the end goal is to create a well-oiled machine and that cannot happen without everyone being equally trained. I would bring this same commitment to team development to this position at Bath and Body Works."

Michelle's Answer #2

"I have always considered myself a team player; I enjoy the interactions and positive energy a team environment creates. My favorite team environment thus far was at my last employer. The energy was incredible, and I believe the customers took notice. I hope to create the same environment here at Bath and Body Works."

8.

Are you applying for a job with any of our competitors?

The interviewer would like to know if you are specifically targeting positions within the same industry. Talk to the hiring manager about your desire for a role specifically in their industry. Be sure to reiterate your keen interest in the role with Bath and Body Works.

Rachelle's Answer #1

"I have applied to a variety of roles within the consumer products industry and am currently interviewing with one other company. My primary interest, though, is with Bath and Body Works because your products align perfectly with my product expertise, and I believe your overall philosophy on everything from corporate expansion to sustainability meshes well with my personal values."

Michelle's Answer #2

"I am active in my search and previously have interviewed with two of your local competitors. With one, I have advanced to a second interview. With the other, I participated in a telephone interview just yesterday. With that said, I am most interested in this role with Bath and Body Works - this position is the best fit for my education and experience, and your corporate values describe the kind of environment in which I believe I'd be most successful."

9.

If Bath and Body Works hired you today, what would you accomplish first?

When you start a new position, it is essential to set a goal on how you will make a positive impact quickly after being hired. Tell the interviewer what your impact goal is, should you be the successful candidate and hired at Bath and Body Works.

Rachelle's Answer #1

"My first priority would be soaking up as much information about culture, process and KPIs as possible. I'd embark on a 'listening tour' in order to engage in deep conversation with my team and with my colleagues to discover the greatest current needs and how to prioritize them based on company goals for the quarter. Overall, I would strive to meet or exceed all KPIs for the business quarter as efficiently as possible."

Michelle's Answer #2

"If hired today, I would start with analyzing all quantifiable data from the last month, quarter and year to identify any challenges and set a plan to address them. I'd also look for team and company strengths in order to capitalize on or expand them in order to increase the company's bottom line. Overall, I'd be looking for patterns that help me make an immediate contribution to the team and the organization."

10.

Do you see yourself a leader? When have you led a team?

Perhaps you have led a club at work, been a coach for a youth sports team, or were on the advisory board for a non-profit organization. You should always be prepared to show the interviewer that you have a natural ability to lead others. Whether you have led a group of 500 or a team of 2, you must display to the interviewer that you are capable of handling the responsibility that comes with being a leader and mentor.

Talk about your desire to be a leader. Share with the interviewer that you strive to be a role model for others. Explain that you jump at the opportunity to lead groups, encourage your counterparts, and be a face of the organization when challenges arise.

Rachelle's Answer #1

"In my current position, I am the president of the social committee. I love that I have the opportunity to encourage employee engagement while being a positive influence on the workplace culture. I am a natural leader because I start with leading by example. As a leader, I make myself available to others who need mentorship, a bit of assistance in adjusting to their role, or just a listening ear when they've had a tough day. I am confident in my leadership abilities and look forward to joining your team in a leadership role."

Michelle's Answer #2

"I definitely see myself as a leader. Not only have I managed a team in two prior roles, but also I believe that leadership does not always equate to management. Leadership is more of a mindset than a title or specific position. I am sure to lead at all times by providing the best model, enthusiasm and work ethic of the organization. I am open to new ideas and love to tackle a new project which, to me, embodies leadership."

11.

Many consumer products are heavily regulated by the FDA and other health organizations/associations. How do you feel about that?

Talk to the interviewer about your thoughts on consumer product regulation. Be sure to remain positive and avoid going on a rant if there are regulations with which you do not agree.

Rachelle's Answer #1

"I understand that regulations are essential for the protection of the consumer, as well as, ultimately, for the companies that manufacture and distribute consumer products. Like many people, if I could change anything, I would wish for some approval processes to be more streamlined; however, I know that when regulations are understood and planned for on the front end, the overall approval and regulatory process can be managed relatively painlessly."

Michelle's Answer #2

"I feel that the FDA, the Consumer Product Safety Commission and other regulatory agencies ultimately have all of our best interests in mind - both the end user and those of us involved in the manufacturing and distribution process. I appreciate the regulations and the protection they provide for consumers - I know they add a layer of complexity and sometimes uncertainty to the whole process, but as long as that is factored into an initial timeline, it can be tackled without drama."

12.

How did you bring value to your last position?

This question is similar to 'Why are you the best candidate?' Think about the strengths and skills that made you an asset in your last position. Maybe you influenced changes that saved the company money. Perhaps you were the top grossing salesperson on the floor. Think of your strengths in action! If you are reliable, talk about how consistent your work has been and how you are in constant support for coworkers. If you have a strong work ethic, share how you accomplished a project in the midst of harsh obstacles.

Rachelle's Answer #1

"There were several ways I was able to bring value to my last position. First, I successfully exceeded each sales goal in my department. Second, I was able to motivate other members of my team and share my sales techniques with them. Third, I introduced two new procedures to the sales manager that helped us eliminate downtime between sales calls."

Michelle's Answer #2

"I brought value to my last position through my high level of reliability, my positive attitude, and my above average organizational skills. Successful project management is a large part of my work history, and the company I am currently with was lacking when it came to smooth project execution. I was able to greatly improve their performance in that area."

Anonymous Answer

"I’ve never had a job before, but I always excelled in my Math Support and my Spanish classes, so when I would finish my work, I would help my classmates to do their homework or quiz corrections, etc."

Rachelle's Answer

Leaning on examples from your time at school is a great way to answer these questions, as someone new to their career. Your answer shows the value you brought as a keen student but also as a peer/classmate. Nice work.

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13.

When you suffer a setback, how does that emotionally affect you and your work?

Everyone handles the stress and disappointment of setbacks differently. Discuss with the interviewer how you typically cope with setbacks in the workplace.

Rachelle's Answer #1

"Experiencing a setback is always disappointing, and can be a bit disheartening, but I understand that it happens from time to time. If I experience a major setback, I will take a few moments to debrief with my manager and discuss what I could have done differently. Then, I move on!"

Michelle's Answer #2

"Setbacks happen no matter what, and for that reason I try not to let them affect me emotionally in the least. I am a pragmatic thinker and stay focused despite challenges that come my way. I once had a colleague who described setbacks as "forward fumbles," which is a philosophy I have internalized and try to share with others. What looks in the moment like a setback can often, in retrospect, be a catalyst for change or an inadvertent step toward a successful outcome you weren't even able to imagine."

14.

Tell me about your experiences giving presentations in front of large groups.

Public speaking can be intimidating, so assure the interviewer that you are capable of communicating well in front of large groups. Have you taken any courses or training in public speaking? Perhaps you have so much experience that it comes second nature. Assure the interviewer that you are capable of giving presentations should it be required in your role with Bath and Body Works.

Rachelle's Answer #1

"In my last two roles I have been responsible for regularly presenting to my team of 43 staff as well as to our entire warehouse team of more than 200. I have also been part of my local Toastmasters group, which helped a great deal. Overall, I feel that I am a confident public speaker."

Michelle's Answer #2

"Presenting to large groups is a big part of successfully rolling out large communications to teams organization-wide. I have experience preparing slide decks to ensure that they are simple and thorough. I utilize different communication techniques to make a presentation fun, interesting and engaging. This is a skill I would look forward to putting to use for Bath and Body Works."

15.

Rate your communication skills from 1-10 with proper examples backing your given rating.

On a scale of 1-10, how skilled are you in communication? Why did you choose that particular rating for yourself?

Rachelle's Answer #1

"My current supervisor and co-workers will attest to my clear and concise communication skills. Because I am an open leader, my team also lets me know if I need to clarify anything. Based on this feedback from my current co-workers, I would rate my communication skills as an 8 out of 10. I'm definitely strong in this area, but still have room for improvement as I continue to grow as a leader and become more familiar with the Bath and Body Works communication values."

Michelle's Answer #2

"I will rate myself an 8.5 because I believe in being clear, direct and up front with my co-workers. It is the foundation of all success in business. I am always striving to be a better communicator - to always be clear but kind - so I leave the rest of the scale as an aspirational measure."

Anonymous Answer

"I would give myself a 9 for communication skills because I am a good listener, and I like talking to people. I’ve always been the type of person to get held up in conversations with people."

Rachelle's Answer

If you are interviewing for a retail position, you may want to reword the 'get held up in conversations with people.' One rule with retail is to provide excellent service but also keep your head on a swivel for others who may need your help at the same time. This response may indicate that you are very chatty on the job and find it challenging to multitask. I have offered a slight revision, below.

"I give myself a 9 for communication skills. I am an active listener, and I like interacting with customers. I find it easy to hold a conversation with others and uncover their needs."

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32 Bath and Body Works Interview Questions
Win your next job by practicing from our question bank. We have thousands of questions and answers created by interview experts.

Interview Questions

  1. What type of work environment do you dislike working in?
  2. What are your salary expectations?
  3. Tell me about your most recent visit to a Bath and Body Works store. What was your experience like?
  4. How would your current or former supervisor describe your work ethic?
  5. Do you feel performance should be rewarded over experience?
  6. Of all the places that you could work, why do you want to join Bath and Body Works?
  7. Teamwork is important to us at Bath and Body Works. Why do you consider yourself a team player?
  8. Are you applying for a job with any of our competitors?
  9. If Bath and Body Works hired you today, what would you accomplish first?
  10. Do you see yourself a leader? When have you led a team?
  11. Many consumer products are heavily regulated by the FDA and other health organizations/associations. How do you feel about that?
  12. How did you bring value to your last position?
  13. When you suffer a setback, how does that emotionally affect you and your work?
  14. Tell me about your experiences giving presentations in front of large groups.
  15. Rate your communication skills from 1-10 with proper examples backing your given rating.
  16. How do you feel about Bath and Body Works' performance incentives?
  17. At Bath and Body Works we always want our customers to feel valued and welcome. If a customer broke a product in-store before purchasing it, what would you do?
  18. How do you deal with distracting coworkers who stand in the way of your progress?
  19. Tell me about your favorite Bath and Body Works product - what do you like about it?
  20. We put great effort into being the best in our industry. In your opinion, what can Bath and Body Works do to remain competitive?
  21. Bath and Body Works wants to know how to motivate you. What work situations excite and motivate you?
  22. Bath and Body Works puts emphasis on hiring people who fit into our workplace culture. How would you describe your personality?
  23. We believe in strong work/life balance at Bath and Body Works. How often do you take work home with you?
  24. Have you progressed in your career as you have expected?
  25. At Bath and Body Works, we give everyone the opportunity to be a mentor. Have you had the opportunity to teach an important skill to a co-worker?
  26. Bath and Body Works likes to hire those who take pride in their work. Tell me about your greatest work related accomplishment.
  27. Sales performance is of utmost importance to Bath and Body Works. How do you plan to contribute to our profitability?
  28. What part of your career brings you the most stress?
  29. At Bath and Body Works we prefer to hire candidates who value post-secondary education. Do you have any post-secondary education or related training?
  30. The performance of consumer products relies greatly on advertising and marketing efforts. Do you have any experience with advertising, marketing, or market research?
  31. Tell me about a time when you improved communication between yourself and a co-worker or client.
  32. At Bath and Body, we value calculated risk. When have you taken an unusual risk in the workplace? What was the outcome?
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