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Bath and Body Works Interview
Questions

32 Questions and Answers by Rachelle Enns

Published September 24th, 2018 | Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
Question 1 of 32
Rate your communication skills from 1-10 with proper examples backing your given rating.
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How to Answer
On a scale of 1-10, how skilled are you in communication? Why did you choose that particular rating for yourself?
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Top 30 Bath and Body Works Interview Questions with Full Content
1.
Rate your communication skills from 1-10 with proper examples backing your given rating.
On a scale of 1-10, how skilled are you in communication? Why did you choose that particular rating for yourself?

Rachelle's Answer #1
"My current supervisor and co-workers will attest to my clear and concise communication skills. Because I am an open leader, my team also lets me know if I need to clarify anything. Based on this feedback from my current co-workers, I would rate my communication skills as an 8 out of 10. I'm definitely strong in this area, but still have room for improvement as I continue to grow as a leader and become more familiar with the Bath and Body Works communication values."
Michelle's Answer #2
"I will rate myself an 8.5 because I believe in being clear, direct and up front with my co-workers. It is the foundation of all success in business. I am always striving to be a better communicator - to always be clear but kind - so I leave the rest of the scale as an aspirational measure."
Anonymous Answer
"I would give myself a 9 for communication skills because I am a good listener, and I like talking to people. I’ve always been the type of person to get held up in conversations with people."
Rachelle's Answer
If you are interviewing for a retail position, you may want to reword the 'get held up in conversations with people.' One rule with retail is to provide excellent service but also keep your head on a swivel for others who may need your help at the same time. This response may indicate that you are very chatty on the job and find it challenging to multitask. I have offered a slight revision, below.
"I give myself a 9 for communication skills. I am an active listener, and I like interacting with customers. I find it easy to hold a conversation with others and uncover their needs."
Was this answer helpful? Yes or No
2.
How do you feel about Bath and Body Works' performance incentives?
Performance incentives can be very motivating. Talk to the interviewer about your feelings regarding performance incentives.

Rachelle's Answer #1
"I feel that performance incentives are an effective strategy. They keep an employee driven to do a stellar job and ensure that they are on top of their KPIs. In my experience, the majority of people are enthusiastic about being rewarded for their successes, and I personally find performance incentives highly motivating."
Michelle's Answer #2
"I think performance incentives are important for encouraging team members to focus on results. For me, as a manager, I feel incentives give me some skin in the game and get my team engaged in making an impact toward the company's desired results."
3.
How would your current or former supervisor describe your work ethic?
This is a chance to offer some real-world examples of when you've gone the extra mile or solved a tricky problem in a previous position.

Rachelle's Answer #1
"My current/former boss would describe me as an employee who puts in the time and effort to make sure my work is something the company can be proud of. I pay attention to detail and never leave a task unfinished. I believe I would be described as dependable and committed and would be a tremendous asset to the Bath and Body Works team."
Michelle's Answer #2
"I am the type of person who can identify a problem or workplace challenge and put a plan in place to solve it. [Provide your specific example(s) here.] I believe this is why I was promoted so quickly in my previous role, and why I would do well at Bath and Body Works."
4.
At Bath and Body Works we always want our customers to feel valued and welcome. If a customer broke a product in-store before purchasing it, what would you do?
The interviewer would like to know that you can handle awkward or uncomfortable customer service situations. Assure the interviewer that you can handle them like a pro!

Rachelle's Answer #1
"If this happened, my first concern would be reinforcing Bath and Body Works' customer service reputation and protecting the relationship with this customer. I would make sure the customer wasn't hurt, and I would comfort and assure the customer that no harm was done. If I can make him/her laugh and break the tension, that would be a win. I would then help him/her find the right product, and try to turn the situation into a sale and a happy Bath and Body Works customer who walks away feeling good about the brand."
Michelle's Answer #2
"I would make sure to be familiar with Bath and Body Works' policies for situations such as a customer breaking a product. Accidents are not uncommon in a retail environment, so I would ensure they are not injured and then safely clean up the mess. The important thing here is to make sure the customer leaves the store feeling good about the customer service he/she received."
5.
Do you see yourself a leader? When have you led a team?
Perhaps you have led a club at work, been a coach for a youth sports team, or were on the advisory board for a non-profit organization. You should always be prepared to show the interviewer that you have a natural ability to lead others. Whether you have led a group of 500 or a team of 2, you must display to the interviewer that you are capable of handling the responsibility that comes with being a leader and mentor.

Talk about your desire to be a leader. Share with the interviewer that you strive to be a role model for others. Explain that you jump at the opportunity to lead groups, encourage your counterparts, and be a face of the organization when challenges arise.

Rachelle's Answer #1
"In my current position, I am the president of the social committee. I love that I have the opportunity to encourage employee engagement while being a positive influence on the workplace culture. I am a natural leader because I start with leading by example. As a leader, I make myself available to others who need mentorship, a bit of assistance in adjusting to their role, or just a listening ear when they've had a tough day. I am confident in my leadership abilities and look forward to joining your team in a leadership role."
Michelle's Answer #2
"I definitely see myself as a leader. Not only have I managed a team in two prior roles, but also I believe that leadership does not always equate to management. Leadership is more of a mindset than a title or specific position. I am sure to lead at all times by providing the best model, enthusiasm and work ethic of the organization. I am open to new ideas and love to tackle a new project which, to me, embodies leadership."
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