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Net-A-Porter Interview
Questions

32 Questions and Answers by
| Jordan Henry is a resume specialist with additional experience in career development and cover letter writing.

Question 1 of 32

How do you feel about performance incentives?

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Net-A-Porter Interview Questions

  1. 1.

    How do you feel about performance incentives?

      Performance incentives can be very motivating, and you may have opportunities to take advantage of such incentives at Net-A-Porter Ltd. Talk to the interviewer about your feelings regarding performance incentives.

      Jordan's Answer #1

      "I think performance incentives are a great idea -- they keep me motivated to do my best work, and I like knowing that I'm a part of ensuring that our team is on top of our KPIs. I'm extremely motivated by being rewarded for my successes."

      Jordan's Answer #2

      "I've never worked in a position that offers performance incentives, but that's never stopped me from staying motivated. However, small perks are always nice to have!"

  2. 2.

    Tell me 3 qualities you possess that make you a strong fit for this position with Net-A-Porter Ltd..

      Before your interview, take some time to find out more about what Net-A-Porter Ltd. looks for in a sales associate, and find ways to honestly demonstrate how you meet those needs. Describe how you are uniquely suited for some of the job requirements.

      Jordan's Answer #1

      "Jelisa, my team-leader at my former job, recently told me how much she appreciated my hard work and my willingness to do tasks that other team-members weren't excited about, like taking out the trash and volunteering for early-morning inventory shifts. I have a generally sunny disposition, and I love meeting new people -- so connecting with customers would come naturally to me!"

      Jordan's Answer #2

      "I always strive to be adaptable and flexible -- I know that being in a customer-service role sometimes means being interrupted or needing to suddenly pivot to a new task. I've also had managers in the past tell me that I'm a great listener and make customers feel at ease. I'm pretty witty and bring a lot of fun, positive energy to a workplace."

  3. 3.

    What type of work environment do you dislike working in?

      Your interview will help you determine if the work environment at Net-A-Porter Ltd. is right for you. Are you pretty flexible in your ability to work in most environments? Have you experienced a position where the atmosphere wasn't conducive to your productivity? Make sure you're familiar with the environment at Net-A-Porter.

      Jordan's Answer #1

      "I can be productive in most work environments, so long as the energy is positive and teamwork is encouraged. I cannot work in an environment that feels negative or toxic."

      Jordan's Answer #2

      "I do best in a supportive environment where there is room to grow, the ability to ask questions, and healthy co-worker relationships."

  4. 4.

    How can Net-A-Porter Ltd. motivate you on the job?

      The management team at Net-A-Porter Ltd. wants to know how best to motivate every member of their team. Talk to the interviewer about the variety of ways in which you find motivation on the job.

      Jordan's Answer #1

      "I am best motivated through words of praise and recognition for a job well done. I like to know that my efforts are noticed. In my current position, we have a leader board -- I like that concept because it creates a healthy bit of personal competition for me as well."

      Jordan's Answer #2

      "I am very much self-driven and self-motivated. As long as I am being treated with respect and feel appreciated, you will get the best work from me."

  5. 5.

    You will be responsible for a large amount of cash and valuable merchandise at Net-A-Porter Ltd.. What would your most recent employer say about your character and honesty?

      Honesty is incredibly important when you are working in a retail environment like Net-A-Porter Ltd. where employees handle a multitude of cash transactions. Assure the interviewer that you can be trusted by speaking about your character. Draw on the opinion of others to solidify your answer.

      Jordan's Answer #1

      "I would never steal from any store, especially my place of work! I know how important it is that my coworkers and managers can trust me with the store, merchandise, and cash. During my exit interview at my last job, my boss, Padma, told me that she found me extremely trustworthy and would hire me again if I ever wanted to return to the company."

      Jordan's Answer #2

      "My most recent team leader, Angela, told me multiple times that she considered me to be a person of integrity and honesty, which is feedback I really appreciate. I always want to be a person who my coworkers and employers can trust."

  6. 6.

    Working in a retail environment, you will sometimes come across rude customers. How would you handle a customer who is aggressive towards you or a co-worker?

      In a service-focused job like a position at Net-A-Porter Ltd., you will likely encounter customers who make your job less than pleasant. Retail and customer service based roles will often require diplomacy when it comes to working with the public. Discuss with the interviewer how you would handle an aggressive customer.

      Jordan's Answer #1

      "If I had a customer who was being aggressive and disrespectful, I would calmly but firmly ask them to calm down. If security needed to be called, I would do so. Everyone needs to remain respectful, and I would not hesitate to ask a customer to offer that respect in return."

      Jordan's Answer #2

      "I know that customers are just people like the rest of us -- sometimes we all have bad days! If a customer was upset, I would be sure that they felt heard and understood, and then I would let them know that I would do everything I could to address their concerns. Sometimes people just need to know that their problems are important to someone else. I would be sure to maintain my cheerful disposition and positive attitude about the problem."

  7. 7.

    How do you handle situations that could cause you to be late or miss work?

      Promptness is an important quality for Net-A-Porter Ltd. employees to have. Make sure the interviewer knows that you plan for traffic, bad weather, and any other situations that could make you late for your shift. Your interviewer wants to know that you are proactive and can handle the stress of unexpected situations that affect arriving to work on time.

      Jordan's Answer #1

      "I hate being late and always do everything I can to avoid it -- if I'm not five minutes early, I feel like I'm already late! Winters here can make travel hard, so I always make sure to give myself extra time when there's snow or ice."

      Jordan's Answer #2

      "I hope never to be late! When I started working at a restaurant at sixteen years old, we were taught the adage of 'if you're on time, you're late,' so I've worked to implement that into my life. I always try to arrive 15 minutes early, but unforeseen circumstances sometimes arise. I handle surprises using common sense and keeping courtesy to others in mind."

  8. 8.

    We need reliable people on our team at Net-A-Porter Ltd.. How many days were you absent from work last year?

      Being a Net-A-Porter Ltd. team-member means being reliable and consistent. Make sure the interviewer knows that you respect your coworkers and managers enough to always show up for your assigned shifts. You can be honest about a time you had to miss work; be sure to mention that you followed all of the protocols for calling off of work.

      Jordan's Answer #1

      "I know that my coworkers and managers rely on every team-member to show up for their shifts on time and prepared to work -- if one person doesn't show up for their shift, that means everyone else has to work harder! I've never missed work without a good reason, and I always make sure to call in with plenty of advance notice so my managers and coworkers are prepared to cover the shift. I've never had an unexcused absence from work."

      Jordan's Answer #2

      "I am very committed to my employer and am only absent in events of sickness or the odd family emergency. I do my best always to be available and present when expected. When I got the flu last year and had to miss three days of work, I made sure to inform my managers as soon as I could and bring a doctor's note with me when I returned to work."

  9. 9.

    Why is this job with Net-A-Porter Ltd. right for you at this time in your career?

      A position at Net-A-Porter Ltd. will provide you with plenty of benefits in the present while also allowing for opportunities to move up in the company in the future. Discuss with the interviewer why you are looking to make a change and how this particular role fits well with the changes that you want to make. Be thoughtful and draw upon the research you have done on the company.

      Jordan's Answer #1

      "I have been interested in seeking a new position for quite some time but haven't jumped on anything yet because I want to make sure it's the right fit. I feel that this job is right for me, especially at this point in my career, because it offers an opportunity for me to utilize my recent education in Communications while giving me an opportunity to advance in my management skills."

      Jordan's Answer #2

      "This job will fit perfectly surrounding my school schedule. I hope once I complete my education that I can be given full-time hours for the summer. I am excited to work for Net-A-Porter Ltd. because of the flexibility you offer students, as well as the growth potential."

  10. 10.

    Have you researched our company values? What makes you the best candidate for Net-A-Porter Ltd.?

      Having a knowledge of the Net-A-Porter Ltd. brand and customer is incredibly important -- any information you know about the company's values will set you apart from other candidates. Spend some time exploring the NAP website and becoming familiar with their core values and mission statement.

      Jordan's Answer #1

      "I have researched your core values online and appreciate that you put your customers first while empowering your employees at the same time. I think that I would be the best person for this job because I have a great appreciation for what Net-A-Porter Ltd. is achieving in the retail marketplace."

      Jordan's Answer #2

      "I've always loved shopping at Net-A-Porter -- I love the accessibility of their luxurious fashion, the simplicity of their shipping and return policies, and their excellent customer service. I would love to work for a company that puts its customers first and takes such care in hiring kind, positive customer service representatives. I think I'd make an excellent addition to the team!"

  11. 11.

    At Net-A-Porter Ltd. we have a very clear return policy. How would you handle a customer who was arguing with you about a potential return?

      As a Net-A-Porter Ltd. employee, you will come across customers who want to argue with store policy. Assure the interviewer that you can handle a situation like this with poise while making the customer happy and keeping the needs of the company in mind as well.

      Jordan's Answer #1

      "Return policies are meant to be followed; however, there may be some exceptions allowed from time to time. I feel that having a satisfied customer is most important and sometimes refusing a return is not worth the bad word of mouth or risk of negative online review. There is a fine balance between being accommodating and being a pushover. If I were unsure of the best decision, I would ask my supervisor for clarification."

      Jordan's Answer #2

      "I know that return policies exist for a reason, and being a good team-member means abiding by all of the rules of the company. I've been in situations in the past where customers were angry with me about a policy I had no control over; when that happens, I just have to listen patiently, not take their criticism personally, and work with them to find a solution to their problem that aligns with company policy."

  12. 12.

    Take me through your experience in retail. What was the most challenging position you have held? Which was your favorite, and why?

      Net-A-Porter Ltd. is dedicated to creating great customer experiences. If you have experience in the retail industry, walk the interviewer through your past positions, highlighting your favorite and most challenging positions. If you don't have any retail experience, that's okay! Try to tie in the skills you gained in your other jobs to the skills the Net-A-Porter team is looking for, and let the interviewer know that you are excited to make the transition to retail.

      Jordan's Answer #1

      "I have worked in retail for the past eight years. My most challenging position was with Company ABC. I found it so challenging because it was a different industry than I was accustomed. I learned a great deal during that time. This position was also my favorite because it was such a great challenge. I like to be pushed beyond my boundaries. It keeps me motivated to be better."

      Jordan's Answer #2

      "While I haven't yet worked in a retail environment, I'm excited to get started! I love learning new things, especially when it comes to working with and serving other people. In college, I worked in a writing lab where I helped younger students correct their essays and prepare for English exams. It was a challenging job, but I learned so much about listening, practicing patience, and making frustrated students feel at ease. I think that experience set me up for success in the retail industry."

  13. 13.

    What do you hope to learn from this job at Net-A-Porter Ltd.?

      Sales associates at Net-A-Porter Ltd. have the opportunity to learn a wide variety of skills. Share what you hope to get out of your experience at Net-A-Porter. Review the job description and information about related careers to help you get a better idea of what you have to look forward to. Discuss how this position will help you in your career.

      Jordan's Answer #1

      "I am looking to lay the foundation for the rest of my career with this position. I hope to increase my already strong skills in sales as well as learn more about running a store -- someday, I would love to become a store manager or open my own small retail business."

      Jordan's Answer #2

      "I hope to gain stronger skills in communication and customer service. I understand that retail can be challenging because of the multiple personalities you are faced with on a daily basis. I believe this will help my confidence to grow, and my sales skills as well."

  14. 14.

    How do you like to be recognized for your accomplishments?

      The management team at Net-A-Porter Ltd. work hard to nurture a positive work environment and a strong team, so they'll be sure to offer you feedback on your work as well as recognition of your accomplishments. Share with the interviewer how you would want credit for your hard work. Through gifts? Financial perks? Public recognition? Kind words? Title promotions?

      Jordan's Answer #1

      "I am very much an over-achiever and find that the best way for me to be recognized for a job well done is through words of kindness and recognition. I am easily encouraged, and the best reward for me is to know that my hard work is noticed."

      Jordan's Answer #2

      "As a sales professional, I am driven by a challenge with a financial perk. Sales contests, for example, are a great way to motivate me."

  15. 15.

    Do you have reliable transportation?

      If you are offered a position at Net-A-Porter Ltd., it's important that your managers can count on you to make it to work consistently and on time. Let the interviewer know about your transportation plans, whether that includes driving, walking, taking public transit, or biking.

      Jordan's Answer #1

      "I have a well-maintained vehicle, and I am comfortable with the amount of travel required to get to the store every day."

      Jordan's Answer #2

      "I take public transit and find it to be extremely reliable. I always plan for unexpected delays and taken an earlier bus if I know it's a heavy-traffic day or there's bad weather. I always make sure to be at least 5-10 minutes early for my shifts."

  16. 16.

    What are your salary expectations?

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  17. 17.

    Describe to me your ideal employer.

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  18. 18.

    Personality fit is important to us at Net-A-Porter Ltd.. How would you describe your personality?

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  19. 19.

    How do you handle a situation where your supervisor does not properly communicate information to you?

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  20. 20.

    What type of manager brings out the best in you?

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  21. 21.

    What is the most competitive work situation you have experienced? How did you handle it? What was the result?

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  22. 22.

    Tell me about a time when you made a suggestion requesting change in an organization.

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  23. 23.

    This position requires a flexible schedule as we are open evenings, weekends, and most holidays. Are you able to commit to these hours?

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  24. 24.

    At Net-A-Porter Ltd. we like to hire strong achievers. Give me an example of a time when you went above and beyond.

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  25. 25.

    In a retail environment, staff turnover is often high. How would you handle it if your co-worker did not show up for their shift?

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  26. 26.

    At Net-A-Porter Ltd. we firmly believe in grooming our employees into management roles as they show potential. Are you interested in potential leadership roles with us?

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  27. 27.

    In our retail stores we take pride in our merchandising and displays. Do you consider yourself to be a creative person, capable of making an attractive retail display?

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  28. 28.

    This position requires you to wear a uniform to work. Have you worn a uniform in the workplace before? How do you feel about this?

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  29. 29.

    In this role you will be required to handle customer transactions. On a scale of 1-10 how strong are your mathematical skills?

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  30. 30.

    We have a strong employee honesty program in place at Net-A-Porter Ltd. to prevent loss. What would you do if you discovered that a co-worker was stealing product or money?

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  31. 31.

    What do you know about Net-A-Porter Ltd.? Why do you want to work for us?

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  32. 32.

    Net-A-Porter Ltd. puts customer service first. How do you ensure that you always put the customers' needs first?

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