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NARS Cosmetics Interview
Questions

26 Questions and Answers by
Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.

Question 1 of 26

Tell me about your most recent visit to a NARS Cosmetics store. What was your experience like?

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NARS Cosmetics Interview Questions

  1. 1.

    Tell me about your most recent visit to a NARS Cosmetics store. What was your experience like?

      The interviewer would like to know that you have shopped at NARS Cosmetics in the past and a brief overview of your customer service experience with them. Keep your reply positive and upbeat!

      Rachelle's Answer #1

      "I can tell that your customer service employees receive a great amount of training. I've always had a great experience shopping at NARS Cosmetics. My last visit, I was having trouble finding a specific product. As soon as I came across a customer service employee, they knew what I was looking for and found it for me right away."

      Rachelle's Answer #2

      "My last visit to NARS Cosmetics I made a huge purchase. Once I arrived home, I realized that in my rush and confusion I purchased the wrong shades of a few products. It was no problem for me to make the exchanges later that week. Your staff was accommodating and it made me want to continue shopping at NARS Cosmetics."

  2. 2.

    At NARS Cosmetics we always want our customers to feel valued and welcome. If a customer broke a product in-store before purchasing it, what would you do?

      The interviewer would like to know that you can handle awkward or uncomfortable customer service situations. If a customer were to break a product in-store would you make them feel bad or make them feel like it happens all the time and it's no big deal? Assure the interviewer that you can handle customer service situations like a pro!

      Rachelle's Answer #1

      "Breaking something in a store is an embarrassing moment for customers. If this happened, I would first make sure that the customer wasn't hurt. I would then arrange for clean-up and assure the customer that it happens more often than they think. I would then ask them if I could help them find the right product, so they don't bolt out of the store right away. I would try to turn the situation into a sale and a happy customer who is sure to return."

      Rachelle's Answer #2

      "I would be sure to follow your company policy for moments such as a customer breaking product. Accidents happen so my instinct would be to ensure they are not injured and then safely clean up the mess. How do you prefer situations like this to be handled?"

  3. 3.

    We take customer service very seriously at NARS Cosmetics. If a customer wanted to return a makeup product that had been significantly used, what would you do?

      If you can research the return policy at NARS Cosmetics before your interview, it's a great idea to refer to their policies when answering this question. If you are responding strictly from instinct, be sure to think about what you would like to hear as a customer while keeping the profits of the company in mind. Affirm with the interviewer that you put a value on customer service.

      Rachelle's Answer #1

      "I agree that customer service is everything - especially in such a competitive industry. I know from being a customer at NARS Cosmetics that you will take a gently used product back in the first 30 days. I think that is fair. If a customer had used a significant amount of the product before returning, I think it would depend on the reason. For instance, if they had an allergic reaction vs. simply being bored of the color. I will always follow company policy and, if unsure, will call a manager for assistance."

      Rachelle's Answer #2

      "In this situation, I would follow your company policy and accept the return. From what I understand, NARS Cosmetics accepts returns, no questions asked, for the first 30 days."

  4. 4.

    Outside of work, what type of creative activities do you like to pursue?

      A genuinely creative minded person will have outside activities aside from what's happening in the workplace. Tell the interviewer about the variety of ways in which you express your creativity.

      Rachelle's Answer #1

      "Outside of work I like to attend dance classes and I also attend the odd paint and sip wine nights at a local wine shop. I also enjoy reading as a way of nurturing my creative side."

      Rachelle's Answer #2

      "I put creativity into everything that I do. I am really into fashion and design, so I spend a lot of my spare time helping friends to shop for clothes, pick out makeup, and decorate their homes."

  5. 5.

    Name your favourite NARS Cosmetics product and why it's your favourite.

      Researching NARS Cosmetics before your interview is incredibly important as you want to be prepared for questions such as this. The last thing that the interviewer wants to hear is that you have never used their product or service. Assure the interviewer that you have a personal interest in NARS Cosmetics products and services.

      Rachelle's Answer #1

      "I have a few favorite products from NARS Cosmetics; however, if I had to choose just one I would say that is it XYZ. This product smells amazing, and I love how luxurious it feels on my skin."

      Rachelle's Answer #2

      "If you have not used their products before: "I have heard many great things about Product ABC and saw from your website that it is a best seller. I look forward to giving it a shot!"

  6. 6.

    How do you handle a situation where your supervisor does not properly communicate information to you?

      You cannot force others to communicate with you in a way that you would always prefer. Talk to the interviewer about a time that you have handled a supervisor who does not interact with you in a way that you like.

      Rachelle's Answer #1

      "Whenever I have had a supervisor who does not properly communicate with me, I try to learn their style of communication and emulate it. Sometimes you have to relate to others in their style to be understood."

      Rachelle's Answer #2

      "I try to be independent and find as many answers on my own, as possible. As much as I would love to always work with supervisors who are great communicators, that is not always a realistic ask."

  7. 7.

    How do you feel about performance incentives?

      Performance incentives can be very motivating. Talk to the interviewer about your feelings regarding performance incentives.

      Rachelle's Answer #1

      "I feel that performance incentives are a great idea. They keep an employee motivated to do a great job and ensure that they are on top of their KPI's. The majority of people are very enthused about being rewarded for their successes."

      Rachelle's Answer #2

      "I think performance incentives are important for driving people to get results. For me, as a manager, I feel incentives give me some skin in the game and get my team engaged in making an impact towards the company's desired results."

  8. 8.

    Judging by your resume, you appear to be overqualified for this position. What would keep you here, if you were offered the position?

      Sometimes, hiring an overqualified individual can mean that they will leave when a better opportunity arises. Talk to the interviewer about why this position with NARS Cosmetics would be satisfying for you, long-term.

      Rachelle's Answer #1

      "I do have more years' experience than what you have outlined in your job posting; however, there are aspects of this position that would be new and exciting for me as well. For example, I would enjoy the exposure to more public service and premiere accounts. Despite my level of experience, there would be much for me to learn here at NARS Cosmetics."

      Rachelle's Answer #2

      "I agree that my most recent job title makes me appear to be overqualified for this position with NARS Cosmetics; however, there are many aspects of this position that will be a strong learning curve for me. I am ready for the challenge that this position would offer me."

  9. 9.

    Do you think honesty is always the best policy?

      Is honesty always the best policy? Talk to the interviewer about your thoughts on honesty in the workplace.

      Rachelle's Answer #1

      "Sometimes full disclosure can damage someone's self-esteem, and reality isn't always best expressed in full and can be self-indulgent based on the person's intention. In those instances, honesty isn't always the best policy."

      Rachelle's Answer #2

      "For the most part, I do believe that honesty is the best policy. Often, it is just a matter of how you communicate and deliver your message."

  10. 10.

    At NARS Cosmetics we seek to hire those who have a true passion for the beauty industry. How do you stay up to date on industry trends?

      Assure the interviewer that you have a genuine interest in this industry. Perhaps you follow a few beauty bloggers? Maybe you read specific magazines, or perhaps you even subscribe to the NARS Cosmetics newsletter for updates on new and unique products. Keep your answer brief and informative.

      Rachelle's Answer #1

      "I have a keen interest in the beauty industry. Some of the ways that I stay in touch with industry trends is by subscribing to the NARS Cosmetics newsletter and following The Beauty Blog online. I also follow a few great Instagram accounts."

      Rachelle's Answer #2

      "I stay up to date on industry trends through reading books, and continued education. Also, I have a mentor who has been in the beauty industry for quite some time. She helps me to stay up to date on new happenings in the industry."

  11. 11.

    When have you worked amongst a diverse group of people?

      Are you accustomed to working with a very large or diverse team of individuals? Assure the interviewer that you can handle an environment that offers diversity.

      Rachelle's Answer #1

      "I have worked with diverse groups of people most of my career, including my time in University. I am most comfortable, and happy, in this type of environment because it offers a great learning opportunity."

      Rachelle's Answer #2

      "In my current company, we have a very diverse group of people that range in age, race, experience, gender, and more. I embrace it fully!"

  12. 12.

    When have you had to shift your priorities in response to sudden changes?

      Have you been asked to change your priorities on a dime? How do you react to this kind of shift in priorities? Assure the interviewer that you can respond professionally when it comes to sudden changes.

      Rachelle's Answer #1

      "In my current role, our schedule is changed on a regular basis and always at short notice. I have been able to adapt very well to these frequent, sudden changes."

      Rachelle's Answer #2

      "I often switch from merchandising to customer service to employee training, all in an hour sometimes! I handle changes well but do understand that multitasking can come at the cost of productivity, so I do not seek out the changes. I do prefer to focus on my task at hand whenever possible."

  13. 13.

    The beauty industry is very competitive. Why do you want to work for NARS Cosmetics?

      Openly discuss with the interviewer why you want to work for NARS Cosmetics versus their competitors. Perhaps you have a friend who has worked at NARS Cosmetics, or it is your favorite place for all of your beauty needs. Keep your answer brief, and positive.

      Rachelle's Answer #1

      "I want to work for NARS Cosmetics because you have been my favorite place to shop for the past six years! I love your customer rewards program and the company culture is upbeat and enticing."

      Rachelle's Answer #2

      "In a competitive industry, I want to work for the best! I believe that NARS Cosmetics is the best because you care about the type of product you distribute and are well known for not testing on animals."

  14. 14.

    At NARS Cosmetics we put a lot of effort into our branding. In your opinion, how do we stand out from our competitors?

      Since you are applying to work for NARS Cosmetics, chances are, you enjoy their products and services! Take this as an opportunity to compliment them on what they are doing right! Research their website for any recent news, accolades, or product launches. Be sure to comment on your findings.

      Rachelle's Answer #1

      "I was on the NARS Cosmetics website yesterday and saw on your 'Social Impact' page that your company financially supports female entrepreneurs. This effort is a great way to stand out from your competitors since the majority of your buyers are female. To empower your customers is a genius idea."

      Rachelle's Answer #2

      "I find your branding to stand out because it's clean and you boast recycled packaging which many consumers value these days."

  15. 15.

    At NARS Cosmetics we prefer to hire those with formal training in beauty, makeup, or other related fields. Walk me through your relative training.

      Your beauty related training may include formal courses or even on-the-job training. Likely this training is already listed on your resume; however, the interviewer would like for you to go into further detail. Be sure to express how your education will benefit NARS Cosmetics, should you be hired.

      If you have related education/training: "I attended CMC Makeup School in Texas. My specialty was SPFX makeup and body painting. This unique focus gives me an edge in the market because my creativity is tapped hugely. Also, CMC is one of the top beauty schools in the US so you can be assured that I come well trained."

      Rachelle's Answer #1

      "I attended CMC Makeup School in Texas. My specialty was SPFX makeup and body painting. This unique focus gives me an edge in the market because my creativity is tapped hugely. Also, CMC is one of the top beauty schools in the US so you can be assured that I come well trained."

      Rachelle's Answer #2

      "If you do not have the related education/training: "I do not have formal training in makeup and beauty; however, since I was a young teen, I would watch and try online makeup tutorials for hours a week. The beauty industry is a passion of mine that I have immersed myself in for years, so I do consider myself well trained and up to date on trends and techniques."

  16. 16.

    The hours at NARS Cosmetics can include evenings, weekends, holidays, and overtime. Do you have a flexible schedule?

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  17. 17.

    At NARS Cosmetics we have an important dress code for all employees. Are you willing to comply?

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  18. 18.

    We put great effort into being the best in our industry. In your opinion, what can NARS Cosmetics improve on?

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  19. 19.

    When were you able to resolve a problem within work?

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  20. 20.

    What are your career aspirations beyond this job?

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  21. 21.

    Would your former or current boss describe you as a worker who gladly goes the extra mile to complete their tasks?

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  22. 22.

    Describe to me your ideal employer.

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  23. 23.

    What are your salary expectations?

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  24. 24.

    Are you applying for any other jobs?

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  25. 25.

    Why do you consider yourself a team player?

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  26. 26.

    If you were the successful candidate, how much notice would you require to give your current employer?

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