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Hermes Interview
Questions

30 Questions and Answers by
Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.

Question 1 of 30

At Hermes we like to promote from within, whenever possible. Where would you like to see your career grow over the next 3-5 years?

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Hermes Interview Questions

  1. 1.

    At Hermes we like to promote from within, whenever possible. Where would you like to see your career grow over the next 3-5 years?

      Talk to the interviewer about the ways that you would like to see your career flourish. What can Hermes S.A. offer you that you are not receiving with your current employer? Show your enthusiasm for career growth with Hermes S.A..

      Rachelle's Answer #1

      "I am currently working in a smaller organization where promotions and growth are limited. I am interested in joining Hermes S.A. as a sales representative and then plan to grow my way into a leadership role. In 3-5 years I would love to be in a dedicated leadership position such as a regional manager or customer care manager."

      Rachelle's Answer #2

      "Ideally, five years from now, I would love to see myself growing into a more prominent leadership role within your organization. My career interests align very nicely with your company's goals which helps me to see a great long-term fit here."

  2. 2.

    Do you personally own any of our product? What is your favourite product from Hermes?

      The interviewer would like to know if you are personally acquainted with any of their product. Talk to the hiring manager about any personal exposure you may have to their product. Be sure to reinforce your experience positively!

      If you have not personally owned any of the Hermes S.A. product, talk about an item you have your eye on and why you hope to own it one day.

      Rachelle's Answer #1

      "Yes, I have been lucky enough to purchase A, B, and C from Hermes S.A.! The craftsmanship is undeniable, and I feel proud to have purchased those items for myself. One can never have too much luxury in their life!"

      Rachelle's Answer #2

      "I have not personally owned any of the product from Hermes S.A.; however I have admired it for many years. Product XYZ is on my bucket list for personal purchases because the craftsmanship is undeniable."

  3. 3.

    Why do you want a career with Hermes?

      You may be taking the next step in your career or starting fresh out of college. It's important to do your research on Hermes S.A. before interviewing. You can start by browsing the 'About Us' page on their website to learn about their mission and what they are doing to give back to the community, for example. Perhaps they started their company 50 years ago, so they know what they're doing! Share a few facts you learned from your research and explain how working there will help you accomplish your goals.

      Rachelle's Answer #1

      "I am newer to my career and feel that Hermes S.A. will offer me the training that I need to kick-start my sales career. I have had my eye on your company for a year now and am confident that I will find a long-term fit here with all of the growth opportunities, training, and other methods of support that you offer."

      Rachelle's Answer #2

      "I have been passively seeking a new position for quite some time and haven't jumped on anything yet because I want to make sure it's the right fit. I feel that this job is right for me, at this point in my career, because it offers an opportunity for me to utilize my recent education in business management while giving me an opportunity to advance in luxury sales."

  4. 4.

    At Hermes we prefer to hire those dedicated to their professional growth. How do you plan to grow your career this year?

      Assure the interviewer that you are dedicated to your professional growth and that you can see yourself quickly advancing with Hermes S.A.. Give an example of how you maintain a dedication to your growth and advancement in the workplace.

      Rachelle's Answer #1

      "I am very career focused and would like to see my career grow into a management focused role. I have been reading books on leadership this year which is helping me to prepare for the responsibility when the opportunity comes my way."

      Rachelle's Answer #2

      "I agree that professional growth is significant for any person wanting to advance in their career. I plan to grow my career by fully immersing myself in training at Hermes S.A. and taking full advantage of any additional workshops and courses that come my way."

  5. 5.

    Collaboration is important to us at Hermes. How do you motivate your fellow team members?

      You don't have to be a manager or a team leader to motivate others. Offering a listening ear or providing words of encouragement can make a world of difference to your coworkers. Sometimes, just being a positive influence and showing up consistently can also make a difference.

      If you have worked in a leadership role, think of ways you helped set clear goals or helped individuals cultivate a new skill. Reflect on your experience and share some ways that you have helped encourage others to keep up the good work!

      Rachelle's Answer #1

      "I motivate my fellow team members by coming to work with an exceptional attitude every day. I won't allow anyone's bad mood to let me down. That influence alone has helped many of my coworkers get through their day on a more positive note."

      Rachelle's Answer #2

      "I believe that I motivate solely through my actions and my positive disposition. I try always to have a smile on my face and be ready for the next challenge. It's a contagious disposition!"

  6. 6.

    Tell me about a time at work when your integrity was challenged. How did you handle it?

      Have you ever faced a time, in the workplace, where you were put to the test when it came to your integrity? Perhaps a co-worker has asked you to lie, or you were tempted to be dishonest on your time sheet when the boss was away. Talk to the interviewer about a time when you overcame the temptation to be dishonest.

      Rachelle's Answer #1

      "Last year our manager went away on vacation for three weeks. Some of my co-workers wanted to falsify our time sheets to reflect overtime hours that we did not work. I disagreed and was able to convince them that it was a bad idea and certainly not worth being fired over."

      Rachelle's Answer #2

      "I once had a subordinate that would perform work after clocking out. There was a rumor later that I forced my team to work off the clock to save the company money. I did not know it was happening, and I certainly did not ask anyone to work outside of their scheduled shift. The situation was cleared up later."

  7. 7.

    What are your salary expectations?

      The best way to discuss your salary expectations is to use your current earnings as an example. Be open, and honest. Transparency is the best choice when salary based questions arise.

      Rachelle's Answer #1

      "Currently, I earn a base salary of $45,000 per year plus a potential 20% annual bonus. Last year my earnings were $52,000, and I would like to stay in the same range or slightly higher."

      Rachelle's Answer #2

      "I am currently making $100,000 per year with two bonus opportunities. I am looking for compensation that is aligned with the role and provides an opportunity for growth."

  8. 8.

    At Hermes we have had concerns with employee theft. What would you do if you caught a co-worker stealing?

      Some businesses have trouble with employee theft, and they need to make sure that they are hiring someone who is honest and trustworthy. Talk to the interviewer about the steps you would take if you caught a co-worker stealing at Hermes S.A.. Take this as an opportunity to reiterate your loyalty.

      Rachelle's Answer #1

      "I am sure that you have an internal policy for employee theft so I can assure you that I would follow the required steps to report the theft. I am a trustworthy person with a strong track record of honesty with my previous employers."

      Rachelle's Answer #2

      "If I caught an employee stealing, I would report the incident immediately. As a previous manager, I understand the value of employee honesty."

  9. 9.

    At Hermes we pride ourselves in our high end products. Walk me through your experience in selling high end products.

      Hermes S.A. products are in the multi-thousand dollar price tag arena. Assure the interviewer that you are able, and comfortable, in selling products with a more significant price tag. Use examples from your work history and talk about a massive sale or large sales target from the past.

      Rachelle's Answer #1

      "I started my career in luxury sales with company ABC and, after spending two years there, I moved on to company XYZ which was an even higher price tag. With ABC, my average sale was $2500, and with XYZ, it was $6500. I am accustomed to sales quotas of $1M plus and would have no issue asking for the sale when it comes to a $10,000 luxury handbag or fine couture item."

      Rachelle's Answer #2

      "I have a total of 5 years' experience in luxury sales. This experience has included designer labels, diamonds, and cars. I am most comfortable working in a luxury setting and would fit in very well here at Hermes S.A.."

  10. 10.

    In your opinion, what is the biggest difference when it comes to selling low end and high end products?

      Assure the interviewer that you understand the approach required to sell Hermes S.A. products successfully. Compare the sales of lower end products to luxury products and discuss what you feel is the most significant difference when it comes to closing the deal.

      Rachelle's Answer #1

      "In my opinion, the most significant difference in selling high-end products is that you must have incredible product knowledge. You need to show value and display why your product is superior, and also why the luxury is worth the price tag. With Hermes S.A., the brand story is exceptional and the fact that you have been around for so many years is incredible."

      Rachelle's Answer #2

      "The sales system needs to be more precise, and the sales process may be slower when it comes to selling high-end products. One must give exceptional service, no matter what the price range is of the sale; however."

  11. 11.

    Do you have any formal sales training or certifications?

      Talk to the interviewer about any sales training you have attended, either independently or through a previous employer. Be sure to highlight any of your biggest 'take-away's' from these courses. If you do not have any formal sales training be sure to express your willingness to attend any training encouraged by Hermes S.A..

      Rachelle's Answer #1

      "I do not have any formal sales training - simply, on-the-job training in all of my current positions. I would be very interested in expanding my sales knowledge. Are there specific sales training programs that you recommend I take?"

      Rachelle's Answer #2

      "I have attended a variety of sales courses through Dale Carnegie and Sandler Sales. My biggest takeaway from these courses were the lessons on building my business through referrals."

  12. 12.

    What is the most expensive product or service you have ever sold?

      The interviewer wants to see that you are capable and experienced when it comes to selling high-end goods. Talk about your best sale, biggest win, or a significant career highlight that excites you. Now is the time to brag about yourself a little bit!

      Rachelle's Answer #1

      "I have sold luxury products for many years, but I would say that the most expensive was a vehicle worth nearly $400K when working at the Aston Martin dealership. That was an incredible day for me!"

      Rachelle's Answer #2

      "The most expensive product I have ever sold was a $40,000 engagement ring. It was so exhilarating to close a sale that big and it made me thirsty for more big career wins like that!"

  13. 13.

    At Hermes we always seek to hire top performers. Tell me about your past 3 years' sales targets and results.

      Walk the interviewer through your sales targets and results, being sure to highlight your top achievements. If you have fallen short of your expected targets, you need to own up to that and discuss the situation. Honesty is always the best policy. If you have documentation to back up your sales, bring that with you.

      Rachelle's Answer #1

      "My past three years' sales targets have been $700K, $850K and $1.2M consecutively. Year 1, I met my target at $720K, Year 2 I exceeded by 21% and this past year I was shy just $60K. I attribute this to a substantial return that I ended up having to take due to a manufacturer's defect. Also, the economy has been a bit lighter than we expected this year, and luxury goods did take a bit of a hit."

      Rachelle's Answer #2

      "I have exceeded my sales targets for the last five years, in fact! I attribute my success to the great client follow up process that I have, as well as my high customer referral rating. In my current role, my annual target is $500,000. The last 3 years I have sold $520,000, $589,000 and $610,000. I have seen consistent growth and this year am aiming to reach $670,000."

  14. 14.

    At Hermes we always take our appearance and professionalism seriously. How do you feel about adhering to a code of ethics including rules surrounding your workplace wardrobe?

      Talk to the interviewer about any previous positions where you have been asked to follow a code of ethics, and had to adhere to a particular dress code. Keep your answer positive and assure the interviewer that you are willing to support their specific codes of conduct.

      Rachelle's Answer #1

      "I have adhered to a dress code the past three years. I like it because it takes the guesswork out of my day but also because it gives the organization a professional and clean look. I am happy to adhere to any code of ethics put forth by Hermes S.A.."

      Rachelle's Answer #2

      "I would love to see your code of ethics and workplace wardrobe documents before fully agreeing; however, I am in full understanding of the importance when it comes to presenting a united front in the workplace as well as appropriate dress."

  15. 15.

    We have peak seasons in the fine retailer industry such as Christmas and Valentines Day. Are you able to work overtime, weekends, and evenings during those times?

      Assure the interviewer that you can provide flexibility in your schedule when it comes to the needs of the company. If you have any restrictions on your calendar, this is an excellent time to address them. If you do have limitations, be sure to offer a feasible workaround!

      Rachelle's Answer #1

      "I am more than willing to be a flexible employee for Hermes S.A.. Currently, I do not have many restrictions on my availability, except for Tuesday evenings. If that is a concern, I can always try to work around that engagement."

      Rachelle's Answer #2

      "At this point, my schedule is wide open, and I welcome the idea of overtime work!"

  16. 16.

    Working for a fine retailer is often much like owning your own business. How have you shown initiative in building your business, or client base, in the past?

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  17. 17.

    At Hermes we are looking for team members who will treat every customer like they are the most important customer in the world. Tell me about your customer service skills and how you will uphold this value, if hired.

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  18. 18.

    At Hermes we keep a close eye on product performance and sales. Are you accustomed to positions where you are responsible for a particular sales target each week?

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  19. 19.

    Tell me something about yourself that I wouldn't know from reading your resume.

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  20. 20.

    How do you think we can be more innovative at Hermes?

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  21. 21.

    When have you had to adapt to change?

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  22. 22.

    What would you do if a client asked you about a product or service and you were unsure of the answer?

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  23. 23.

    Do you feel performance should be rewarded over experience?

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  24. 24.

    At Hermes, we like to reward our best employees. How do you feel about performance incentives?

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  25. 25.

    Tell me about your experience in training and coaching others.

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  26. 26.

    Would you consider yourself a creative person?

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  27. 27.

    At Hermes we like to keep our employees motivated on the job. What causes you to feel dissatisfied in your job?

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  28. 28.

    What kind of people do you enjoy working with?

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  29. 29.

    I have worked with Hermes for 12 years now. What questions do you have for me?

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  30. 30.

    Are you applying for any other jobs?

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