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PagerDuty Interview Questions

To help you prepare for a PagerDuty job interview, here are 27 interview questions and answer examples.

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Question 1 of 27

In designing Android software, what is your experience using parcelable versus serializable within an app?

How to Answer

Because parcelable is optimized for Android to be faster and more customizable, your interviewer will be looking to hear that you are willing to put in the extra work to utilize the parcelable method to achieve better performance within the software that you design. Give your interviewer your thoughts on the differences between the two methods of passing object references to activities within an app that you design and make sure that they understand that you are ready to perform the work to utilize the parcelable method when necessary.

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27 PagerDuty Interview Questions & Answers

  • 1. In designing Android software, what is your experience using parcelable versus serializable within an app?

      How to Answer

      Because parcelable is optimized for Android to be faster and more customizable, your interviewer will be looking to hear that you are willing to put in the extra work to utilize the parcelable method to achieve better performance within the software that you design. Give your interviewer your thoughts on the differences between the two methods of passing object references to activities within an app that you design and make sure that they understand that you are ready to perform the work to utilize the parcelable method when necessary.

      1st Answer Example

      "Having written code for Android apps for many years now, I am very familiar with both serializable and parcelable methods. In my first hand experience, parcelable provides a much faster and better user experience so I will always strive to take the time to write custom code for marhsaling and unmarshaling to create less garbage objects within an app."

      2nd Answer Example

      "Due to it being a standard Java interface and its ease of implementation, serializable interface is pretty commonly used. But, because it uses reflection, many temporary objects are created within Android apps and this creates a very poor user experience. When the parcelable interface was introduced for Android systems, I have extensively focused on its use and finished products have benefited greatly."

  • 2. If you can, please provide your thoughts on the function of managed object context in developing iOS apps and software.

      How to Answer

      While the core data framework and the managed object context may seem pretty easy to comprehend and simple from a first look, a deeper look into managed object context shows that it can be misused to the point where obscure bugs can enter the system. Give your interviewer your own personal insight into the purpose of managed object context and how it works behind the scenes to help an app properly run.

      1st Answer Example

      "In my current work, I work with both main queue and private queue manged object contexts. It is important that I avoid non user related data processing on the main queue of an app that I am developing. In times where this has happened in the past, the user interface becomes unresponsive and crashes. As well, I work to avoid instances passing between the main and private queues to avoid corruption of data within the app."

      2nd Answer Example

      "Knowing that a managed object context's job is to manage a number of records within an app, my job is to successfully manage each object within the app and assign it to a correlating context within the app. I have to consider the persistent store coordinator and code the app to fetch requests from the correct one."

  • 3. PagerDuty uses business intelligence tools to improve sales performance. With which BI tools are you most familiar?

      How to Answer

      Business intelligence (BI) tools are applications used to collect information, process it, and structure that data in a way that makes sense. Generally, BI tools are used when a company is handling a considerable amount of unstructured data from their system. An example of an organization requiring a BI tool would be a hospital needing to organize patient health records. A useful business intelligence tool will bring a company's information to life through visuals (data visualization).

      Some of the most popular BI tools include:

      - Sisense
      - BIRT
      - icCube
      - Domo
      - Clear Analytics
      - Gooddata
      - IBM Cognos Intelligence
      - Looker
      - JasperSoft
      - Microsoft BI

      Explain to the interviewer with which tools you are most familiar. If you can, rate your knowledge in each as beginner, intermediate, advanced, or expert. This rating will help the interviewer to understand better where your strengths are. If the BI tools used at PagerDuty are mentioned, be sure to address your experience level of those as well.

      1st Answer Example

      "I am most experienced in the Microsoft Business Intelligence platform, as this is what we use in my current role. I have been working with it for a couple of years now, and fully understand it's capabilities and features including the analysis and integration services, reporting, and its applications for creating and working with analytical data. I would say I am an advanced user in this tool. I see that PagerDuty uses Microsoft BI as well, which is great."

      2nd Answer Example

      "I saw in the PagerDuty job posting that you use Gooddata and MicroStrategy. I am an intermediate user in each of these tools. With Gooddata, I have used it for consolidating large amounts of data from the cloud. MicroStrategy is used in my current company to ensure all of our important data is held neatly in one place, where it's easy to sort and access."

  • 4. At PagerDuty we take pride in our ability to stay one step ahead of our competitors. How will you contribute to this trend?

      How to Answer

      It is critical that you research PagerDuty and their most vigorous competitors, before your interview. What does PagerDuty do best, and who is trying to do it better? Speak openly with the interviewer about your ability to work competitively and how you plan to contribute to their continued success.

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  • 5. If hired here at PagerDuty, what do you feel would be the biggest hurdle for you to overcome from the start?

      How to Answer

      The key to answering this question with confidence starts with understanding that you are interviewing with PagerDuty because your interviewer feels that you are a strong candidate for this position. What your interviewer is focusing on with this question is how they could be of most help to you if hired for the job. So, take the time prior to your interview to think about an aspect of the position that would be the most difficult for you to overcome to be up and running at full speed and then take time to explain how you would plan to overcome that hurdle if hired. This structured answer will tell your interviewer that you have put thought to your potential shortcoming with a plan of action.

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  • 6. How do you ensure that you have a healthy work-life balance in your career?

      How to Answer

      In the fast paced world in software and technology development, heavy work loads and potential on-call duties have created a lot of burnout in professionals. Your interviewer is looking to hear that you are cognizant of the risks of burnout and that you do what is necessary to maintain your own personal health and well being and that of your family as well. While you can use this time to talk about personal interests or hobbies outside of work, try to focus on how these items help keep you refreshed for the work that you'll be doing for PagerDuty.

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  • 7. At PagerDuty, we rely on a full team effort to deliver top quality products to our customers. Tell me about a time that you worked well as part of a team. Are you comfortable in a similar role here?

      How to Answer

      While this potential role with PagerDuty will require your to be an independent worker that can think on your feet, you will also need to work as part of a larger team that is working toward one common goal. Because of this fact, your interviewer will want to hear that you thrive in an environment where you work with team members from other disciplines than you are trained in. In your example, stress to your interviewer that you have excellent communication skills and that you fully understand that every person on a team plays a vital role in the organization's success.

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  • 8. Our implementation consultants here at PagerDuty often face conflicts with our customers while onsite during implementations. What interpersonal skills do you use to handle conflicts with clients?

      How to Answer

      In the software implementation process for large customers of PagerDuty, you will be working with top level managers and key decision makers onsite and more often than not, issues can arise. In your role as the implementation consultant, these issues come directly to you and your interviewer will be looking to hear how you will handle these issues to maintain both a great relationship with the customer and honor to the PagerDuty. In your answer, focus on finding solutions to issues that benefit both parties and talk about the important communication skills that you possess that will make this possible in any situation that you may face.

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  • 9. What would you say is your top non-technical skill that will help you succeed in this role here at PagerDuty?

      How to Answer

      As a software architect at PagerDuty, you will be relied upon to be the bridge to between the business and technical side of the organization. Your work my be relied upon to work within many silos of the organization. Because of this need, your interviewer is asking you to dig deep inside of yourself and talk about what you feel is your greatest skill to help you do this that is outside of your technical ability. As you prepare for this question, there are many ways that you can answer. No matter how you answer, be sure that your answer relates to your ability to work with other people in some way, shape or form.

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  • 10. Discuss a couple of software sales techniques. Which sales technique do you think is most effective for PagerDuty, and why?

      How to Answer

      The interviewer would like to see that you have researched PagerDuty, putting some thought into the most significant selling features of their products and services. When it comes to software sales closing techniques, you could:

      - Offer a short trial for free
      - Have a great email marketing campaign showing off the features of your software
      - Give product or software demos, but keep the short
      - Sell pre-paid annual memberships

      Perhaps you have some ideas of your own! Discuss which selling options you think would be the best fit for what PagerDuty is offering. Be ready to support your answer with facts.

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  • 11. If hired for this position here at PagerDuty, would you be comfortable handling overall project manager responsibilities for new software development?

      How to Answer

      As a skilled software engineer, you have all of the necessary tools in your bag to be a successful engineer at PagerDuty. This question is allowing your interviewer to get a better sense of your project management skills and people skills if you were to join the team at PagerDuty. In your answer, talk about your ability to estimate the time and cost of a project, the staffing needed and the overall scope of planning for a particular project. If you have direct experience in being the lead on a large development project, be sure to discuss that experience with your interviewer.

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  • 12. What is one unique personality trait you possess that would help you be successful in this role with PagerDuty?

      How to Answer

      This question is allowing you to have the floor during your interview to wow your interviewer with something they might not know about you yet from your resume or time so far during the interview. Think about a strong, unique trait that you have that has led to prior success in your field and explain in detail how this will help further you in your career with PagerDuty. If possible, be very unique in your answer to draw a direct line between your personality and success in this role.

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  • 13. What do you feel is one of the top issues that is faced by data engineers today?

      How to Answer

      Being in the midst of the greatest technological revolution in the history of man, data engineers face many difficult issues in the work that they perform on a daily basis. While there are many directions that you can go with this question, be sure to focus your answer on something that you can speak passionately about. If you can research a common issue in the industry that PagerDuty works in, you may likely score some bonus points with your interviewer.

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  • 14. As the onsite consultant for our clients here at PagerDuty, you may be privy to confidential information or data. How can we ensure that you will hold client data security in the highest confidence?

      How to Answer

      The consulting world at PagerDuty will put your in a position to have access to client databases, applications and directories that could potentially contain sensitive data. Consultants have a responsibility to their clients to maintain that privacy. Be sure that your interviewer understands that you adhere to that responsibility by talking about past experiences where you have been exposed to and kept sensitive data confidential. It is important to talk about your own personal morals and values in your answer to this question.

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  • 15. What do you know about our products and how do you think you'll be able to handle a support role surrounding them?

      How to Answer

      This question allows your interviewer to gain insight into both your interest in this position and the skills that you will be able to bring to the table. To show your interest, be sure to do as much research on PagerDuty as possible and get to know their products. Ensuring that you know the job description from front to back is important as well. Then, talk about how you feel that your skills will apply to working with end users that are contacting about the software.

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  • 16. As a consultant with PagerDuty, your role will be vital in gather information from our customers in building new technology for them. What would be your goals in an initial consultation with a new or existing client?

      How to Answer

      Software consultants are the bridge between the end users and the development teams of new software to help come up with new and creative solutions for the business. In this role with PagerDuty, you will be expected to live in two different worlds and this question focuses on how you will work with end users of the companies products. In an initial consultation, focus your efforts on how you will learn the business needs of the client, talk about what can potentially be offered and then how you will start the creative problem solving process with them.

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  • 17. How would you handle a situation where a colleague was being very difficult to work with?

      How to Answer

      In the team based atmosphere at PagerDuty, departments with different skills and backgrounds can often see things from different points of view and these situations can cause some internal conflict between coworkers. With this question, your interviewer is looking to hear how you handle situations where you are working with someone that can be seen as difficult. To give them the sense that you are able to work through conflict in a professional and sensible manner, try to talk through how you handled a conflict at work previously in the past and highlight the interpersonal skills that you used to help make it a positive situation.

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  • 18. How do you stay organized and on track when working on multiple projects or duties at the same time?

      How to Answer

      In this role with PagerDuty, you will likely be expected to manage multiple projects at the same time. Your ability to plan, manage deadlines and handle high needs items that come up on a regular basis will be essential to your success in this role and your interviewer is looking to hear how you plan for success. Whether you utilize an electronic tool or a written list, there are no right or wrong answers as long as you can prove in your answer that this method works out great for you.

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  • 19. In a technical support role here at PagerDuty, we expect that you would be able to bring great customer service skills to the role. Describe your customer service philosophy in the support that you would provide.

      How to Answer

      While your interviewer will be able to get great insight into your technical expertise during your interviewer, this one question will allow you the opportunity to describe how you will bring solid interpersonal skills to the role. Your interview knows that customers will rely on you to provide quick and sensible support for their needs, but the expectation to do that in a pleasing manner is of utmost importance. Talk from a high level about your feelings on why providing great service is important and give an example or two of ways that you have done that in the past.

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  • 20. If you were asked to review a colleague's code that they had written, what key things would you look for?

      How to Answer

      For this question, your interviewer will obviously be looking to hear that you have adequate knowledge when it comes to coding processes. But most importantly, your interviewer will be looking to gauge your ability to be a team player and focus on the bigger picture when working on a project. In your answer, focus on your attention to detail and your ability to help others when needed.

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  • 21. Talk about a recent successful project that you worked on that required you to navigate some troubled waters during the project. What were the roadblocks and how did you overcome them?

      How to Answer

      While your resume and your past experiences can easily show your interview that you have the technical abilities for this position with PagerDuty, your interviewer needs some insight on your problem solving skills. This question allows your interviewer a chance to see how you handle adversity by using resources available to you. In your answer, talk about your ability to think critically and leverage people and resources to the advantage of beating a roadblock in your work. Make sure that your answer provides an example of a project that ended in success.

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  • 22. Do you have experience working with different CASE tools? If so, what do you have experience with?

      How to Answer

      The world of software engineering has greatly benefited from advancements in computer aided software engineering tools. Because PagerDuty is at the forefront of the industry, your interviewer will be looking to hear which tools you have experience with. Make sure not to concern yourself with providing a correct answer here, but rather focus on your flexibility to learn new aides when needed while explaining what you have experience with.

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  • 23. Would you say that you are a goal oriented on the job? What would I be able to do as your manager to help you achieve your goals if hired here at PagerDuty?

      How to Answer

      At the heart of this question lies your interviewers desire to see what motivates you as a potential employee at PagerDuty. Make it clear to your interviewer that you certainly are motivated by on the job goals and do this by using an example of a time where you were motivated by and achieved a goal. Then, think deeply about the type of manager that you like to work for in terms of goal setting and helping our achieve your goals. Let your interviewer know what type of management styles you appreciate the most while being open to any style.

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  • 24. If hired here at PagerDuty to develop iOS and Android software, when would you use a fragment rather than an activity?

      How to Answer

      In the development of apps for both iOS and Android, using code to create an activity versus a fragment is a highly debated topic to this day. For this question, your interviewer is looking to hear that you understand what the differences between the two are and when you feel that using a fragment is the proper direction to go. Make sure to speak to the high level overview of what an activity does to an app versus fragments.

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  • 25. What SDLC models are you familiar in working with?

      How to Answer

      As a software engineer, you are very familiar with the software development life cycle. For this question, your interviewer is looking to hear what models you have worked on in the past. While there isn't necessarily a right or wrong answer to this question, try to show your flexibility to working with different SDLC models by bringing up your past experiences. Then, show you have knowledge of different models like the waterfall model or agile model. It is also a good idea to use this question as an opportunity for you to learn more about PagerDuty by asking your interviewer which model they work off of.

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  • 26. We seek to hire highly ambitious people. Where would you like your career with PagerDuty take you?

      How to Answer

      Have you researched PagerDuty enough to know how their internal hierarchy works? Do they have a variety of departments and management levels, offering you choices when it comes to carving out your career path? Talk to the interviewer about your career ambitions specifically related to this role and their organization.



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  • 27. Here at PagerDuty, we strive for continuous delivery and continuous deployment with our software. Are you familiar with these processes in your current work?

      How to Answer

      In the industries that PagerDuty works in, updates to software are vital to end users for them to stay at the forefront of their business. To ensure that updates happen as quick and smoothly as possible, PagerDuty utilizes continuous delivery and continuous deployment for their customers. For this question, talk about what you know about these processes as a software architect, why they are important and what experience you have with them.

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