Pernod Ricard Mock Interview
Practice 35 Pernod Ricard interview questions covering brand management, premium spirits expertise, and global beverage leadership.
Question 19 of 35
Tell me about a time you retained a customer who wanted to cancel their order.
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
This customer-service-based question will show the interviewer how you handle challenging customer issues as they occur. It will also inform them of your emotional maturity and ability to react quickly with a cool head. Showcase your communication skills by detailing how you identify and empathize with your client's concerns through active listening, mirroring, and enhanced situational communication while validating their perception and reality. Making your clients feel valued, understood, and cared for is just as important as your persuasive skills. Show the interviewer that you can represent their company while ensuring that your clients feel taken care of.
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"I gained a lot of training and experience early in my career related to saving a sale before the customer churns. I understand that losing a customer is not just a one-time financial hit, but a loss of recurring revenue. I had a customer who wanted to cancel 50% of their product order. They believed the product did not move fast enough, and their profit margin was too low. I spent time in their business to see how products moved and customized a plan for them. This customization included the same spend but different products I believed their customers would enjoy. I followed up with the customer over the three months following the change, and they were thrilled with the results. They were profiting more, and I was able to increase their spending over the following months."
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"In my first retail-based job, I had a customer who had buyer's remorse the following day and wanted to return their entire purchase. I asked a couple of questions regarding why they no longer wanted the product. After asking questions, I realized that it was a financial issue. I asked them if they were aware of our layaway program. I walked the customer through the layaway process and was able to save the sale. It felt great to accomplish this goal while ensuring that my customer was happy with their purchase at the end of the day."
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