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L'Oreal Interview
Questions

34 Questions and Answers by Rachelle Enns

Published September 27th, 2018 | Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
Question 1 of 34
After researching L'Oreal and our culture, what do you think are the top 3 values we look for in our candidates? Do you possess those qualities?
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How to Answer
Display to the interviewer that you are engaged in the interview process by showing off the research you have conducted on L'Oreal SA before your interview. What types of qualities do they consistently mention on their website? In their job postings, do they refer to their company culture?
34 L'Oreal Interview Questions
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  1. After researching L'Oreal and our culture, what do you think are the top 3 values we look for in our candidates? Do you possess those qualities?
  2. We believe in strong work/life balance at L'Oreal. How often do you take work home with you?
  3. L'Oreal puts emphasis on hiring people who fit into our workplace culture. How would you describe your personality?
  4. L'Oreal wants to know how to motivate you. What work situations excite and motivate you?
  5. We put great effort into being the best in our industry. In your opinion, what can L'Oreal do to remain competitive?
  6. At L'Oreal, we pride ourselves on being resourceful. When have you been able to resolve a problem in your workplace?
  7. Have you ever broken a confidentiality agreement?
  8. L'Oreal is a global corporation with brands and employees all over the world. What is your experience working with a diverse group of people?
  9. Do you feel performance should be rewarded over experience?
  10. Tell me about your experiences giving presentations in front of large groups.
  11. How do you deal with distracting coworkers who stand in the way of your progress?
  12. Do you see yourself a leader? When have you led a team?
  13. Tell me about your experience in training and coaching others.
  14. Tell me something about yourself that I wouldn't know from reading your resume.
  15. What is your greatest weakness?
  16. L'Oreal encourages continued education. Tell me about a time when you took on a new course to study in order to improve your own work performance.
  17. The beauty industry is very competitive. Why do you want to work for L'Oreal?
  18. What part of your career brings you the most stress?
  19. At L'Oreal we always think of the consumer first. What are the top 3 ways that we can ensure consumer satisfaction?
  20. In your opinion, what is the most innovative consumer product you have seen in the past 12 months?
  21. What do you know about L'Oreal and our work environment?
  22. Of all the places that you could work, why do you want to join L'Oreal?
  23. The performance of consumer products relies greatly on advertising and marketing efforts. Do you have any experience with advertising, marketing, or market research?
  24. At L'Oreal we seek to hire those who want a long-term fit. What is your long-range career objective?
  25. At L'Oreal we have a wide range of products and SKUs. Are you able to learn about a wide range of products without becoming overwhelmed?
  26. Sales performance is of utmost importance to L'Oreal. How do you plan to contribute to our profitability?
  27. Many consumer products are heavily regulated by the FDA and other health organizations/associations. How do you feel about that?
  28. Are you applying for a job with any of our competitors?
  29. L'Oreal likes to hire those who take pride in their work. Tell me about your greatest work related accomplishment.
  30. If L'Oreal hired you today, what would you accomplish first?
  31. At L'Oreal, we pride ourselves on being nimble and able to adapt to changes within a complex business environment. Tell me about a time when you have had to shift your priorities in response to sudden changes.
  32. When you suffer a setback, how does that emotionally affect you and your work?
  33. Have you progressed in your career as you have expected?
  34. At L'Oreal we put a lot of effort into our branding. In your opinion, how do we stand out from our competitors?
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15 L'Oreal SA Answer Examples
1.
After researching L'Oreal and our culture, what do you think are the top 3 values we look for in our candidates? Do you possess those qualities?
Display to the interviewer that you are engaged in the interview process by showing off the research you have conducted on L'Oreal SA before your interview. What types of qualities do they consistently mention on their website? In their job postings, do they refer to their company culture?

Rachelle's Answer #1
"I have loved getting to know the L'Oreal brand in preparation for this interview, and I am particularly drawn to the way you describe your culture. I believe you are looking for people who are ambitious, curious and experts in their particular areas of expertise. I love the company states that it's looking for 'spiky' profiles - people who top the charts in one skillset but may be just OK in others. When you put a team like that together, they are able to fill in the gaps and augment each other's strengths. I love that approach."
Michelle's Answer #2
"I believe, based on what I've read about L'Oreal's company culture, that you are first looking for people who are confident in expressing their opinions. I think it says a lot about your culture that you state the fact that no one agrees on anything at L'Oreal - instead, each concept is discussed and explored until it reveals its best iteration. Second, I believe you are looking for team members who are ambitious and always striving to be better, and last, I believe you need candidates who are comfortable in their own skin - able to be their unique selves and celebrate every kind of beauty."
2.
We believe in strong work/life balance at L'Oreal. How often do you take work home with you?
The majority of people will work overtime hours or take work home with them on occasion. Talk to the interviewer about how frequently to take your work home. If you do take work home with you, make sure to express that it is due to overachieving and not procrastination or poor time management.

Rachelle's Answer #1
"Only occasionally. I make every effort to utilize my work hours efficiently so that the only time I take work home is when there is an extremely stringent deadline or some type of emergency. I would say that, overall, I take my work home maybe twice per month. Now, that's on the execution side, but on the ideation side, I can tell you that I'm constantly thinking about new ways to do things, new innovations to try or new approaches to problem, so that 'script,' if you will, is constantly running in my brain!"
Michelle's Answer #2
"I try very hard not to take my work home with me. For me, it's very important to compartmentalize work and life and keep them separate so that I can give each of them my full focus in the moment. That means I have to be very disciplined throughout the workday, stay focused, and use effective time-management techniques to help me maximize my performance. This way, I'm meeting or exceeding goals, while still enjoying time with my family to disconnect from work and just 'be.'"
3.
L'Oreal puts emphasis on hiring people who fit into our workplace culture. How would you describe your personality?
Personality and character are two very different things. The interviewer is looking for more information on your personal traits vs. your integrity. This would include buzzwords such as introverted, energetic, and confident.

Rachelle's Answer #1
"I would describe my personality as approachable, energetic, and positive. I believe that, if asked, my colleagues and supervisor would say the same about me. I would also classify myself as bold - I'm willing to take risks in order to achieve higher and better results, ultimately for the good of the company and the good of the consumer."
Michelle's Answer #2
"It may seem like an odd combination, but I would describe myself as both logical and imaginative. I'm imaginative in the sense that I'm always looking for new ways to approach consumer issues and new ideas to test out. And then I'm logical in the sense that I want experimentation, data and results to know for sure that what my imagination comes up with is truly feasible."
4.
L'Oreal wants to know how to motivate you. What work situations excite and motivate you?
Every hiring manager wants to know how to keep you best motivated and excited about the job. Talk to the interviewer about what excites you and keeps you happy at work.

Rachelle's Answer #1
"I have a healthy competitive edge, even if its a personal competition. For me, I am excited and motivated by winning, whether that be winning over a new client, exceeding my KPIs or being recognized for a job well done. I am also motivated and energized by a strong team that supports and challenges one another."
Michelle's Answer #2
"I get excited when new challenges are presented in the workplace. This could include a new program, a new customer initiative, a sales contest, or even the training of a new employee. A fresh problem to solve or a fresh obstacle to conquer is highly motivating and exciting for me."
5.
We put great effort into being the best in our industry. In your opinion, what can L'Oreal do to remain competitive?
Be sure to keep your reply upbeat, non-critical, and finish with a positive remark. The interviewer is looking for some light insight from you.

Rachelle's Answer #1
"The consumer products industry is quite competitive, but L'Oreal fortunately enjoys the position of having a diverse group of brands as part of its portfolio; I'd say your number one task for staying on top of your field is continuous improvement and competitive landscape scanning. Always looking for ways to improve the company's products and processes, while at the same time staying up-to-speed on what competitors are doing so that you make sure to stay one step ahead."
Michelle's Answer #2
"I appreciate the fact that this is an important question - while L'Oreal SA family of brands enjoys tremendous success and recognition in the consumer products industry, it's important to keep striving for improvement and to better meet customer needs. One of the most important things L'Oreal SA can do along these lines is to keep engaging its customers - survey them, talk to them, engage them in brand ambassadorship so that those who are close to and love your brands can have a direct line to let you know what they need next."
6.
At L'Oreal, we pride ourselves on being resourceful. When have you been able to resolve a problem in your workplace?
Problem-solving and dispute resolution are fundamental skills to possess. Display to L'Oreal that you are capable of problem-solving within the workplace.

Rachelle's Answer #1
"In my most recent position we had a consistent problem with employees showing up late for their shifts or calling in sick at the last minute. Rather than the typical documenting and reprimanding style, I decided to track the results of an accountability reward system. For 180 days, my employees received a reward for coming to work 10 minutes early. Also, for every month with zero sick days, a bonus was added. In the end, we awarded those with perfect attendance a $600 bonus. The bonuses cost us less money than the cost of lowered productivity due to absent employees. The program was a success, and upper management chose to keep it implemented for another six months. We will re-assess in December, but it seems to be working very well. If I were to be hired, I'd bring that same sense of problem-solving and positive reinforcement to the L'Oreal team."
Michelle's Answer #2
"Currently as assistant manager, I resolve problems on a daily basis. The most recent resolution process I was a part of included a customer complaint about an allergic reaction to one of our products. I was able to resolve her concern by listening to her, apologizing, issuing a refund, and offering a replacement product. I am no stranger to dispute resolution, problem-solving, and creative customer service, and I believe my approach would be in-line with the L'Oreal culture."
7.
Have you ever broken a confidentiality agreement?
Companies will have confidentiality agreements for a variety of reasons. These could be to protect their trade secrets or to ensure that you do not bring clients over on the occasion that you leave their company. Talk to the interviewer about your experience with confidentiality agreements.

Rachelle's Answer #1
"Absolutely not. Confidentiality agreements allow for complete trust between an organization and its clients - and an organization and its employees. I have never broken a confidentiality agreement. Despite my reasons for leaving a position, I would never choose to hurt a previous employer or client in any way."
Michelle's Answer #2
"No. Confidentiality agreements are necessary and important to protect an organization, its clients or customers and its employees. I fully understand these aspects of confidentiality and take them very seriously. I have never broken that trust."
8.
L'Oreal is a global corporation with brands and employees all over the world. What is your experience working with a diverse group of people?
Are you accustomed to working with a very large or diverse team of individuals? Assure the interviewer that you are enthusiastic about and can handle an environment that offers diversity.

Rachelle's Answer #1
"The global nature of the L'Oreal business is one that I'm most excited about. I'm accustomed to being around people who aren't exactly like me, and I've been able to learn from exposure to a lot of different perspectives. However, I believe that truly being part of the global economy will be a life-changing experience that I will relish."
Michelle's Answer #2
"In my current company, we have a very diverse group of people that range in age, race, experience, gender and more. I embrace it fully, and the commitment to all types of beauty, no matter what it looks like or where it's from, is one of my favorite aspects of the L'Oreal SA family of brands."
9.
Do you feel performance should be rewarded over experience?
Do you feel that you should be paid based on tenure, or results? Discuss this with the interviewer and back your answer with an example, if possible.

Rachelle's Answer #1
"Both tenure and performance are important, but I do lean toward performance incentives. I feel that employees should be paid, and rewarded, based on the documented value they bring to the organization. This approach is a strong motivator - a new employee would be greatly encouraged by being rewarded for performance, and this approach also facilitates a healthy competition with more tenured employees."
Michelle's Answer #2
"This is a classic question, isn't it? Experience and company knowledge are so important and are certainly of value to an organization, while performance is the documented articulation of an employee's value to the company. I believe the best compensation programs figure out a way to honor both, with the emphasis on performance. Doing so encourages good employees to stay, since they know they're valued for their tenure and experience - but it discourages people from getting so comfortable in a long-time role that they don't strive for their highest performance."
10.
Tell me about your experiences giving presentations in front of large groups.
Public speaking can be intimidating, so assure the interviewer that you are capable of communicating well in front of large groups. Have you taken any courses or training in public speaking? Perhaps you have so much experience that it comes second nature. Assure the interviewer that you are capable of giving presentations should it be required in your role with L'Oreal.

Rachelle's Answer #1
"In my last two roles I have been responsible for regularly presenting to my team of 43 staff as well as to our entire warehouse team of more than 200. I have also been part of my local Toastmasters group, which helped a great deal. Overall, I feel that I am a confident public speaker."
Michelle's Answer #2
"I do not have a lot of experience in presenting to large groups, but I do present regularly to groups averaging around 4 to 6 people. I am a confident speaker in that setting and am sure that I could present in front of many people - I'd be happy to take on that challenge."
11.
How do you deal with distracting coworkers who stand in the way of your progress?
Even the most well-meaning coworkers can distract you from getting things done at work from time to time. The funny and entertaining coworkers who like to chat online and send YouTube videos are often the ones who can get in the way of your productivity if you let them. How do you respond? Show off your ability to set professional boundaries, when needed.

Rachelle's Answer #1
"I typically just set a kind, but clear, boundary and tell my coworker that I need to focus at the moment. I will offer an alternate time for a catch-up, over lunch for example. It is important for the sake of workplace culture to set aside time to be social with coworkers, so I usually just let them know when I'll be available for a quick break in the day."
Michelle's Answer #2
"If I have a distracting co-worker, I will highlight the distraction right away while remaining kind. I feel it's always best to nip issues in the bud right away before they become out of control."a"If I have a distracting co-worker, I will highlight the distraction right away while remaining kind. I feel it's always best to nip issues in the bud before they get out of control. Overall, I'm very good at setting personal and professional boundaries, so this has never been much of an issue for me. I've found that if I'm clear that my time is currently allocated to another task, people respect that and are happy to catch up and be social at another specified time."
12.
Do you see yourself a leader? When have you led a team?
Perhaps you have led a club at work, been a coach for a youth sports team, or were on the advisory board for a non-profit organization. You should always be prepared to show the interviewer that you have a natural ability to lead others. Whether you have led a group of 500 or a team of 2, you must display to the interviewer that you are capable of handling the responsibility that comes with being a leader and mentor.

Talk about your desire to be a leader. Share with the interviewer that you strive to be a role model for others. Explain that you jump at the opportunity to lead groups, encourage your counterparts, and be a face of the organization when challenges arise.

Rachelle's Answer #1
"In my current position, I am the president of the social committee. I love that I have the opportunity to encourage employee engagement while being a positive influence on the workplace culture. I am a natural leader because I start with leading by example. As a leader, I make myself available to others who need mentorship, a bit of assistance in adjusting to their role, or just a listening ear when they've had a tough day. I am confident in my leadership abilities and look forward to joining your team in a leadership role."
Michelle's Answer #2
"I definitely see myself as a leader. Not only have I managed a team in two prior roles, but also I believe that leadership does not always equate to management. Leadership is more of a mindset than a title or specific position. I am sure to lead at all times by providing the best model, enthusiasm and work ethic of the organization. I am open to new ideas and love to tackle a new project which, to me, embodies leadership."
13.
Tell me about your experience in training and coaching others.
Coaching and training experience may not be required for this role, but they are abilities that are always valued by an employer. Briefly explain the experience that you do have in training, and coaching, in the workplace.

Rachelle's Answer #1
"I have always enjoyed the opportunity to teach or mentor my colleagues. For example, last month our company introduced a new module in our SAP system, and I could see that one of our team members was having some trouble with the new module. I was familiar with it already, so I offered to help him. We spent his lunch hour for the next three days working on it. He eventually perfected his interaction with the module, and he's now teaching others."
Michelle's Answer #2
"Absolutely. In each of my two previous roles, I have been tasked with leading a small team. I have worked on everything from appointment-setting and overcoming objections to price negotiations with those respective teams. What's more, I always look for an opportunity to connect with new team members. I try to always invite them out for coffee so they not only have a friendly face in the office, but also know that I can be a resource for them. I was promoted from their role, so I am always happy to share how I did it on such a fast timeline and what I've found effective that can help them be a change-maker in the company, too."
14.
Tell me something about yourself that I wouldn't know from reading your resume.
The interviewer would like to get to know you apart from what is written on your resume. You are certainly not obligated to discuss personal matters such as your kids, or relationship status, for instance. Stick with a couple of fun facts to show the interviewer that you are a real person, too. Your answer should be unique so that you are a memorable candidate!

Focus on special non-work related skills or hobbies. For example, you might share that you enjoy beat-boxing or making origami swans. Be prepared for the interviewer to stop you and ask you to perform your skill on the spot when it's possible! (This will make you unforgettable!)

Rachelle's Answer #1
"I am an avid marathon runner and have traveled to 10 countries in the last 8 years to compete in a variety of races. I am a competitive individual and enjoy keeping fit."
Michelle's Answer #2
"I moved here from Ukraine when I was 8, speaking only Russian, and learned English from my Palestinian neighbor who spoke zero Russian. How? I'm still not sure, but we were pals and hung out daily and somehow figured out how to communicate!"
15.
What is your greatest weakness?
Pick a weakness that is not a core skill for this position. You can be candid in your answer; recognizing that you really aren't great at something and acknowledging your need to improve. Be sure to have an action plan in place for improving on this weakness.

Perhaps you are watching TED talks to gain skills in a particular area, reading the latest-and-greatest book on the subject, or maybe you are taking a seminar at a nearby community center. We are all human with our own weaknesses, so don't be afraid to share yours!

Rachelle's Answer #1
"I believe I could improve on some technical skills including Excel and PowerPoint. Currently I am at a beginner to intermediate level; however, I would be more comfortable at an advanced level. I have enrolled myself in an evening/weekend workshop for the next six weeks. We will see how stellar my skills are after that course!"
Michelle's Answer #2
"This is super cliche, but it's also true. I am not good at delegating to others. When I become submerged in a project, I don't like to give away any of the control. While this can be good, it can also definitely inhibit the outcome of the project and my growth as a team player and individual. I am currently working on this, as I know it is a deficit."
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