This question is layered. Not only is the interviewer trying to get an idea of who you are, but also an idea of your communication skills. This behavioral question will offer a meaningful glimpse into your personality and how closely your customer service philosophy and approach align with theirs.

As they state on their website, "We are unlocking the magic of human connection to grow our business, transform our industry, and make a positive impact on the world. We do this by creating convivialiti. Our ambition is to turn every social interaction into a genuine and friendly experience of sharing. Convivialiti is the glue that binds us together, it allows us to meet our innate human need of connecting with one another. Convivialiti is the force beyond us, one that carries us, an energy that brings us closer together. We crave convivialiti? because it is inherent to humanity and a true source of joy. When we are open to meeting people as our most authentic selves and we share convivial moments, our lives become so much brighter and more vibrant! In those moments we become convivialists - a role each and every one of us should embrace."

Align your approach with their values and adapt some of their language into your answer where possible. Soft people skills and non-defensively communication with a wide range of personalities are also desirable traits.