What skills do you use to cope with the day to day stress and pressure on the job?

"Where many others get overtaken by stress to the point that they can't function in this field, high pressure situations sharpen my focus and that helps me work through them with ease. Last year, I was assigned a high priority, short notice project for a high profile customer. My manager gave it to me because of my proven success in those situations. From the start, I created a timeline for completion and mapped out a plan to make it happen. While staying in communication with my leaders and the client, I was able to create a great system update in just a few short weeks."

In modern technology industries, consumer demand has led to high volume of work and high pressure situations to work on tight deadlines. To prove that you are able to handle high stress, high pressure situations on the job, your interviewer is looking to hear first hand how you handle this type of environment in your own words. As you answer the question, try to turn potential perceived stress into a positive by highlighting your personal skills that enable you to perform well in those situations. If possible, try to use specific examples in your answer.

"I am confident in high stress work situations because of my ability to adapt, communicate and be organized in my work. These skills came in very useful a few weeks ago when our support staff were experiencing an extremely high volume of help desk calls. My adaptability helped me go with the flow and handle items on at a time. My communication skills enabled me to quickly and efficiently call on needed support. My organization skills helped me be prepared for anything on that day and enabled me to work through tickets in a quick and efficient manner."

Give an example of a time that you used a universal design practice in your work as a UI or UX designer. Why was it important to do this?

"From a very high level, the business success of a program really relies on being universally designed. If we pigeon hole ourselves, a product will only reach a very limited group of end users. But taking that a step further, universal design is the morally right thing to do to help reach people that may not have access to the average program design. Last year, I was part of a project that utilized a voice user interface for users that were deaf or hard of hearing. This simple yet effective design was a huge win for our current customers and in helping drive new business with our groundbreaking software."

In the technology, software and mobile app fields today, accessibility is a huge topic. As a designer with New Relic, you will be expected to help create products that are as accessible as possible to as many end users as possible. In this two part question, talk about why you feel that universal design is important in the work that you will be doing with New Relic and then really sell your ability to do this by giving an example of a time you used a universal design in your previous work.

"Early in my career, the best piece of advice that I receive was from an experience designer and she said that when UX doesn't consider all potential users, we are no longer working on the user experience. We live in a very diverse world and the programs that I've designed for in the past have certainly had the goal to reach a wide audience. With your financial products here at New Relic, this same philosophy applies. Last year, based on some feedback from current customers, we switched our design to include a strong color contract to make the system much more user friendly to color blind users. This was both a simple and very effective change to enhance the look of the program."

What is one thing that really tests your patience when dealing with your coworkers?

"As a person that values diversity and differences of opinion in the workplace, there aren't many things that grind my personal gears when it comes to my colleagues. The only real true test of my patience is a coworker that doesn't pull their weight in a team effort. When I've been in this situation in the past, I first seek to learn if the issue is a lack of training or knowledge. If it is, I take the necessary steps to help my colleague get on track. But if I find that it is due to a lack of effort, I talk to the person immediately in a professional manner. The sum is only as good as the effort of all of its parts and a team efforts requires everyone's maximum effort."

While on the surface this question may seem like your interviewer is trying to get you to talk negatively about a situation, it is really more of a test to see what can potentially drive you crazy on the job in a team atmosphere and how you handle those situations. In your answer, be honest about your pet peeves when it comes to coworkers and do so in a positive light. Then, expand on your answer by talking about how you handle those situations."As a person that values diversity and differences of opinion in the workplace, there aren't many things that grind my personal gears when it comes to my colleagues. The only real true test of my patience is a coworker that doesn't pull their weight in a team effort. When I've been in this situation in the past, I first seek to learn if the issue is a lack of training or knowledge. If it is, I take the necessary steps to help my colleague get on track. But if I find that it is due to a lack of effort, I talk to the person immediately in a professional manner. The sum is only as good as the effort of all of its parts and a team efforts requires everyone's maximum effort."

"Having been raised in a rural farm setting, I have always been a stickler for being on time and holding meetings to set lengths of time. While watching people show up late for meetings has bothered me internally because of how I am wired, I don't let it bother me on the exterior. We are all very busy in our lines of work and showing up a few minutes late is only normal from time to time."

In your current role, how would describe your ability to communicate and coordinate with the developers, testers and architects that you work closely with?

"As you can see from my resume, my current job is with a worldwide software development organization. Because of our reach, a lot of my colleagues that I work with are in different locations than me. Most communications are in email and I consider myself great at communicating clearly through email. We also utilize Skype for video meetings when I need to get face to face with my engineers and testers on my projects. While not having someone in an office next door can be difficult at times, especially when looking to coordinate high needs tasks, being organized and timely in communications is key to success."

At New Relic, teamwork is of utmost importance for the system analysts to perform their job well. Talk to your interviewer about your most comfortable methods to communicate with others on your team and give examples of how you've contributed to a team based atmosphere. Be sure that your interviewer walks away from your conversation without a shadow of a doubt that you will be a team player if hired for this position.

"I consider myself excellent at coordinating activities among my team of colleagues and keeping lines of communication open with them as well. In my current role, I lead a bi-weekly huddle where our testers, architects, engineers and analysts can get together in a room for 30 minutes to discuss high needs items as a group. All of the individuals involved in these meetings have been very thankful for my coordination of them because of the eventual time that is saved through elimination of email chains and one-off conversations between people."

Discuss a couple of software sales techniques. Which sales technique do you think is most effective for New Relic, and why?

"I recently read that free trial offers can increase conversions by up to 25% and, because, New Relic has a straightforward product, I believe it would be very effective to allow people to try it for free for 14 days. The prospective customer would quickly see that it's simple to navigate and incredibly helpful."

The interviewer would like to see that you have researched New Relic, putting some thought into the most significant selling features of their products and services. When it comes to software sales closing techniques, you could: - Offer a short trial for free - Have a great email marketing campaign showing off the features of your software - Give product or software demos, but keep the short - Sell pre-paid annual membershipsPerhaps you have some ideas of your own! Discuss which selling options you think would be the best fit for what New Relic is offering. Be ready to support your answer with facts.

"Since there are so many customizable features that come with your product, I feel that the best sales technique would be a free 30-minute demo, followed up with a short trial period. I think it would be important for prospective customers to see the product in action, and how it would work for them, specifically."

Do you have experience working with data in a cloud computing environment?

"My current organization has been using Apprenda, a PaaS, that allows us to develop, test and maintain our software projects. I also have experience mining and converting data off of public, community and private cloud networks. If hired here at New Relic, I think I would bring a wealth of cloud based experience to the data engineering team."

Over recent years, more and more companies are converting to cloud based computing services because the conversion allows them to save money and have better auditing trails. As a prospective data engineer with New Relic, your interviewer will be looking to hear that you are at least familiar with the concepts of working with cloud based data. Talk in details about the experiences you have while keeping your mind open to working with more in the future if hired with New Relic.

What do you feel are the primary features and benefits of the Java programming language?

"When I started working with Java three years ago, the first huge benefit was the fact that the Java syntax was based on C++. At that time, I had a great working knowledge of C++ and my transition to Java was absolutely seamless. The other amazing feature that I've come to appreciate with Java is how robust the memory management is in exception handling and automatic garbage collection."

As a company that utilizes Java, New Relic and your interviewer want to make sure that you have an understanding of the Java programming language and they do so by asking this question. Obviously a language packed with unique features, talk about the features that you can speak the most knowledgeably about and tie your direct experience to.

What unique values can you bring to New Relic in your user experience design skills?

"I have really taken pride in my ability to add value to the business needs of the customers that I work with. During any design project, I take the time to work with end users to find their wants and needs out of the program. Then, as I create the UX design, I keep their needs at the forefront and do anything possible to exceed their expectations."

While your interviewer has shown confidence in your technical abilities to succeed at New Relic as a UX designer, this question is helping them gain insight into your ability to see the big picture in the work that you do. As you think about the unique personal values that you would bring to the role, try and paint a picture of your work tying to the end user and how you can help make it more productive, enjoyable and satisfying for them.

"As you can see from my resume, I have formal training and experience in user experience research and I know that this would benefit the work that I would be doing here at New Relic if hired for this position. I pursued this additional training in my career because of my passion for the customer journey in the programs that I design."

How do you feel cloud computing has positively impacted the software industry?

"Being in the software industry for over 20 years, I feel like the biggest impact that the cloud has had reflects directly to our customers in the software industry. In days of yore, we spent years working through software updates and releases. And now, I look to how we are continuously rolling out small scale, yet impactful, updates through the cloud and end users are able to see that impact the next day!"

While the reasons are plentiful as to how cloud computing has had a direct impact on developing and refining software for organizations, your interviewer is looking to hear which reasons you are willing to speak most passionately about. However you answer this question, try to either focus on the ease and accessibility for end users or cost savings for organizations in your answer.

"One commonly overlooked area where I feel cloud based systems have brought a major improvement is in analytics. Ten years ago, it took a lot of time and resources to pull relevant data to build analytics and visualization tools. Today, information can be automatically built to pull in the snap of a finger and that is something that I never take for granted in my work."

What publication tools do you have experience working on during your time as a technical writer?

"For document processing, I would consider myself on expert on both Microsoft Word and Adobe FrameMaker. I have received extensive training on both programs. I also would consider myself very fluent in Microsoft Visio for creating robust diagrams within my projects. A newer system that I have been learning over the past two years is Calameo. My current organization utilizes the site to share my departments online through interactive publications."

On top of the basic word processing tools, your interviewer will be looking to hear that you have familiarity with some of the various diagramming tools, online content management tools and other digital publishing tools. Be open and honest with what you are experienced with and don't hesitate to point out where you may be inexperienced, as long as you can point out that you are willing and able to learn new tools of the trade.

"Having been in the technical writing trade for almost 20 years now, I sure have seen an array of great advancements in technology that has bettered my work over time. Other than the basic processing tools, one of the unique tools that I have mastered is Sublime Text. This HTML editor is used to write the basis of our website and technical documents online and I have received a lot of training on utilizing the system. With my experience on this system, I feel like I could flawlessly learn and master other HTML editors here at New Relic."

As the onsite consultant for our clients here at New Relic, you may be privy to confidential information or data. How can we ensure that you will hold client data security in the highest confidence?

"Having worked as a consultant for a large healthcare medical record software organization, I had access to thousands of medical records with each new client that we brought aboard. While often required to sign confidentiality and HIPAA agreements with each client, my own values would never allow me to compromise the secure data of a patient. If hired for this role, I would hold the confidential data with your clients in the highest regard and wouldn't hesitate to take all measures possible to ensure that data is secure."

The consulting world at New Relic will put your in a position to have access to client databases, applications and directories that could potentially contain sensitive data. Consultants have a responsibility to their clients to maintain that privacy. Be sure that your interviewer understands that you adhere to that responsibility by talking about past experiences where you have been exposed to and kept sensitive data confidential. It is important to talk about your own personal morals and values in your answer to this question.

"Successful consulting relationships with customers are built on trust and I value and respect the trust that my customers show my by maintaining all policies on confidentiality with each customer. My current role in the banking industry allows me access to the software of many banking institutions when I am onsite with them. When working with staff at bank branches, I don't discuss any personal financial data that I have access to even with them."

If hired for our system analyst role here at New Relic, what would you say are your two greatest skills that you would add to our team?

"As I look back on my career to this point, I can really attribute much of success to my time management skills and my communication skills. As a system analyst, I work with many people on many different projects. My excellent written and verbal communication skills allow those that I work with to understand me, my needs and provide information to me in a clear and concise manner. Then, when handling multiple projects, my time management skills involve careful project tracking, setting goals and delegating tasks when needed."

While your interviewer can see from your resume and your experience that you have the technical skills to succeed in this role at New Relic, this question is allowing them to dig more into your skill set by having your talk about your other skills and qualities that you feel will make you successful. When thinking about the overall duties that you'll hold at New Relic if hired, try to touch on some of the following points: critical thinking, analysis skills, time management, problem solving skills, communication skills and troubleshooting skills.

"In my short time working as a system analyst out of college, I've had the opportunity to do a lot of self reflection based on the teams that I've been a part of. In a team based atmosphere, I find that my critical thinking skills put me in a position to lead groups in planning and development phases of projects. Then, because of my technical knowledge in software applications and networking, I have developed great troubleshooting skills that I'd be able to contribute to the team here at New Relic."

What do you know about our products and how do you think you'll be able to handle a support role surrounding them?

"One of the main things that is attracting me to a position with New Relic will be the new opportunity to work solely with cloud based software. With my current experience in supporting server and data storage issues, I am confident in my ability to support the services here based on that experience."

This question allows your interviewer to gain insight into both your interest in this position and the skills that you will be able to bring to the table. To show your interest, be sure to do as much research on New Relic as possible and get to know their products. Ensuring that you know the job description from front to back is important as well. Then, talk about how you feel that your skills will apply to working with end users that are contacting about the software.

"Upon reading the job description for technical application support, it was easy for me to see that my skills were a perfect match for the position. It sounds like you are looking for an expert that can provide support on GlobalLink applications and has exceptional experience across many different scripting languages. As you can see from my resume, I have experience using Perl and Python and I feel like these experiences would help make a smooth transition for me into this role. On top of that, my cloud based experience would translate nicely to this role here at New Relic as well."

How have you handled obstacles that you've faced during information gathering processes in your time as a technical writer?

"Because the information gathering phase is a vital step in my finished projects, I take the time to meet as many credible sources as possible. This includes design engineers, automation engineers, product designers and many other folks and the biggest hiccup that I usually come across is coordinating time with folks that have busy schedules. To help minimize the total time frame for info gathering, I am very direct in my communications to key leaders that I want to meet with to finish a project and my directness is always taken well. Like any obstacle we face in our work, I find that being upfront and direct is the best manner for handling them."

To successfully document and write about software products, information gathering from subject matter experts will be a key part of your process if hired for this role at New Relic. As you have likely experienced during your career, the information gathering process can be one of the most painstaking processes within the life of a project. For this question, your interviewer is looking to hear what obstacles you have faced in this situation in the past and how you handled those situations. This will give them insight on how you will work as part of a larger team in handling these perceived obstacles if hired for this position.

"I'd say that one of the more common obstacles that I have faced in my current role as a technical writer is a lack of expectations from the experts that I consult with through the process. To better this over time, I have created a set of general expectations that I provide to people ahead of our meetings that help them prepare information ahead of time. This approach not only helps me get more relevant information up front, but also helps speed the information process up significantly."

If you were asked to review a colleague's code that they had written, what key things would you look for?

"As an experienced software engineer, I fully expect my colleagues to reach out to me for my insight and I never hesitate to provide open and honest feedback. When asked to do this, my main focus is ensuring that the code is readable and functional. If there are lines of code that need to be removed, I don't hesitate to let my colleague know that while also giving them feedback on why I feel it is unnecessary."

For this question, your interviewer will obviously be looking to hear that you have adequate knowledge when it comes to coding processes. But most importantly, your interviewer will be looking to gauge your ability to be a team player and focus on the bigger picture when working on a project. In your answer, focus on your attention to detail and your ability to help others when needed.

"When I'm asked to do this in my current position, my main focus is on regulatory requirements that were put in place for the project and security issues. I work with a team of great engineers that are very efficient coders and these two areas are most often overlooked."

What data cleaning methods are you familiar with and comfortable using if hired for this role at New Relic?

"In my current work, I use a very methodical fashion in cleaning data for finished systems. My first step is to remove duplicate and irrelevant observations within the data. Then I scan the data to remove extra spaces, convert numbers stored as text into numbers and remove duplicate data. These steps help ensure clean and accurate data and I never overlook them. If hired for this position, what methods does the current data analyst team her at New Relic utilize?"

To improve data quality and increase overall productivity of a system, New Relic relies on their data analysts to use data cleansing methods to ensure quality data exists in their software. Be open and honest with the ways that you've helped ensure quality and accurate data in the systems that you've worked with while also showing that you have an open mind to learning and utilizing more methods if hired for this position.

"I am familiar with many methods used in the cleansing of data. The initial monitoring of errors within a system is very important to identifying where errors occur and give insight into how to fix corrupt data. I have utilized the tools within Domo software to validate data accuracy and scrub for duplicate data in my processes as well. Being very proficient in data analysis, I'm very open to learning new methods as well if hired for this position."

In a technical support role here at New Relic, we expect that you would be able to bring great customer service skills to the role. Describe your customer service philosophy in the support that you would provide.

"To me, my job duties aren't fully satisfied if an end user leaves our conversation without a smile on their face. While any technical support specialist can handle the customer aspect of the job, few have the people skills to do so pleasantly for their customers. In any interaction that I have with a customer, I talk in a calm and boosting manner. If they are upset or mad about a situation, I reflectively listen and never place any blame back on them. By taking this approach, my customer surveys in my current position have been excellent for the three years I've held that role."

While your interviewer will be able to get great insight into your technical expertise during your interviewer, this one question will allow you the opportunity to describe how you will bring solid interpersonal skills to the role. Your interview knows that customers will rely on you to provide quick and sensible support for their needs, but the expectation to do that in a pleasing manner is of utmost importance. Talk from a high level about your feelings on why providing great service is important and give an example or two of ways that you have done that in the past.

"If hired for this role here at New Relic, you'll quickly find that my mantra in working with customers is speed with a smile. To do this, I need to be resourceful in providing them with an answer or triaging them to the correct person. I need to be knowledgeable in our product base to give them answers with confidence. And last, but not least, I need to be positive in all interactions with them."

As a consultant with New Relic, your role will be vital in gather information from our customers in building new technology for them. What would be your goals in an initial consultation with a new or existing client?

"As an experienced consultant looking to break into the technology field, I will break a lot of awesome client focused skills to your team. In an initial consultation, my number one goal is to learn the business of the client and listen to what they are looking for in my products. Once their need is known, I can knowledgeably speak to the products that I work with to help them create a custom solution to fit their needs. If hired for this position, my first order of business would be to work very closely with the design and engineering staff to know the possibilities of customization. From there, my natural ability to consult with clients would take over in a win-win situation for all involved."

Software consultants are the bridge between the end users and the development teams of new software to help come up with new and creative solutions for the business. In this role with New Relic, you will be expected to live in two different worlds and this question focuses on how you will work with end users of the companies products. In an initial consultation, focus your efforts on how you will learn the business needs of the client, talk about what can potentially be offered and then how you will start the creative problem solving process with them.

"In consulting with a new client or an existing client looking for system modifications, my number one goal in a first meeting with them would be to lay the framework for how we will move forward and to set expectations moving forward. I would look to understand their business needs and talk with them about all of the solutions possible for them with us as their software provider. From there, I have the ability to set expectations on a time frame for a solution proposal and we can move forward from there. At the end of a first meeting, I want to ensure that the key decision makers are comfortable with me and the business that I represent so they don't hesitate to reach out to me with questions or for clarification on items discussed."

In your current work, what are the important steps you take in the data validation process?

"As I embark on a data validation process in my current role, my first step is to roadmap a detailed plan to keep on task. I utilize benchmarks and the expectations of key stakeholders as my guide. Once underway, I validate the database and the data formatting to ensure that data is properly screened for its overall health. Then, by finishing with sampling, tests are performed to hopefully show that the data is useful within the system."

Depending on your training and your past roles prior to interviewing at New Relic, you may be familiar with one or two of the many trains of though regarding the steps of a data validation. Whatever formal process you are familiar with, be sure to check the boxes of discussing data screening and data verification as part of your process. Your interviewer will be looking to hear that you check those boxes as they are imperative in the software field.

"The most important steps in a data validation process are determining the data to sample, scouring the existing database and validating the final data format. My first step is to use my best judgment to determine if I will validate a sample or the entire data set. This determination is based on overall size of the set and the timeframe that I have to work on the project. Then, I take the time to screen data in the existing database to calculate the number of unique ID's and records to come into the system. Last, I have to verify that the source data matches the schema within the targe"

What SDLC models are you familiar in working with?

"During my training in software engineering and in my early career, the waterfall model was the standard. In this model, each phase of the development process happens in a set order and projects using this model are easily managed. But over time, as the development projects that I have led have become more complicated and intricate, I have implemented the spiral model. This model has allowed the ability of end users to give feedback early on and often during development and helps to build a more customized product to our customers."

As a software engineer, you are very familiar with the software development life cycle. For this question, your interviewer is looking to hear what models you have worked on in the past. While there isn't necessarily a right or wrong answer to this question, try to show your flexibility to working with different SDLC models by bringing up your past experiences. Then, show you have knowledge of different models like the waterfall model or agile model. It is also a good idea to use this question as an opportunity for you to learn more about New Relic by asking your interviewer which model they work off of.

"In my current position with XYZ Company, my department utilizes the agile model in development life cycle. Since our products are so tailored to the needs of our customers, we get a working product very early on in the process and then I work hand in hand with customers to fine tune the software moving forward. It is a very effective model that has built a great reputation for our software among customers. I also have familiarity working with the iterative model and it has similar advantages to the agile model. If I were hired here at New Relic, can you expand on what models you use here in your software development life cycle?"

What do you feel is one of the top issues that is faced by data engineers today?

"Over the past couple of years, I've come to realize that one of the largest issues we face as data engineers is the large amounts of data that are needed to store and then draw information from. Here at New Relic, I can only imagine how big of an issue that is in the healthcare industry. I have a lot of experience with cloud based data storage and also server based storage."

Being in the midst of the greatest technological revolution in the history of man, data engineers face many difficult issues in the work that they perform on a daily basis. While there are many directions that you can go with this question, be sure to focus your answer on something that you can speak passionately about. If you can research a common issue in the industry that New Relic works in, you may likely score some bonus points with your interviewer.

"In my recent experiences, continuous, real-time integration is an issue that we will face each and every day moving forward. The need for fast paced information is certainly to blame for this. To stay on top of the continuous integration landscape, I am happy to hear that new and improved systems are being created to stay more real-time and up to the minute. Here at New Relic and working in the financial industry, how have you seen this need for real-time data impact your products?"

New Relic uses business intelligence tools to improve sales performance. With which BI tools are you most familiar?

"I am most experienced in the Microsoft Business Intelligence platform, as this is what we use in my current role. I have been working with it for a couple of years now, and fully understand it's capabilities and features including the analysis and integration services, reporting, and its applications for creating and working with analytical data. I would say I am an advanced user in this tool. I see that New Relic uses Microsoft BI as well, which is great."

Business intelligence (BI) tools are applications used to collect information, process it, and structure that data in a way that makes sense. Generally, BI tools are used when a company is handling a considerable amount of unstructured data from their system. An example of an organization requiring a BI tool would be a hospital needing to organize patient health records. A useful business intelligence tool will bring a company's information to life through visuals (data visualization). Some of the most popular BI tools include: - Sisense - BIRT - icCube - Domo - Clear Analytics - Gooddata - IBM Cognos Intelligence - Looker - JasperSoft - Microsoft BIExplain to the interviewer with which tools you are most familiar. If you can, rate your knowledge in each as beginner, intermediate, advanced, or expert. This rating will help the interviewer to understand better where your strengths are. If the BI tools used at New Relic are mentioned, be sure to address your experience level of those as well.

"I saw in the New Relic job posting that you use Gooddata and MicroStrategy. I am an intermediate user in each of these tools. With Gooddata, I have used it for consolidating large amounts of data from the cloud. MicroStrategy is used in my current company to ensure all of our important data is held neatly in one place, where it's easy to sort and access."

Tell me about your greatest work related accomplishment.

"The greatest accomplishment in my career was graduating University as an honors student while still working full time in a related field. I was top of my class, and working full time. This accomplishment showed me that I could dedicate myself to my career, and reach the goals that I set for myself. It felt great to accomplish so much and be recognized for my dedication."

Talking about your most significant accomplishment will give the interviewer a firm idea of where you place your values. It will also show the interviewer more about your personality, how you like to be motivated, and how to coach you in the future. It is okay to brag a little bit when answering this question. Show that you are proud of yourself and your career accomplishments!

"My greatest work-related accomplishment was the management promotion I received at Company X after just one year. I worked very hard for that promotion and was so happy when my work and dedication was rewarded. It kick-started my career."

What programming languages would you consider yourself fluent in?

"From the start of college, where software engineering grew into a passion for me, I've become very fluent in Java, JavaScript and C++. My current role has me working primarily with C++, but I pride myself on my ability and passion to learn new programming languages and would be able to do so if hired for this role with New Relic."

While this question gives your interviewer insight into the diversity of your programming language experience, they most importantly want to know that you are adaptable and able to learn on the fly if needed. Talk about the different languages that you consider yourself fluent in and, if possible, do as much research into New Relic as you can prior to your interview and try to speak to the specific languages that they work with.

"During my training to be an engineer and then in my current role since graduating, a majority of my experience falls within Python. My current role delves deeply into artificial intelligence and Python is awesome with this advanced technology. As I understand it from talking to another engineer here at New Relic, a requirement would be for me to learn Scala. Though I haven't worked directly with Scala, I believe my experience and willingness to learn would have me up and running in no time if hired for this role."

Would you say that you are a goal oriented on the job? What would I be able to do as your manager to help you achieve your goals if hired here at New Relic?

"I would definitely say that I am goal oriented on the job in wanting to contribute any way that I can to the overall benefit of the organization. In my current organization, our leadership focuses on overall sales numbers at the end of the year. To help achieve these goals, our department creates our own goals to help achieve the sales numbers needed to succeed. Last year, one of those goals was to be as creative as possible in our user experience design processes. With the launch of an exciting new app midyear, sales numbers skyrocketed and our department was instrumental in that. For me, it was important that we determined our goals as a team with the final stamp of approval from our manager. While this style of management really helped motivate me, I can thrive under any management style as long as expectations and goals for my work are clearly set."

At the heart of this question lies your interviewers desire to see what motivates you as a potential employee at New Relic. Make it clear to your interviewer that you certainly are motivated by on the job goals and do this by using an example of a time where you were motivated by and achieved a goal. Then, think deeply about the type of manager that you like to work for in terms of goal setting and helping our achieve your goals. Let your interviewer know what type of management styles you appreciate the most while being open to any style.

"For me, my day to day work is much more meaningful when I have goals to work for. In my current role, we have set timelines for our projects and this helps lay the framework for our goals. If hired for this position, my expectations of you as my manager would be to have goals clearly defined and a supportive atmosphere to be provided to work within."

In our consulting services here at New Relic, we often have to work with people who aren't very tech savvy. How would you handle a situation like this if hired for this role?

"In my days in software sales and consulting, I've found that the best approach with clients is to always discuss things in terms of their business results as opposed to the processes involved. I've found that clients aren't interested in how a software program works to pull information out of a data table. They want to know the steps they have to take to successfully pull the relevant information to them in their work and I try to focus my efforts on that. If I get the sense that a certain person has a good understanding of the software, I don't hesitate to brag a bit about the creative programs that were designed behind the scenes because they can definitely show appreciation for that."

When working onsite with clients on new software and new technologies, most front line employees working on the new system won't have the technical acumen that you possess. Because of this fact, your consulting services will have to be performed in a fashion that is easy to understand for the clients. Give your answer a personal touch by explaining your ability to work with clients on a one-on-one basis and customizing your approach with them based on their level of knowledge. From a high level, then talk about certain techniques that you've found to be useful in the past.

"Having a lot of experience doing this in my time consulting and training with external customers, there are many tools of the trade that can be implemented. I always avoid technical jargon and use wording that makes sense to a client to explain technical processes. I find that customers appreciate the use of meaningful analogies and presentations that have a lot of visuals to help understand new processes that we will be working with."

Do you have experience working with different CASE tools? If so, what do you have experience with?

"In my current role, I regularly utilize both diagramming and web development tools. The diagram tools assist our software projects by outlining the system data and components in a graphical form for us and this saves us a great amount of time while also being very reliable. The web development tools greatly help me visualize site changes that I am making because I don't have a deep background in web development. If hired for this position, I'd look forward to learning other CASE tools for prototyping, quality assurance and maintenance."

The world of software engineering has greatly benefited from advancements in computer aided software engineering tools. Because New Relic is at the forefront of the industry, your interviewer will be looking to hear which tools you have experience with. Make sure not to concern yourself with providing a correct answer here, but rather focus on your flexibility to learn new aides when needed while explaining what you have experience with.

"During my career and in my experience with CASE tools, most of my experience is in the lower CASE elements that focus on coding and testing the software after initial development. CASE tools have certainly made life as a software engineer more efficient and effective and I'd look forward to learn any new CASE tools if hired for this position here at New Relic."

New Relic Interview Questions

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1. What skills do you use to cope with the day to day stress and pressure on the job?
2. Give an example of a time that you used a universal design practice in your work as a UI or UX designer. Why was it important to do this?
3. What is one thing that really tests your patience when dealing with your coworkers?
4. In your current role, how would describe your ability to communicate and coordinate with the developers, testers and architects that you work closely with?
5. Discuss a couple of software sales techniques. Which sales technique do you think is most effective for New Relic, and why?
6. Do you have experience working with data in a cloud computing environment?
7. What do you feel are the primary features and benefits of the Java programming language?
8. What unique values can you bring to New Relic in your user experience design skills?
9. How do you feel cloud computing has positively impacted the software industry?
10. What publication tools do you have experience working on during your time as a technical writer?
11. As the onsite consultant for our clients here at New Relic, you may be privy to confidential information or data. How can we ensure that you will hold client data security in the highest confidence?
12. If hired for our system analyst role here at New Relic, what would you say are your two greatest skills that you would add to our team?
13. What do you know about our products and how do you think you'll be able to handle a support role surrounding them?
14. How have you handled obstacles that you've faced during information gathering processes in your time as a technical writer?
15. If you were asked to review a colleague's code that they had written, what key things would you look for?
16. What data cleaning methods are you familiar with and comfortable using if hired for this role at New Relic?
17. In a technical support role here at New Relic, we expect that you would be able to bring great customer service skills to the role. Describe your customer service philosophy in the support that you would provide.
18. As a consultant with New Relic, your role will be vital in gather information from our customers in building new technology for them. What would be your goals in an initial consultation with a new or existing client?
19. In your current work, what are the important steps you take in the data validation process?
20. What SDLC models are you familiar in working with?
21. What do you feel is one of the top issues that is faced by data engineers today?
22. New Relic uses business intelligence tools to improve sales performance. With which BI tools are you most familiar?
23. Tell me about your greatest work related accomplishment.
24. What programming languages would you consider yourself fluent in?
25. Would you say that you are a goal oriented on the job? What would I be able to do as your manager to help you achieve your goals if hired here at New Relic?
26. In our consulting services here at New Relic, we often have to work with people who aren't very tech savvy. How would you handle a situation like this if hired for this role?
27. Do you have experience working with different CASE tools? If so, what do you have experience with?

New Relic Interview Questions

1. What skills do you use to cope with the day to day stress and pressure on the job?

2. Give an example of a time that you used a universal design practice in your work as a UI or UX designer. Why was it important to do this?

3. What is one thing that really tests your patience when dealing with your coworkers?

4. In your current role, how would describe your ability to communicate and coordinate with the developers, testers and architects that you work closely with?

5. Discuss a couple of software sales techniques. Which sales technique do you think is most effective for New Relic, and why?

6. Do you have experience working with data in a cloud computing environment?

7. What do you feel are the primary features and benefits of the Java programming language?

8. What unique values can you bring to New Relic in your user experience design skills?

9. How do you feel cloud computing has positively impacted the software industry?

10. What publication tools do you have experience working on during your time as a technical writer?

11. As the onsite consultant for our clients here at New Relic, you may be privy to confidential information or data. How can we ensure that you will hold client data security in the highest confidence?

12. If hired for our system analyst role here at New Relic, what would you say are your two greatest skills that you would add to our team?

13. What do you know about our products and how do you think you'll be able to handle a support role surrounding them?

14. How have you handled obstacles that you've faced during information gathering processes in your time as a technical writer?

15. If you were asked to review a colleague's code that they had written, what key things would you look for?

16. What data cleaning methods are you familiar with and comfortable using if hired for this role at New Relic?

17. In a technical support role here at New Relic, we expect that you would be able to bring great customer service skills to the role. Describe your customer service philosophy in the support that you would provide.

18. As a consultant with New Relic, your role will be vital in gather information from our customers in building new technology for them. What would be your goals in an initial consultation with a new or existing client?

19. In your current work, what are the important steps you take in the data validation process?

20. What SDLC models are you familiar in working with?

21. What do you feel is one of the top issues that is faced by data engineers today?

22. New Relic uses business intelligence tools to improve sales performance. With which BI tools are you most familiar?

23. Tell me about your greatest work related accomplishment.

24. What programming languages would you consider yourself fluent in?

25. Would you say that you are a goal oriented on the job? What would I be able to do as your manager to help you achieve your goals if hired here at New Relic?

26. In our consulting services here at New Relic, we often have to work with people who aren't very tech savvy. How would you handle a situation like this if hired for this role?

27. Do you have experience working with different CASE tools? If so, what do you have experience with?