How well are you able to multitask while addressing multiple customer concerns?

What You Need to Know
Answer Example

This is an evaluation of your multitasking skills and assesses your ability to distinguish between urgent and nonessential tasks, while managing your stress and being able to track your progress while delivering top-notch customer service. This will also offer insights as to how effective your system is. They want to know if you have trouble maintaining your focus when distracted from your work, and what kind of stress that triggers for you.Take pride in the systems you've developed for yourself, in your communication skills, and how you consistently deliver above and beyond customer service, regardless of the circumstances. Explain how you re-prioritize your workload as needed. Describe how mindful you are of urgency as you prioritize items in your workload.

"I have no trouble with this side of the job. Just making a small notation, out of habit, as to where I left off takes zero time at all. Our brand is dedicated to our brand loyalists, and we have to embody that dedication. So, I am consistently friendly, warm, and helpful. I've seen coworkers get upset and roll their eyes and turn all snotty when interrupted by a customer. But that attitude isn't making their job any better. It's making it worse. Never let your stress or negativity get a foothold. Besides, it's your job, and one should be grateful to have a job they enjoy. If there is no joy in one's job, whose fault is that? That's when a change is required, and more often than not, an attitude adjustment is all that's required."

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How to Answer: How well are you able to multitask while addressing multiple customer concerns?

Advice and answer examples written specifically for a Nike job interview.

26. How well are you able to multitask while addressing multiple customer concerns?

What You Need to Know

This is an evaluation of your multitasking skills and assesses your ability to distinguish between urgent and nonessential tasks, while managing your stress and being able to track your progress while delivering top-notch customer service. This will also offer insights as to how effective your system is. They want to know if you have trouble maintaining your focus when distracted from your work, and what kind of stress that triggers for you.Take pride in the systems you've developed for yourself, in your communication skills, and how you consistently deliver above and beyond customer service, regardless of the circumstances. Explain how you re-prioritize your workload as needed. Describe how mindful you are of urgency as you prioritize items in your workload.

Written by Kevin Downey on July 20th, 2022

Answer Example

"I have no trouble with this side of the job. Just making a small notation, out of habit, as to where I left off takes zero time at all. Our brand is dedicated to our brand loyalists, and we have to embody that dedication. So, I am consistently friendly, warm, and helpful. I've seen coworkers get upset and roll their eyes and turn all snotty when interrupted by a customer. But that attitude isn't making their job any better. It's making it worse. Never let your stress or negativity get a foothold. Besides, it's your job, and one should be grateful to have a job they enjoy. If there is no joy in one's job, whose fault is that? That's when a change is required, and more often than not, an attitude adjustment is all that's required."

Written by Kevin Downey on July 20th, 2022

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