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New Relic Interview
Questions

27 Questions and Answers by Ryan Brunner

Published December 17th, 2019 | Ryan has over 10 years of experience interviewing
candidates in the healthcare, public service, and private manufacturing/distribution industries.
Question 1 of 27
What skills do you use to cope with the day to day stress and pressure on the job?
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How to Answer
In modern technology industries, consumer demand has led to high volume of work and high pressure situations to work on tight deadlines. To prove that you are able to handle high stress, high pressure situations on the job, your interviewer is looking to hear first hand how you handle this type of environment in your own words. As you answer the question, try to turn potential perceived stress into a positive by highlighting your personal skills that enable you to perform well in those situations. If possible, try to use specific examples in your answer.
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Top 25 New Relic, Inc. Interview Questions with Full Content
1.
What skills do you use to cope with the day to day stress and pressure on the job?
In modern technology industries, consumer demand has led to high volume of work and high pressure situations to work on tight deadlines. To prove that you are able to handle high stress, high pressure situations on the job, your interviewer is looking to hear first hand how you handle this type of environment in your own words. As you answer the question, try to turn potential perceived stress into a positive by highlighting your personal skills that enable you to perform well in those situations. If possible, try to use specific examples in your answer.

Ryan's Answer #1
"Where many others get overtaken by stress to the point that they can't function in this field, high pressure situations sharpen my focus and that helps me work through them with ease. Last year, I was assigned a high priority, short notice project for a high profile customer. My manager gave it to me because of my proven success in those situations. From the start, I created a timeline for completion and mapped out a plan to make it happen. While staying in communication with my leaders and the client, I was able to create a great system update in just a few short weeks."
Ryan's Answer #2
"I am confident in high stress work situations because of my ability to adapt, communicate and be organized in my work. These skills came in very useful a few weeks ago when our support staff were experiencing an extremely high volume of help desk calls. My adaptability helped me go with the flow and handle items on at a time. My communication skills enabled me to quickly and efficiently call on needed support. My organization skills helped me be prepared for anything on that day and enabled me to work through tickets in a quick and efficient manner."
2.
Give an example of a time that you used a universal design practice in your work as a UI or UX designer. Why was it important to do this?
In the technology, software and mobile app fields today, accessibility is a huge topic. As a designer with New Relic, you will be expected to help create products that are as accessible as possible to as many end users as possible. In this two part question, talk about why you feel that universal design is important in the work that you will be doing with New Relic and then really sell your ability to do this by giving an example of a time you used a universal design in your previous work.

Ryan's Answer #1
"From a very high level, the business success of a program really relies on being universally designed. If we pigeon hole ourselves, a product will only reach a very limited group of end users. But taking that a step further, universal design is the morally right thing to do to help reach people that may not have access to the average program design. Last year, I was part of a project that utilized a voice user interface for users that were deaf or hard of hearing. This simple yet effective design was a huge win for our current customers and in helping drive new business with our groundbreaking software."
Ryan's Answer #2
"Early in my career, the best piece of advice that I receive was from an experience designer and she said that when UX doesn't consider all potential users, we are no longer working on the user experience. We live in a very diverse world and the programs that I've designed for in the past have certainly had the goal to reach a wide audience. With your financial products here at New Relic, this same philosophy applies. Last year, based on some feedback from current customers, we switched our design to include a strong color contract to make the system much more user friendly to color blind users. This was both a simple and very effective change to enhance the look of the program."
3.
What is one thing that really tests your patience when dealing with your coworkers?
While on the surface this question may seem like your interviewer is trying to get you to talk negatively about a situation, it is really more of a test to see what can potentially drive you crazy on the job in a team atmosphere and how you handle those situations. In your answer, be honest about your pet peeves when it comes to coworkers and do so in a positive light. Then, expand on your answer by talking about how you handle those situations.

"As a person that values diversity and differences of opinion in the workplace, there aren't many things that grind my personal gears when it comes to my colleagues. The only real true test of my patience is a coworker that doesn't pull their weight in a team effort. When I've been in this situation in the past, I first seek to learn if the issue is a lack of training or knowledge. If it is, I take the necessary steps to help my colleague get on track. But if I find that it is due to a lack of effort, I talk to the person immediately in a professional manner. The sum is only as good as the effort of all of its parts and a team efforts requires everyone's maximum effort."
Ryan's Answer #1
"As a person that values diversity and differences of opinion in the workplace, there aren't many things that grind my personal gears when it comes to my colleagues. The only real true test of my patience is a coworker that doesn't pull their weight in a team effort. When I've been in this situation in the past, I first seek to learn if the issue is a lack of training or knowledge. If it is, I take the necessary steps to help my colleague get on track. But if I find that it is due to a lack of effort, I talk to the person immediately in a professional manner. The sum is only as good as the effort of all of its parts and a team efforts requires everyone's maximum effort."
Ryan's Answer #2
"Having been raised in a rural farm setting, I have always been a stickler for being on time and holding meetings to set lengths of time. While watching people show up late for meetings has bothered me internally because of how I am wired, I don't let it bother me on the exterior. We are all very busy in our lines of work and showing up a few minutes late is only normal from time to time."
4.
In your current role, how would describe your ability to communicate and coordinate with the developers, testers and architects that you work closely with?
At New Relic, teamwork is of utmost importance for the system analysts to perform their job well. Talk to your interviewer about your most comfortable methods to communicate with others on your team and give examples of how you've contributed to a team based atmosphere. Be sure that your interviewer walks away from your conversation without a shadow of a doubt that you will be a team player if hired for this position.

Ryan's Answer #1
"As you can see from my resume, my current job is with a worldwide software development organization. Because of our reach, a lot of my colleagues that I work with are in different locations than me. Most communications are in email and I consider myself great at communicating clearly through email. We also utilize Skype for video meetings when I need to get face to face with my engineers and testers on my projects. While not having someone in an office next door can be difficult at times, especially when looking to coordinate high needs tasks, being organized and timely in communications is key to success."
Ryan's Answer #2
"I consider myself excellent at coordinating activities among my team of colleagues and keeping lines of communication open with them as well. In my current role, I lead a bi-weekly huddle where our testers, architects, engineers and analysts can get together in a room for 30 minutes to discuss high needs items as a group. All of the individuals involved in these meetings have been very thankful for my coordination of them because of the eventual time that is saved through elimination of email chains and one-off conversations between people."
5.
Discuss a couple of software sales techniques. Which sales technique do you think is most effective for New Relic, and why?
The interviewer would like to see that you have researched New Relic, putting some thought into the most significant selling features of their products and services. When it comes to software sales closing techniques, you could:

- Offer a short trial for free
- Have a great email marketing campaign showing off the features of your software
- Give product or software demos, but keep the short
- Sell pre-paid annual memberships

Perhaps you have some ideas of your own! Discuss which selling options you think would be the best fit for what New Relic is offering. Be ready to support your answer with facts.

Ryan's Answer #1
"I recently read that free trial offers can increase conversions by up to 25% and, because, New Relic has a straightforward product, I believe it would be very effective to allow people to try it for free for 14 days. The prospective customer would quickly see that it's simple to navigate and incredibly helpful."
Ryan's Answer #2
"Since there are so many customizable features that come with your product, I feel that the best sales technique would be a free 30-minute demo, followed up with a short trial period. I think it would be important for prospective customers to see the product in action, and how it would work for them, specifically."
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