Talk to the interviewer about your reasons for wanting to work for L'Oreal specifically. With all of the competitors out there - why them? Be as specific as possible.
L'Oreal Interview Questions
Of all the places that you could work, why do you want to join L'Oreal?
Talk to the interviewer about your reasons for wanting to work for L'Oreal specifically. With all of the competitors out there - why them? Be as specific as possible.
"I would like to join L'Oreal because you have the strongest reputation for compliance and consumer concern in your industry. It's essential to me to work for a company with an honest reputation."
"L'Oreal SA has been on my radar for some time now. I have a few friends who work for your organization, and they have the best things to say about working here. Specifically, I believe that you value your teams and their career growth. These are important factors for me in my next opportunity."
If L'Oreal hired you today, what would you accomplish first?
When you start a new position, it is important to set a goal on how you will make a positive impact quickly after being hired. Tell the interviewer what your impact goal is, should you be the successful candidate.
"When we were speaking earlier, about sales targets in this position, you mentioned that most new sales professionals hit their KPI's after 120 days. If I were hired today, my goal would be to exceed my KPI's after the first 90 days. I plan to make a positive impact very quickly."
"I know you mentioned that the average tenure in this position, before promotion, is anywhere from 6 months to a year or more. I intend to prove over the first three months that I am a rockstar in the organization and would be of greater benefit to you in an account executive role than I am in a business development role."
What is your greatest weakness?
Pick a weakness that is not a core skill for this position. You can be candid in your answer; recognizing that you really aren't great at something and acknowledging your need to improve. Be sure to have an action plan in place for improving on this weakness.
Perhaps you are watching TED talks to gain skills in a particular area, reading the latest-and-greatest book on the subject, or maybe you are taking a seminar at a nearby community center. We are all human with our own weaknesses, so don't be afraid to share yours!
"I believe I could improve on some technical skills including Excel and PowerPoint. Currently I am at a beginner to intermediate level; however, I would be more comfortable at an advanced level. I have enrolled myself in an evening/weekend workshop for the next six weeks. We will see how stellar my skills are after that course!"
"This is super cliche, but it's also true. I am not good at delegating to others. When I become submerged in a project, I don't like to give away any of the control. While this can be good, it can also definitely inhibit the outcome of the project and my growth as a team player and individual. I am currently working on this, as I know it is a deficit."
At L'Oreal, we pride ourselves on being resourceful. When have you been able to resolve a problem in your workplace?
Problem-solving and dispute resolution are fundamental skills to possess. Display to L'Oreal that you are capable of problem-solving within the workplace.
"In my most recent position we had a consistent problem with employees showing up late for their shifts or calling in sick at the last minute. Rather than the typical documenting and reprimanding style, I decided to track the results of an accountability reward system. For 180 days, my employees received a reward for coming to work 10 minutes early. Also, for every month with zero sick days, a bonus was added. In the end, we awarded those with perfect attendance a $600 bonus. The bonuses cost us less money than the cost of lowered productivity due to absent employees. The program was a success, and upper management chose to keep it implemented for another six months. We will re-assess in December, but it seems to be working very well. If I were to be hired, I'd bring that same sense of problem-solving and positive reinforcement to the L'Oreal team."
"Currently as assistant manager, I resolve problems on a daily basis. The most recent resolution process I was a part of included a customer complaint about an allergic reaction to one of our products. I was able to resolve her concern by listening to her, apologizing, issuing a refund, and offering a replacement product. I am no stranger to dispute resolution, problem-solving, and creative customer service, and I believe my approach would be in-line with the L'Oreal culture."
How do you deal with distracting coworkers who stand in the way of your progress?
Even the most well-meaning coworkers can distract you from getting things done at work from time to time. The funny and entertaining coworkers who like to chat online and send YouTube videos are often the ones who can get in the way of your productivity if you let them. How do you respond? Show off your ability to set professional boundaries, when needed.
"I typically just set a kind, but clear, boundary and tell my coworker that I need to focus at the moment. I will offer an alternate time for a catch-up, over lunch for example. It is important for the sake of workplace culture to set aside time to be social with coworkers, so I usually just let them know when I'll be available for a quick break in the day."
"If I have a distracting co-worker, I will highlight the distraction right away while remaining kind. I feel it's always best to nip issues in the bud right away before they become out of control."a"If I have a distracting co-worker, I will highlight the distraction right away while remaining kind. I feel it's always best to nip issues in the bud before they get out of control. Overall, I'm very good at setting personal and professional boundaries, so this has never been much of an issue for me. I've found that if I'm clear that my time is currently allocated to another task, people respect that and are happy to catch up and be social at another specified time."
Tell me something about yourself that I wouldn't know from reading your resume.
The interviewer would like to get to know you apart from what is written on your resume. You are certainly not obligated to discuss personal matters such as your kids, or relationship status, for instance. Stick with a couple of fun facts to show the interviewer that you are a real person, too. Your answer should be unique so that you are a memorable candidate!
Focus on special non-work related skills or hobbies. For example, you might share that you enjoy beat-boxing or making origami swans. Be prepared for the interviewer to stop you and ask you to perform your skill on the spot when it's possible! (This will make you unforgettable!)
"I am an avid marathon runner and have traveled to 10 countries in the last 8 years to compete in a variety of races. I am a competitive individual and enjoy keeping fit."
"I moved here from Ukraine when I was 8, speaking only Russian, and learned English from my Palestinian neighbor who spoke zero Russian. How? I'm still not sure, but we were pals and hung out daily and somehow figured out how to communicate!"
The beauty industry is very competitive. Why do you want to work for L'Oreal?
Openly discuss with the interviewer why you want to work for Estee Lauder Companies versus its competitors. What does it stand for that meshes with who you are and the career you desire?Keep your answer brief, and positive.
"I want to work for L'Oreal because the company represents the absolute pinnacle of the accessible beauty industry. I have personally enjoyed your products for years, as have many members of my family. From a business perspective, I appreciate that you have a growing portfolio of coveted brands, and that you create and market the highest quality products. I want to be a part of that."
"In a competitive industry, I want to work for the best. In addition to being the top in your market space, I also appreciate your commitment to your talented employees - the company openly espouses diversity of thought and people, and encourages creativity, innovation and integrity in your team members. That's exactly the kind of environment I'm looking for in order to grow."
In your opinion, what is the most innovative consumer product you have seen in the past 12 months?
When you are discussing innovative consumer products, be sure to include products created or distributed by L'Oreal SA. You want to assure the interviewer that you have a keen interest in their particular products. This answer is where research, before your interview, becomes very important.
"I have seen many innovative products come onto the market in the past 12 months. The one product from L'Oreal SA that I was most impressed by was XYZ. I love that it offers the consumer an easy solution, it's packaging is clean, and it has many qualities never presented in a product like this before."
"This year I have fallen in love with product ABC. It has a clean design, is an affordable price point, and offers a variety of uses. What has been your favorite innovation in consumer products this year?"
At L'Oreal we have a wide range of products and SKUs. Are you able to learn about a wide range of products without becoming overwhelmed?
Handling a multitude of SKU's is a tricky skill. Assure the interviewer that you are capable of learning a significant amount of information in a short amount of time. What will you do to make sure that you are a quick study?
"I love this kind of challenge! In my current position we have approximately 150 different SKUs, which doesn't seem like a lot; however, we have many different color and design options within each SKU. If awarded this position, I can certainly commit to spending overtime hours studying and memorizing your product base so that I can speak to them with the authority, passion, and creativity that are hallmarks of the L'Oreal brand."
"I am fully prepared for the learning curve ahead, should I be the successful candidate with L'Oreal. I'm already familiar with many of your products and brands because I've used them and followed your progress in recent years. I'm passionate about the way you celebrate all the unique aspects of beauty across the globe, and I would relish the challenge of getting familiar with the entire range of products in order to do them justice."
Are you applying for a job with any of our competitors?
The interviewer would like to know if you are specifically targeting positions within the same industry. Talk to the hiring manager about your desire for a role specifically in their industry. Be sure to reiterate your keen interest in the role with L'Oreal.
"I have applied to a variety of roles inside this industry and am currently interviewing with one other company. My primary interest is with L'Oreal because your products align perfectly with my product expertise."
"I am active in my search and have interviewed with 2 of your local competitors. With one, I am in the second interview. With the other, I just had a phone interview yesterday. With that said, I am most interested in this role with L'Oreal SA."
After researching L'Oreal and our culture, what do you think are the top 3 values we look for in our candidates? Do you possess those qualities?
Display to the interviewer that you are engaged in the interview process by showing off the research you have conducted on L'Oreal SA before your interview. What types of qualities do they consistently mention on their website? In their job postings, do they refer to their company culture?
"I have loved getting to know the L'Oreal brand in preparation for this interview, and I am particularly drawn to the way you describe your culture. I believe you are looking for people who are ambitious, curious and experts in their particular areas of expertise. I love the company states that it's looking for 'spiky' profiles - people who top the charts in one skillset but may be just OK in others. When you put a team like that together, they are able to fill in the gaps and augment each other's strengths. I love that approach."
"I believe, based on what I've read about L'Oreal's company culture, that you are first looking for people who are confident in expressing their opinions. I think it says a lot about your culture that you state the fact that no one agrees on anything at L'Oreal - instead, each concept is discussed and explored until it reveals its best iteration. Second, I believe you are looking for team members who are ambitious and always striving to be better, and last, I believe you need candidates who are comfortable in their own skin - able to be their unique selves and celebrate every kind of beauty."
We believe in strong work/life balance at L'Oreal. How often do you take work home with you?
The majority of people will work overtime hours or take work home with them on occasion. Talk to the interviewer about how frequently to take your work home. If you do take work home with you, make sure to express that it is due to overachieving and not procrastination or poor time management.
"Only occasionally. I make every effort to utilize my work hours efficiently so that the only time I take work home is when there is an extremely stringent deadline or some type of emergency. I would say that, overall, I take my work home maybe twice per month. Now, that's on the execution side, but on the ideation side, I can tell you that I'm constantly thinking about new ways to do things, new innovations to try or new approaches to problem, so that 'script,' if you will, is constantly running in my brain!"
"I try very hard not to take my work home with me. For me, it's very important to compartmentalize work and life and keep them separate so that I can give each of them my full focus in the moment. That means I have to be very disciplined throughout the workday, stay focused, and use effective time-management techniques to help me maximize my performance. This way, I'm meeting or exceeding goals, while still enjoying time with my family to disconnect from work and just 'be.'"
L'Oreal puts emphasis on hiring people who fit into our workplace culture. How would you describe your personality?
Personality and character are two very different things. The interviewer is looking for more information on your personal traits vs. your integrity. This would include buzzwords such as introverted, energetic, and confident.
"I would describe my personality as approachable, energetic, and positive. I believe that, if asked, my colleagues and supervisor would say the same about me. I would also classify myself as bold - I'm willing to take risks in order to achieve higher and better results, ultimately for the good of the company and the good of the consumer."
"It may seem like an odd combination, but I would describe myself as both logical and imaginative. I'm imaginative in the sense that I'm always looking for new ways to approach consumer issues and new ideas to test out. And then I'm logical in the sense that I want experimentation, data and results to know for sure that what my imagination comes up with is truly feasible."
L'Oreal wants to know how to motivate you. What work situations excite and motivate you?
Every hiring manager wants to know how to keep you best motivated and excited about the job. Talk to the interviewer about what excites you and keeps you happy at work.
"I have a healthy competitive edge, even if its a personal competition. For me, I am excited and motivated by winning, whether that be winning over a new client, exceeding my KPIs or being recognized for a job well done. I am also motivated and energized by a strong team that supports and challenges one another."
"I get excited when new challenges are presented in the workplace. This could include a new program, a new customer initiative, a sales contest, or even the training of a new employee. A fresh problem to solve or a fresh obstacle to conquer is highly motivating and exciting for me."
We put great effort into being the best in our industry. In your opinion, what can L'Oreal do to remain competitive?
Be sure to keep your reply upbeat, non-critical, and finish with a positive remark. The interviewer is looking for some light insight from you.
"The consumer products industry is quite competitive, but L'Oreal fortunately enjoys the position of having a diverse group of brands as part of its portfolio; I'd say your number one task for staying on top of your field is continuous improvement and competitive landscape scanning. Always looking for ways to improve the company's products and processes, while at the same time staying up-to-speed on what competitors are doing so that you make sure to stay one step ahead."
"I appreciate the fact that this is an important question - while L'Oreal SA family of brands enjoys tremendous success and recognition in the consumer products industry, it's important to keep striving for improvement and to better meet customer needs. One of the most important things L'Oreal SA can do along these lines is to keep engaging its customers - survey them, talk to them, engage them in brand ambassadorship so that those who are close to and love your brands can have a direct line to let you know what they need next."
Have you ever broken a confidentiality agreement?
L'Oreal is a global corporation with brands and employees all over the world. What is your experience working with a diverse group of people?
Do you feel performance should be rewarded over experience?
Tell me about your experiences giving presentations in front of large groups.
Do you see yourself a leader? When have you led a team?
Tell me about your experience in training and coaching others.
L'Oreal encourages continued education. Tell me about a time when you took on a new course to study in order to improve your own work performance.
What part of your career brings you the most stress?
At L'Oreal we always think of the consumer first. What are the top 3 ways that we can ensure consumer satisfaction?
What do you know about L'Oreal and our work environment?
The performance of consumer products relies greatly on advertising and marketing efforts. Do you have any experience with advertising, marketing, or market research?
At L'Oreal we seek to hire those who want a long-term fit. What is your long-range career objective?
Sales performance is of utmost importance to L'Oreal. How do you plan to contribute to our profitability?
Many consumer products are heavily regulated by the FDA and other health organizations/associations. How do you feel about that?
L'Oreal likes to hire those who take pride in their work. Tell me about your greatest work related accomplishment.
At L'Oreal, we pride ourselves on being nimble and able to adapt to changes within a complex business environment. Tell me about a time when you have had to shift your priorities in response to sudden changes.
When you suffer a setback, how does that emotionally affect you and your work?
Have you progressed in your career as you have expected?
At L'Oreal we put a lot of effort into our branding. In your opinion, how do we stand out from our competitors?