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dynaTrace software Interview
Questions

27 Questions and Answers by
| Ryan has over 10 years of experience interviewing
candidates in the healthcare, public service, and private manufacturing/distribution industries.

Question 1 of 27

What unique values can you bring to dynaTrace software in your user experience design skills?

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dynaTrace software Interview Questions

    1.

  1. What unique values can you bring to dynaTrace software in your user experience design skills?
    • While your interviewer has shown confidence in your technical abilities to succeed at dynaTrace software as a UX designer, this question is helping them gain insight into your ability to see the big picture in the work that you do. As you think about the unique personal values that you would bring to the role, try and paint a picture of your work tying to the end user and how you can help make it more productive, enjoyable and satisfying for them.

      Ryan's Answer #1

      "I have really taken pride in my ability to add value to the business needs of the customers that I work with. During any design project, I take the time to work with end users to find their wants and needs out of the program. Then, as I create the UX design, I keep their needs at the forefront and do anything possible to exceed their expectations."

      Ryan's Answer #2

      "As you can see from my resume, I have formal training and experience in user experience research and I know that this would benefit the work that I would be doing here at dynaTrace software if hired for this position. I pursued this additional training in my career because of my passion for the customer journey in the programs that I design."

    2.

  1. Do you have experience working with different CASE tools? If so, what do you have experience with?
    • The world of software engineering has greatly benefited from advancements in computer aided software engineering tools. Because dynaTrace software is at the forefront of the industry, your interviewer will be looking to hear which tools you have experience with. Make sure not to concern yourself with providing a correct answer here, but rather focus on your flexibility to learn new aides when needed while explaining what you have experience with.

      Ryan's Answer #1

      "In my current role, I regularly utilize both diagramming and web development tools. The diagram tools assist our software projects by outlining the system data and components in a graphical form for us and this saves us a great amount of time while also being very reliable. The web development tools greatly help me visualize site changes that I am making because I don't have a deep background in web development. If hired for this position, I'd look forward to learning other CASE tools for prototyping, quality assurance and maintenance."

      Ryan's Answer #2

      "During my career and in my experience with CASE tools, most of my experience is in the lower CASE elements that focus on coding and testing the software after initial development. CASE tools have certainly made life as a software engineer more efficient and effective and I'd look forward to learn any new CASE tools if hired for this position here at dynaTrace software."

    3.

  1. In a technical support role here at dynaTrace software, we expect that you would be able to bring great customer service skills to the role. Describe your customer service philosophy in the support that you would provide.
    • While your interviewer will be able to get great insight into your technical expertise during your interviewer, this one question will allow you the opportunity to describe how you will bring solid interpersonal skills to the role. Your interview knows that customers will rely on you to provide quick and sensible support for their needs, but the expectation to do that in a pleasing manner is of utmost importance. Talk from a high level about your feelings on why providing great service is important and give an example or two of ways that you have done that in the past.

      Ryan's Answer #1

      "To me, my job duties aren't fully satisfied if an end user leaves our conversation without a smile on their face. While any technical support specialist can handle the customer aspect of the job, few have the people skills to do so pleasantly for their customers. In any interaction that I have with a customer, I talk in a calm and boosting manner. If they are upset or mad about a situation, I reflectively listen and never place any blame back on them. By taking this approach, my customer surveys in my current position have been excellent for the three years I've held that role."

      Ryan's Answer #2

      "If hired for this role here at dynaTrace software, you'll quickly find that my mantra in working with customers is speed with a smile. To do this, I need to be resourceful in providing them with an answer or triaging them to the correct person. I need to be knowledgeable in our product base to give them answers with confidence. And last, but not least, I need to be positive in all interactions with them."

    4.

  1. Can you describe the software development lifecycle?
    • With this question, employers are looking to test your knowledge. They want to know how much you've participated in the projects you've been involved in to truly understand the software development lifecycle. The question may seem basic to some, but employers are expecting an accurate answer to know that they're hiring a true pro.

      Ryan's Answer #1

      "Absolutely. In my last job, we leveraged the waterfall method, making sure we completed each phase of the project - and completed it on time and to the highest quality, before moving on. The software development lifecycle consists of 6 steps, starting with planning, of course, followed by implementation, testing, documentation, deployment, and maintenance. Every step is crucial to ensure we're producing a quality product and also maintaining that product to meet the changing needs and demands of our end users."

      Ryan's Answer #2

      "I am new to my career in financial services and sales; however, I have taken an online course focused on cold calling. This course was incredibly helpful and I look forward to meeting and exceeding my targets with dynaTrace software."

    5.

  1. Beyond revenue, how do dynaTrace software's products benefit our clients?
    • An excellent software product can positively affect a business in a multitude of ways. From organization to client relationships, increasing leads, offering better data collection and, and information management. The interviewer wants to see that you have spent the time getting to know the features and benefits of their software before your interview. Discuss the ways that dynaTrace software's offering can benefit potential customers far beyond revenue.

      Ryan's Answer #1

      "I fully understand that, although revenue is a significant driver, it is not everything to companies when they are deciding on their software products. Additional benefits to dynaTrace software's software, from my research, include better organization of data so that information can be leveraged in areas of product development, market research, smarter hiring decisions, and more."

      Ryan's Answer #2

      "From what I see, there are a plethora of benefits to dynaTrace software's products. When a company embraces organization, has access to insightful analytics and a full support team, they can make business decisions that improve not only profits but also employee morale, customer feedback, or research and development."

    6.

  1. Talk about your previous user interface design experience in detail. Why do you feel that this experience will translate well to this role with dynaTrace software?
    • While your interviewer can get a good sense of your experience from your resume, they are looking for you to talk in details about your experiences in UI design in your previous work. While explaining your previous experience, be sure to highlight the skills that you developed that will help you be successful in designing new products with dynaTrace software. Prior to your interview, be sure you research and are family with the products that dynaTrace software puts out.

      Ryan's Answer #1

      "Ten years into my career out of college, I consider myself very blessed to have such a well rounded background in user interface design. I have experience designing cutting edge mobile app designs, website design, video game design and software design. Here at dynaTrace software, your education software would greatly benefit from my creative designs to be user friendly and appealing to educators, parents and students and I'd love to bring these skills to work for you."

      Ryan's Answer #2

      "While my experience in user interface design has really focused on web design over the past five years, I think my current skill set will benefit the team here at dynaTrace software greatly. In my web design, I prepare mockups and wireframes for customers and have experience utilizing a lot of different resources in doing these. In the software world, I would love to use these same principles. As well, my web experience has really driven me to be user focused. In this role, a more user focused drive is required out of your user interface design and I would be able to bring that to the team here."

    7.

  1. What skills do you use to cope with the day to day stress and pressure on the job?
    • In modern technology industries, consumer demand has led to high volume of work and high pressure situations to work on tight deadlines. To prove that you are able to handle high stress, high pressure situations on the job, your interviewer is looking to hear first hand how you handle this type of environment in your own words. As you answer the question, try to turn potential perceived stress into a positive by highlighting your personal skills that enable you to perform well in those situations. If possible, try to use specific examples in your answer.

      Ryan's Answer #1

      "Where many others get overtaken by stress to the point that they can't function in this field, high pressure situations sharpen my focus and that helps me work through them with ease. Last year, I was assigned a high priority, short notice project for a high profile customer. My manager gave it to me because of my proven success in those situations. From the start, I created a timeline for completion and mapped out a plan to make it happen. While staying in communication with my leaders and the client, I was able to create a great system update in just a few short weeks."

      Ryan's Answer #2

      "I am confident in high stress work situations because of my ability to adapt, communicate and be organized in my work. These skills came in very useful a few weeks ago when our support staff were experiencing an extremely high volume of help desk calls. My adaptability helped me go with the flow and handle items on at a time. My communication skills enabled me to quickly and efficiently call on needed support. My organization skills helped me be prepared for anything on that day and enabled me to work through tickets in a quick and efficient manner."

    8.

  1. Do you have experience working with data in a cloud computing environment?
    • Over recent years, more and more companies are converting to cloud based computing services because the conversion allows them to save money and have better auditing trails. As a prospective data engineer with dynaTrace software, your interviewer will be looking to hear that you are at least familiar with the concepts of working with cloud based data. Talk in details about the experiences you have while keeping your mind open to working with more in the future if hired with dynaTrace software.

      Ryan's Answer

      "My current organization has been using Apprenda, a PaaS, that allows us to develop, test and maintain our software projects. I also have experience mining and converting data off of public, community and private cloud networks. If hired here at dynaTrace software, I think I would bring a wealth of cloud based experience to the data engineering team."

    9.

  1. What do you feel are the primary features and benefits of the Java programming language?
    • As a company that utilizes Java, dynaTrace software and your interviewer want to make sure that you have an understanding of the Java programming language and they do so by asking this question. Obviously a language packed with unique features, talk about the features that you can speak the most knowledgeably about and tie your direct experience to.

      Ryan's Answer

      "When I started working with Java three years ago, the first huge benefit was the fact that the Java syntax was based on C++. At that time, I had a great working knowledge of C++ and my transition to Java was absolutely seamless. The other amazing feature that I've come to appreciate with Java is how robust the memory management is in exception handling and automatic garbage collection."

    10.

  1. How do you feel cloud computing has positively impacted the software industry?
    • While the reasons are plentiful as to how cloud computing has had a direct impact on developing and refining software for organizations, your interviewer is looking to hear which reasons you are willing to speak most passionately about. However you answer this question, try to either focus on the ease and accessibility for end users or cost savings for organizations in your answer.

      Ryan's Answer #1

      "Being in the software industry for over 20 years, I feel like the biggest impact that the cloud has had reflects directly to our customers in the software industry. In days of yore, we spent years working through software updates and releases. And now, I look to how we are continuously rolling out small scale, yet impactful, updates through the cloud and end users are able to see that impact the next day!"

      Ryan's Answer #2

      "One commonly overlooked area where I feel cloud based systems have brought a major improvement is in analytics. Ten years ago, it took a lot of time and resources to pull relevant data to build analytics and visualization tools. Today, information can be automatically built to pull in the snap of a finger and that is something that I never take for granted in my work."

    11.

  1. What would you say is your top non-technical skill that will help you succeed in this role here at dynaTrace software?
    • As a software architect at dynaTrace software, you will be relied upon to be the bridge to between the business and technical side of the organization. Your work my be relied upon to work within many silos of the organization. Because of this need, your interviewer is asking you to dig deep inside of yourself and talk about what you feel is your greatest skill to help you do this that is outside of your technical ability. As you prepare for this question, there are many ways that you can answer. No matter how you answer, be sure that your answer relates to your ability to work with other people in some way, shape or form.

      Ryan's Answer #1

      "As I grew in the software development field over my career, I was best suited to be a architect because of my ability to be a great project manager. If hired for this role here at dynaTrace software, you'll quickly find that I have the ability to lead others, negotiate, budget and oversee a project from idea to final delivery."

      Ryan's Answer #2

      "From a self introspection point of view, I think that my ability to be empathetic towards others that I work with has led to a huge amount of my success in the software architecture field. While I do have the technical skills to do great things here at dynaTrace software, my ability to learn from others, see their point of view and become a great teach to them when needed will really set me apart from others that you are interviewing for this position. If given the opportunity to work here, this skills will greatly improve the team atmosphere."

    12.

  1. Discuss a couple of software sales techniques. Which sales technique do you think is most effective for dynaTrace software, and why?
    • The interviewer would like to see that you have researched dynaTrace software, putting some thought into the most significant selling features of their products and services. When it comes to software sales closing techniques, you could:

      - Offer a short trial for free
      - Have a great email marketing campaign showing off the features of your software
      - Give product or software demos, but keep the short
      - Sell pre-paid annual memberships

      Perhaps you have some ideas of your own! Discuss which selling options you think would be the best fit for what dynaTrace software is offering. Be ready to support your answer with facts.

      Ryan's Answer #1

      "I recently read that free trial offers can increase conversions by up to 25% and, because, dynaTrace software has a straightforward product, I believe it would be very effective to allow people to try it for free for 14 days. The prospective customer would quickly see that it's simple to navigate and incredibly helpful."

      Ryan's Answer #2

      "Since there are so many customizable features that come with your product, I feel that the best sales technique would be a free 30-minute demo, followed up with a short trial period. I think it would be important for prospective customers to see the product in action, and how it would work for them, specifically."

    13.

  1. Here at dynaTrace software, we strive for continuous delivery and continuous deployment with our software. Are you familiar with these processes in your current work?
    • In the industries that dynaTrace software works in, updates to software are vital to end users for them to stay at the forefront of their business. To ensure that updates happen as quick and smoothly as possible, dynaTrace software utilizes continuous delivery and continuous deployment for their customers. For this question, talk about what you know about these processes as a software architect, why they are important and what experience you have with them.

      Ryan's Answer #1

      "In my current role, we utilize a 100% continuous deployment process with our end users when we role out new changes to existing software. We use automated testing in our process to validate that code changes are correct and able to be deployed without issue. Once validated, changes are automatically rolled out to our end users. Having once utilized a continuous delivery system, I am very appreciative of working in an environment utilizing continuous deployment as it negates any need for human intervention in the roll out."

      Ryan's Answer #2

      "In my current position, we've slowly grown from a continuous integration process to a continuous delivery process. I love the automated testing process when we are looking at rolling out new changes to existing software and my role as the architect for our projects puts me in the drivers seat for sending out these changes. If hired for this role here at dynaTrace software, I'd be very intrigued at learning and working with continuous deployment practices as well."

    14.

  1. What programming languages would you consider yourself fluent in?
    • While this question gives your interviewer insight into the diversity of your programming language experience, they most importantly want to know that you are adaptable and able to learn on the fly if needed. Talk about the different languages that you consider yourself fluent in and, if possible, do as much research into dynaTrace software as you can prior to your interview and try to speak to the specific languages that they work with.

      Ryan's Answer #1

      "From the start of college, where software engineering grew into a passion for me, I've become very fluent in Java, JavaScript and C++. My current role has me working primarily with C++, but I pride myself on my ability and passion to learn new programming languages and would be able to do so if hired for this role with dynaTrace software."

      Ryan's Answer #2

      "During my training to be an engineer and then in my current role since graduating, a majority of my experience falls within Python. My current role delves deeply into artificial intelligence and Python is awesome with this advanced technology. As I understand it from talking to another engineer here at dynaTrace software, a requirement would be for me to learn Scala. Though I haven't worked directly with Scala, I believe my experience and willingness to learn would have me up and running in no time if hired for this role."

    15.

  1. Do you have any unique skills or past work experiences that we can't see on your resume that would benefit the team here at dynaTrace software?
    • This question is providing you the opportunity to potentially set yourself apart from your competition for this position. To do just that, it will be important for you to make sure that the unique skill or experience that you discuss matches with a critical need for dynaTrace software and the position that you are interviewing for. Whether you talk about a unique skill or experience, your research on this job will prove vital in your ability to make sure that it impresses your interviewer.

      Ryan's Answer

      "In my current role as a data engineer, I have gotten the opportunity over the last five years to work with clients in many industries. One of the industries that I've worked most closely with has been the private insurance industry. This experience and my gaining of insider knowledge in the insurance industry would benefit me greatly if brought aboard the team here at dynaTrace software."

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