I have worked with Louis Vuitton for 12 years now. What questions do you have for me?

"Thank you for asking. I do have a few questions. What is top of mind when it comes to filling this role? Also, what types of career growth opportunities would follow this position? And lastly, do you have internal candidates also interviewing for this position?"

It's always a great idea to have questions ready for the interviewer. Review the Louis Vuitton website and other online resources to ensure your questions are not mundane or redundant. The last thing an interviewer wants to hear is a list of items you could have found the answers to from merely watching a video on their company site! Actively listen during the interview and ask any follow-up questions you might have based on what the interviewer has said. Consider asking follow-up questions about the interviewer, the company, the position itself, and when you can expect feedback from the interview.Here are some sample questions: - When would you like to have this position filled - How long has this role been vacant - Is this a replacement search or a newly created role - What is your favorite part about working here - What is the company's primary goal for this position in the next 12 months - Is there anything from my background and experience t can clarify for you - What do you see as the most significant change in the luxury industry over the past three years

"12 years at the same company is impressive! What would you say has contributed to your success at Louis Vuitton? What does the onboarding and training process look like?"

"What is your approach for developing and motivating talent?Where do you think are the opportunities for Louis Vuitton?"

What kind of people do you enjoy working with?

"I best enjoy working with individuals who are driven, positive, energetic and take accountability for their work. I can work with a large variety of individuals; however, these are the ideal traits I would like to see in future colleagues."

At Louis Vuitton, you will work alongside other employees and likely be customer-facing, so it's essential to have experience working with a diverse group of people to be successful. Describe the customer demographics you have experience working with and who you connect with most easily. Take this opportunity to discuss your experience working in this environment and refrain from speaking negatively about customers and coworkers.

"I have a lot of experience working with a variety of age groups. I find that my approach varies whether they are a younger adult or an older adult, but I get along fine with all people. I'm an extrovert, so I have no trouble breaking the ice in a conversation, and I work to build relationships with coworkers and customers."

"People are passionate to work for the brand and are real ambassador. Open, honesty and positivity in the team."

At Louis Vuitton, we like to keep our employees motivated on the job. What causes you to feel dissatisfied in your job?

"I can feel dissatisfaction on the job when I am not feeling heard or when the team members do not respect each other. I work best in more harmonious situations with little drama or gossip."

Everyone will have triggers that cause them to feel dissatisfaction on the job. Talk to the interviewer about any factors that may deflate or discourage you in the workplace. Help Louis Vuitton to understand how they can motivate you!

"I do not like to dwell on the negative, so I would much prefer to discuss what makes me feel most motivated on the job! I am motivated by surroundings where I feel listened to, valued, and respected. A positive mindset and environment are important to me."

"I can feel dissatisfaction with the job when there is a lot of gossip and negativity. I feel motivated when the results are celebrated from my team."

Tell me about a time your integrity was challenged at work. How did you handle it?

"Last year, our manager went away on vacation for three weeks. Some of my coworkers wanted to falsify our time sheets to reflect overtime hours we did not work. I disagreed and convinced them it was a bad idea and not worth being fired over. I also reported this to my stand-in manager immediately."

These questions are designed for the interviewer to discover more about your character. It's not uncommon for ethical dilemmas to occur in the workplace. Think carefully about your answer, as it will leave a strong impression of your character. Demonstrate your ability to follow a company policy and your commitment to your organization's honesty, integrity, and loyalty. Show examples of how you've "done the right thing," even when it may have cost you personally or professionally.

"I once had a subordinate who would perform work after clocking out. There was a rumor later that I forced my team to work off the clock to save the company money. I did not know it was happening and did not ask anyone to work outside their scheduled shift. I immediately addressed the situation with the employee."

At Louis Vuitton we have had concerns with employee theft. What would you do if you caught a coworker stealing?

"I am sure you have an internal policy for employee theft, and I assure you that I would follow the required steps to report the theft. I am trustworthy and have a strong track record of honesty with my previous employers. I would never tolerate theft of any kind."

Being a company that produces luxury products, employee theft is a genuine concern for Louis Vuitton, so they want to hire someone honest and trustworthy. Talk to the interviewer about the steps you would take if you caught a coworker stealing from the company. Take this as an opportunity to reiterate your integrity and loyalty.

"If I caught an employee stealing, I would report the incident immediately. As a previous manager, I understand the value of employee honesty and the detriment of theft."

At Louis Vuitton, we always take our appearance and professionalism seriously. How do you feel about adhering to a code of ethics including rules surrounding your workplace wardrobe?

"I have adhered to a dress code for the past three years. I like it because it takes the guesswork out of my day and gives the organization a professional and clean look. I am happy to adhere to any code of ethics put forth by Louis Vuitton."

Talk to the interviewer about any previous positions where you have been asked to follow a code of ethics and adhere to a particular dress code. Keep your answer positive and assure the interviewer that you are willing to support their specific codes of conduct.

"I would love to see your code of ethics and workplace wardrobe documents before fully agreeing; however, I understand the importance of appropriate dress and presenting a united front in the workplace."

"I learned long ago that you are not only selling your products, but you are selling yourself, your competence, and creating confidence in a client or potential client. Wearing a uniform makes my mornings easy. I love fashion and styling so much that I have a special ability to create many options for a look, and you can rest assured that my coworkers and I will set a cohesive style."

When have you had to adapt to change?

"In my current role, there is a lot of turnover regarding our management team. I have had to adapt to three new managers in the past four years. It is not the ideal situation, but I maintain a positive attitude anytime we have someone new join, and I always volunteer to spend time with them to share more about our team and help them onboard in any way I can. I try to keep an open mind, as with every new leader, often also comes new vision and direction that I must be able to adapt to for the betterment and success of our team."

This question gauges how you respond to and manage change. Adaptability is critical in any organization, so consider all your past work environments when answering this question. Use this time to demonstrate that you are flexible and can maintain a positive attitude throughout the change process. Talk to the interviewer about a time you had to adjust to changes on the job and how you handled the situation.

"Last year, our company was sold to a competitor, and many of our policies and procedures changed, along with some senior management. I was patient with the process and kept an open mind during the process. I tried to be a pillar of positivity and support for my coworkers as we navigated the changes together."

Here at Louis Vuitton, we describe ourselves as "visionary crafters." How would you bring creativity to the team?

"I am extremely artistic and love to use my skills in everyday tasks. For example, in my previous role, my manager often created handouts and PowerPoint presentations with plain white backgrounds and no images. She allowed me to use my graphic design gifts to reformat and make her handouts visually appealing and engaging for the audience. Our team complimented many of my projects, and I could tell the engagement levels were higher in our team training calls."

Creativity and innovativeness are critical skills to possess to be successful at Louis Vuitton. A person with these skills can come up with new ways to solve problems, be more efficient, create new product designs and increase sales. Think about the end-to-end process when answering. Explain the problem, how you came up with ideas for the solution, and the result. Include details like whether you worked alone or collaborated with others. Provide insight into what fuels your creativity and give examples of how you've used those ideas to improve the workplace.

"I am a process follower; however, if I feel there is a more efficient way to do something, I'm not afraid to speak up and share my thoughts with leaders for the betterment of the team. I pride myself on acknowledging a problem, and then instead of complaining or dumping the problem on someone else, I voice the concern and bring proposed solutions. I am a problem solver by nature and love to be a part of the process improvements in the workplace. I use my own opinions and feedback from others when coming up with new ways to solve problems."

Collaboration is important to us at Louis Vuitton. How do you motivate your fellow team members?

"I motivate my team members by coming to work with a positive attitude every day. I encourage others and celebrate their wins and accomplishments. I often check in with my coworkers to see if anyone needs a hand or could use some time to brainstorm or collaborate on projects."

You don't have to be a manager or a team leader to motivate others. Offering a listening ear or providing words of encouragement can make a world of difference to your coworkers. Sometimes, being a positive influence and showing up consistently can also make a difference. If you have worked in a leadership role, think of ways you set clear goals or helped individuals cultivate a new skill. Reflect on your experience and share how you have encouraged others to keep up the good work!

"I pride myself on being a team player and a mentor. I am always willing to help onboard or train new employees and be their guide as they settle in. I keep an encouraging and positive attitude and try to pick others up when they are down."

"By always leading by example. Having a positive attitude and enthusiasm. I smile a lot and always creates good energy. I motivate my team members by creating a sense of belonging by initiating small team projects to improve team engagement."

"I try always to have a smile on my face and be ready for the next challenge. I motivate my team members by creating a sense of belonging by initiating small team projects to improve team engagement."

At Louis Vuitton, we are looking for team members who will treat every customer like they are the most important customer in the world. Tell me about your customer service skills and how you will uphold this value if hired.

"I am consistently the most recognized sales professional in my current organization when it comes to positive customer feedback. I have strong follow-up skills and always ensure my customers have my undivided attention. I look forward to bringing my strong customer service skills to Louis Vuitton."

Customer service is a top priority for Louis Vuitton, so be sure to display to the interviewer that you are confident in your customer service skills. If you have an example of a time when you went over and above the call of duty, this is a great time to discuss that.

"I understand how valuable our customers are and go above and beyond to ensure they are satisfied. I strive to build relationships with my customers to keep them coming back. I greet them by name if they are in the store and try to remember details about their personal lives so I can ask how their families are if it's been a while since I've seen them. I build trust and try to deliver white glove service to them every time I see them, whether they purchase something or not. If they have questions, I answer them. If they purchase something, I thank them and always see them off with a smile."

How do you think we can be more innovative at Louis Vuitton?

"I know from my research that Louis Vuitton puts a lot of effort into gaining momentum from millennial customers. This demographic is highly technical and constantly in touch via social media outlets. I would consider creating more content geared to how LV orients their new employees and possibly making job opportunities more visible."

The interviewer isn't asking you to try to reinvent the wheel on the spot! You can share an idea for an upcoming trend or talk about a new way they can give back to communities in need. This question is a way for Louis Vuitton to test your knowledge of their organization. Pick a topic like investing in the community and workplace diversity or developing a phone app. Consider their values so you can share an idea they would find exciting and relevant.

"It's difficult to provide feedback on innovation without having worked here, although there is always room for improvement in any organization. I find your branding very clean and energetic. One suggestion I would make would be to advertise your job opportunities on more than just your website. Today's job seekers spend so much time on social media that a hashtag-driven recruitment campaign could be very effective."

In your opinion, what is the biggest difference between selling low-end and high-end products?

"In my opinion, the most significant difference in selling high-end products is that you must have incredible product knowledge. You need to show value and display why your product is superior and why the luxury is worth the price tag. With Louis Vuitton, the brand story is romantic, and the fact that LV has been around since 1854 is an incredible selling feature."

Louis Vuitton sells luxury items and has a specific audience of customers, so it's likely a little more difficult to sell certain items at higher price points to just any customer that walks in. Assure the interviewer that you understand the approach required to sell Louis Vuitton products successfully. Compare the sales of lower-end products to luxury products and discuss what you feel is the most significant difference when closing the deal.

"The sales system needs to be more precise, and the sales process may be slower when selling high-end products. However, a salesperson must give exceptional service, no matter the price range of the sale."

"In my opinion, the most significant difference in selling high-end products is that you must have incredible product knowledge. You need to show value and display why your product is superior, and also why the luxury is worth the price tag. With Louis Vuitton, the brand story is romantic, and the fact that LV has been around since 1854 is an incredible selling feature."

Working for a fine retailer is often much like owning your own business. How have you shown initiative in building your business or client base in the past?

"In my current role, I have built a strong portfolio of clients, who I call whenever new products come in. It's the basis of my business, and my clients provide me with a firm referral basis as well. I went from a client base of zero to over 150 repeat buyers who come specifically to the store to see me when they want to check out a new collection or refresh their wardrobe."

Many fine retailers require their sales staff to build a portfolio of clients and create repeat business, resulting in substantial commission opportunities. Share with the interviewer how you develop your 'business' and consistently meet your targets. If you have a strong portfolio of clients that follow you from one position to another, share that as well. This client base is especially important in a luxury retail environment like Louis Vuitton.

"I am a true entrepreneur at heart and have been a small business owner. It was an e-commerce store related to beauty and lifestyle products. I enjoyed the opportunity to work on a start-up and learn about social media marketing. I successfully sold my half of the company to my business partner last year."

What experience do you have mentoring a new team member?

"In my previous role, I was the most senior floor salesperson, so when we had a new employee join, my manager asked if I would be willing to let her shadow me. I tried to put myself in her shoes and think about what she would need to learn first at a foundational level. I spent the first few days with her, letting her observe what I did and how to operate some of our equipment, like the cash register and computer. I made sure she was comfortable, and when she was ready, I had her start taking over while I observed and was there for support and any questions she had. It felt good to be there for someone new and help them get acclimated to our organization."

You don't have to be in a leadership role to mentor or help train a new employee, so this question may come up in any position. The interviewer wants to get a feel for what experience you have the training and mentoring others and if you have an interest in or passion for it. Think about how you may have helped onboard or guide a new employee in a past role and if you don't have experience in the workplace, think about anytime you may have mentored someone in a volunteer setting. How were you selected to train or mentor someone, and what did you enjoy about it?

"I don't have any formal mentoring or training experience in the workplace; however, I did serve in a mentor capacity for two years at a local nonprofit. I mentored at-risk youth by spending time with them weekly and getting to know them, helping them with homework, learning new life skills like balancing a checkbook or using a debit card, etc. I love being able to teach people new skills and feel like I have strong communications skills that make me effective in a mentor role."

At Louis Vuitton, we always seek to hire top performers. Tell me about your past three years' sales targets and results.

"My past three years' sales targets have been $700K, $850K, and $1.2M consecutively. In year 1, I met my target of $720K, in Year 2, I exceeded it by 21%, and this past year I was shy by just $60K. I attribute this to a substantial return that I had to take due to a manufacturer's defect. Also, the economy has been a bit lighter than we expected this year, and luxury goods took a bit of a hit."

Walk the interviewer through your sales targets and results, highlighting your top achievements. If you have fallen short of your expected targets, you need to own up to that and discuss the situation. Honesty is always the best policy. If you have documentation to back up your sales, bring that with you.

"I have exceeded my sales targets for the last five years! I attribute my success to my great client follow-up process and high customer referral rating. In my current role, my annual target is $500,000. In the last three years, I have sold $520,000, $589,000, and $610,000. I have seen consistent growth, and this year am aiming to reach $670,000."

"I can only speak to my most recent three years of retail work. During my last job, the company was rebranding and moving locations. My individual sales goals at the beginning of the holiday season began at $75,000 and gradually increased each month until my personal monthly sales goal for the month was $95,000. We were required to meet our sales goals each month or risk a write-up, so I most certainly made sure I went above and beyond for my own goal, as well as helping others reach theirs."

"I am a project manager and working with developers exclusively since 2019. Last year only, I have sold or helped sold over 100 properties during COVID."

What is the most expensive product or service you have ever sold?

"I have sold luxury products for many years, but I would say that the most expensive was a vehicle worth nearly $400K when working at the Aston Martin dealership. That was an incredible day for me!"

Louis Vuitton products can range in cost from hundreds of dollars to several thousands of dollars per item. The interviewer wants to see that you are capable of and experienced in selling high-end goods. Talk about your best sale, biggest win, or a significant career highlight that excites you. Now is the time to brag about yourself!

"The most expensive product I have ever sold was a $40,000 engagement ring. It was so exhilarating to close such a big sale, and it motivated me to achieve more big career wins like that!"

At Louis Vuitton, we pride ourselves on our high-end products. Walk me through your experience in selling high-end products.

"I started my career in luxury sales with company ABC, and after spending two years there, I moved on to company XYZ, which was an even higher price tag. With ABC, my average sale was $2500, and with XYZ, it was $6500. I am accustomed to sales quotas of $1M plus and would have no issue asking for the sale when it comes to a $10,000 luxury handbag or fine couture item."

Louis Vuitton products are in the multi-thousand dollar price tag arena. Assure the interviewer that you are able and comfortable selling products with a more significant price tag. Use examples from your work history and talk about a massive sale or large sales target from the past.

"I have a total of five years of experience in luxury sales. This experience has included designer labels, diamonds, and cars. I am most comfortable working in a luxury setting and would fit in very well here at Louis Vuitton."

At Louis Vuitton, we like to promote from within whenever possible. Where would you like to see your career grow over the next three to five years?

"I work in a smaller organization where promotions and growth are limited. I am interested in joining Louis Vuitton as a sales representative and would like to eventually move into a leadership role. In three to five years, I would love to be in a dedicated leadership position such as a regional manager or customer care manager."

The interviewer wants to understand your ambitions and desired trajectory better. Respond with the ways you would like to see your career flourish. If you aren't interested in growing into a management role, you may want to grow and expand other skill sets or continue your education. Think about what Louis Vuitton can offer you that your current employer is not. Show your enthusiasm for career growth with Louis Vuitton.

"In the next three to five years, I would like to be in a more senior sales role. In the short term, I am looking to expand my skills and obtain certifications related to sales that I can use to build referrals and boost my performance. I would also like to partner with a mentor in the industry."

"I would love to get to know my role as a client advisor, learning everything I possibly can along the way. I hope in 3-5 years I still will be working in my role with Louis Vuitton, only to be much more educated about my role from the day I started. I would love for the staff to be able to ask me a question that I already know the answers to."

"I hope I will have owned and perfected the skills of a client advisor with the outcome of many high-end clients that love my advice and expertise. I also want to be even more ambitious by managing more colleagues to pass on to them what I learned and to help them grow professionally and personally. This would be an honored goal to achieve."

Why do you want a career with Louis Vuitton?

"I am newer to my career and feel that Louis Vuitton will offer me the training I need to kick-start my sales career. I have had my eye on your company for a year now and am confident that I will find a long-term fit here with all of the growth opportunities, training, and other methods of support that you offer. In addition to all of this, I felt a connection to your level of social responsibility and your commitment to building diverse teams."

Research Louis Vuitton so you know their mission and values and can speak to why you're interested in joining the team. Consider positive employee reviews that you may have read, your love of fashion and luxury products, and why you feel you align with their culture and values when considering your response. Think about what excites you about the company and share that with the interviewer.

"I have been passively seeking a new position for quite some time and haven't jumped on anything yet because I want to make sure it's the right fit. I'm passionate about fashion, so I have been trying to find a role that allows me to explore that passion more while also aligning with my education. I feel that this job is right for me at this point in my career because it offers an opportunity to utilize my recent education in business management while allowing me to advance in luxury sales."

"I have always been fascinated by the brand as a young girl. And I'm now impressed by the collaboration you do with Unicef, it's a great way to give back. I want a career at LV because I know I am the right candidate for this position. I have a strong operational background and lots of retail and hospitality background. Since LV is also focussing on brining technology in the products and I'm coming from a technology background I think I'm a great fit for the company as well."

At Louis Vuitton, we prefer to hire employees dedicated to their professional growth. How do you plan to grow your career this year?

"I am very career-focused and would like to see my career grow into a management-focused role. I have been reading books on leadership this year, which is helping me prepare for the responsibility when the opportunity comes my way. On your website, you mention that, at Louis Vuitton, there is no typical career path but rather endless possibilities that all lead to success. That phrase stood out to me in a significant way."

Assure the interviewer that you are dedicated to your professional growth and can see yourself quickly advancing with Louis Vuitton. Give an example of how you maintain a dedication to your growth and advancement in the workplace.

"I agree that professional growth is significant for any person wanting to advance in their career. I plan to grow my career by fully immersing myself in training at Louis Vuitton and taking full advantage of any additional workshops and courses that come my way."

"I am very focussed on career development which I have also done at my previous jobs. I find building relationships with team members, management teams, corporate offices very important. Asking for feedback is a great way to grow in my career and maybe ask for career opportunities where I can for a short period of time work in a different area of the company to gain more knowledge."

What would you do if a customer asked you about a product or service and you were unsure of the answer?

"If I had a client ask me about something that I didn't know enough about, I would find the answer for them before giving a potentially false answer. I am okay with admitting when I don't know something, and I love to learn new things. Of course, I would find the answer quickly by asking the appropriate person or finding it within the company's internal resources."

Louis Vuitton has a wide range of products, so you will likely run into a situation where you're unsure how to answer a customer. Demonstrate to the interviewer that you can acknowledge when you don't know something instead of making it up on the fly and commit to finding that answer and following up with the customer timely. Give an example of how you self-help and track down information or how you've found the appropriate person to ask. Telling a customer, "I don't know," or "that's not my department," is never appropriate, and the interviewer wants to learn more about your problem-solving approach.

"I plan to know everything possible about your products, so I hope this would not happen to me very often! Should it happen, I would utilize the resources available or ask a manager for assistance."

"Thank you for bringing this up. I would definitely check with all my possible resources on how to give a proper answer and if I can't get the right information myself, I will get back to my colleagues who have more insight and expertise on the matter than I do."

How would you handle an upset customer?

"I would stop what I was doing and give the customer my full attention. I try to de-escalate first by listening without interrupting. I remain calm, and as long as I do not feel that my safety is threatened, I try to resolve the matter by speaking to them with kindness and compassion; I apologize for the problem and assure them I will assist them with resolving it. If a situation continues to escalate or is a problem I cannot fix, I immediately page my manager for assistance."

The interviewer wants to know your experience with angry customers and what processes you follow if the situation occurs. Employees in customer service must remain professional and calm under stress. Take this opportunity to demonstrate how you de-escalate and give specific examples when possible.

"I once had a customer come into my store yelling about how she had just purchased an item the day before, and the leather ripped already. I remained calm and kept my tone pleasant and positive. I apologized for the problem and the inconvenience of having to come back to the store and asked her for her receipt. She did not have it and continued to be upset about the quality of the item and her wasted time having to come back. I again apologized and offered to look the information up in our system for her. I was able to locate her receipt, and we replaced her item. My manager also approved a discount on another item in the store for her trouble. I was able to de-escalate the situation by being helpful and understanding and not getting emotional in response to her anger."

What do you enjoy most about working in retail?

"I am passionate about fashion and love to help others find that perfect piece of jewelry or handbag that fits them! The holidays are my favorite time of year because I love to help shoppers pick out gifts for loved ones. I enjoy the investigative part of getting to know someone's style or color preferences to help them find the exact item we have to fit their style or personality. I also love how excited customers get when I help them find what they are looking for."

Share with the interviewer what makes you passionate about working in the retail industry and, more specifically, luxury retail. Consider what excites you and motivates you to come to work every day. Be specific when responding. Consider mentioning a skill that you excel at that you get to use daily or your passion for helping others. Be honest and genuine when answering.

"I am not someone who enjoys working from home. I enjoy interacting with the public and diverse groups of people each day. I love being a light in someone's day and just going the extra mile to smile and have a positive impact on someone. I know what it's like to shop somewhere and be ignored or made to feel unwelcome, so I try to deliver a customer service experience that one will not forget."

Describe your ideal manager.

"My ideal manager genuinely cares about their employees and their success. I once had a manager who, in our one-on-ones, always started by asking how my family was, and that meant a lot. She would also ask what was going well and what wasn't and took a true interest in wanting to help me succeed. I also value a manager with good communication skills. I appreciate when updates and changes are communicated, and my manager follows up when they say they will."

The interviewer is trying to understand your preferred management style. In some cases, the person interviewing you could be your potential manager, so this question will determine if you would align well with them. Be sure you research Louis Vuitton's culture and if possible, research the background and education of the person you're interviewing with. Consider past employers and the best leader you had. What traits or habits made them enjoyable to work with? In your response, explain some of the qualities you're looking for in a leader, but also demonstrate that you're flexible and work under different management styles.

"I prefer a manager who gives me the training, tools, and resources to be successful and then trusts me to do the job. I appreciate being given autonomy while also knowing I have the support of my manager and team if needed. I also value a manager who keeps lines of communication open, and I feel comfortable approaching if I have a concern or need assistance."

This role requires 10% travel. Are you able to meet this expectation?

"I am willing to travel occasionally and understand the importance of meeting face to face to maintain relationships or to train with the team. I'm flexible during the week; however, weekends would be more of a constraint. Can you share how frequently weekends would be required?"

The job description should list if travel is required for the position and, if so, what percentage of time it would be necessary. Don't be afraid to ask follow-up questions here so that you fully understand what is required. Consider asking if the travel is weekly, monthly, or quarterly. Also, consider asking if the travel required is within 30-60 miles or out of state. Knowing all the details will allow you to answer more honestly. Think about whether or not you would be able to travel and if you would need advanced notice each time. If you have limitations that restrict your ability, be upfront about it. If you have some flexibility speak openly about the circumstances.

"At my previous company, I was required to travel two days a month, and it was no problem. For overnight travel, I would ask to have as much notice as possible so I can arrange my personal affairs."

What are three qualities you feel all people working in customer service should possess?

"I would say the three most critical qualities in customer service are communication, empathy, and persuasion. They all work hand in hand. For example, suppose you have a new customer. In that case, you must be able to be a brand ambassador through communication by letting them know more about who you are and the products you offer, and you must be able to persuade them as to why they need the product or why it's a fit for them. Lastly, empathy comes into play because you have to understand their perspective and why they feel the way they do about the product or spending the money."

The interviewer is trying to learn more about what skills you deem most valuable in the retail environment and ensure they align with the skillsets they are looking for at Louis Vuitton. When answering, include a mix of soft skills, technical skills, and personality traits that would make someone successful in customer service. Consider skills that you have that have made you successful in your role! Consider the following: communication, empathy, friendliness, compassion, honesty, positivity, being outgoing, persuasive, tenacious, etc.

"I feel that listening skills, patience, and empathy are vital to success in customer service. You must listen to the customer to understand their wants and needs better and have the patience to build the relationship. Empathy goes along with the other two skills because you must understand their feelings and how that impacts their responses."

Are you actively interviewing with other companies?

"I am currently in a contract position that ends in two weeks, so I have been actively searching and interviewing; however, I have not accepted any offers."

Be honest about your status and let the interviewer know if you are passively or actively looking. If you are interviewing with other companies, explain where you are in the interview process. That gives the interviewer a better idea of how seriously you're pursuing other opportunities, how soon you're looking to make a move, and how quickly they need to make a decision. If you are interviewing elsewhere, but Louis Vuitton is your preferred employer, don't be afraid to share that insight.

"I'm looking to make a move in the next four to six weeks and have been actively searching. However, I have applied to only a handful of companies. I'm very intentional in my current search as I look for a luxury retail company to join that also aligns with my values. Louis Vuitton is my preferred employer, and I'm very interested in this opportunity."

What is your favorite part about working in fashion?

"I have loved fashion since I was little. I've always been obsessed with the latest celebrity trends and styles and would sketch my own designs in my free time. My favorite part of working in fashion is seeing the seasonal designs come out, especially in the spring!"

In addition to your experience, the interviewer wants to learn more on a personal level about why you like working in fashion and how you discovered this passion. Describe what drew you to luxury retail and what keeps you motivated to continue doing so.

"I love seeing all the customers' different styles and helping them find matching pieces of jewelry or handbags that fit that style and their personality. I love how excited customers get when they come to the store to pick out that luxury item they have been waiting for."

Would you consider yourself a creative person?

"I do consider myself to be a creative individual. One example of this would be the telephone sales scripts I crafted for our inside sales team. They were lively and effective, and sales increased by 23% in the first 90 days of implementation."

Talk to the interviewer about any interest or experience you have in creativity and how you implemented that strength in the workplace. Even if you do not consider yourself to be a 'creative person,' there is a substantial chance that you have made creative-minded decisions in your career.

"I consider myself an outside-of-the-box thinker and am always looking for new ways to solve problems. I'm always the first to volunteer for new pilot projects and have helped develop many new training visuals for new hires."

Tell me something about yourself that I wouldn't know from reading your resume.

"I am an avid marathon runner and have traveled to 10 countries in the last eight years to compete in several races. I am a competitive individual and enjoy keeping fit."

The interviewer would like to get to know you apart from what is on your resume. You are not obligated to discuss personal matters such as your kids or relationship status. Stick with a couple of fun facts to show the interviewer that you are a real person, too. Your answer should be unique so that you are a memorable candidate! Focus on unique non-work related skills or hobbies. For example, you might share that you enjoy beatboxing or making origami swans. Be prepared for the interviewer to stop you and ask you to perform your skill on the spot when possible! (This will make you unforgettable!)

"I love to travel, read, and conduct research. I am a recent grad from Columbia University and have spent the past 12 months traveling the world. It was the best experience I could have given myself; I learned so much from seeing how the rest of the world lives. I returned to the US last month and have been actively looking for work for the past few weeks. I am looking forward to getting into the routine of a career again."

We have peak seasons in the fine retailer industry, such as Christmas and Valentine's Day. Are you able to work overtime, weekends, and evenings during those times?

"I am more than willing to be a flexible employee for Louis Vuitton. Currently, I do not have many restrictions on my availability, except for Tuesday evenings. If that is a concern, I can always try to work around that engagement."

Assure the interviewer that you can provide flexibility in your schedule for the needs of the company. If you have any restrictions on your calendar, this is an excellent time to address them. If you do have limitations, be sure to offer a feasible workaround!

"I love the holiday season and helping customers pick out gifts for their loved ones. I can commit to those hours as long as I have a week's advanced notice of the schedule requirements."

"I am open I can work any hour and any day. I know in retail that is the busiest time."

Do you personally own any of our products? What is your favorite product from Louis Vuitton?

"Yes, I have been lucky enough to purchase a couple of handbags from Louis Vuitton. I have the Signature Tote and recently purchased the Flower Hobo. The craftsmanship is undeniable, and I feel proud to have purchased those items for myself. One can never have too much luxury in their life!"

The interviewer would like to know if you are personally acquainted with any of Louis Vuitton's products. Talk to the hiring manager about any personal exposure you may have to their product or any products like handbags or jewelry that you may own. Be sure to reinforce your experience positively! If you have not personally owned any of the Louis Vuitton products, talk about an item you have your eye on and why you hope to own it one day.

"I have not personally owned any of the products from Louis Vuitton; however, I have admired it for many years. The Petite Malle is on my bucket list for personal purchases. The craftsmanship of LV handbags is undeniable."

"The eternal love for Capucine is just indescribable. The craftsmanship in combination with the avant-garde touch makes you always feel like a luxury princess. So yes, I hope in the future I can purchase the Alma bag."

Tell me about your experience in training and coaching others.

"In my last position, I trained new hires on using our CRM system. It was a very cool experience because it showed me that I love to teach and train. I am good at explaining how things work. It required a lot of patience but helped me recognize my leadership potential."

The interviewer would like to see that you can lead and train others, even if you are not in an official leadership role. Discuss a time you took on coaching responsibilities. If you do not have experience coaching in the workplace, you can discuss any coaching experience you may have when it comes to extracurricular such as sports teams or volunteer work.

"I haven't had the opportunity to coach or train anyone in the workplace formally, but I am interested in learning how to be an effective leader. I am eager to learn how to motivate others."

"I don't have much experience in the training field but a few years ago being a purser gave me the opportunity to supervise my colleagues and manage them. They always said I'm a person who likes to give people the freedom to understand and develop and at the same time make sure the rules, norms, and brands of the company are well understood and followed upon."

The holiday season can be a stressful time for employees. How do you manage stress among your team?

"I make sure that the schedule is correct and that we have an appropriate number of employees working each day. If we're shorthanded, I'm not afraid to jump in and support the team. I make sure everyone understands their responsibilities and encourage them to speak up if they feel stressed or overwhelmed. During shifts, I make sure everyone takes their breaks and eats their meals. If someone feels stressed in a certain area, I work to see if we can swap a team member out, perhaps from working the sales floor to the cash register for a little bit."

Working in a fast-paced customer-facing industry can be very stressful, and the holidays add to the chaos! The interviewer will use this question to gauge how you led your team through adversity and if you can keep them calm in stressful situations and environments. Demonstrate ways that you are proactive in managing stress among your team.

"I regularly check workloads and assignments to ensure team members aren't overwhelmed or burdened. I meet with each team member weekly in a one-on-one setting to look for signs of stress, burnout, or negativity and address them immediately. I ask them what's going well and what's not and make adjustments based on that feedback. I also try to lead with empathy and patience, knowing there are times when someone is ill or has a family situation. I try to have a backup schedule if someone calls out so we have full coverage, thus reducing the burden on the other team members.

At Louis Vuitton, we like to reward our best employees. How do you feel about performance incentives?

"I feel that performance incentives are a great idea. They keep employees motivated to do a great job and ensure they are on top of their KPIs. The majority of people are very enthused about being rewarded for their successes. I know I am!"

Performance incentives can be very motivating, and Louis Vuitton knows it! Talk to the interviewer about your feelings on performance incentives. Remember, most employees who do not love performance incentives usually have a history of underperforming!

"I think performance incentives are important for driving people to get results. They give me some skin in the game and get my team engaged in making an impact towards the results."

"Definitely pro. I strongly believe that it keeps you on your toes to always deliver top-notch service and perform at your best and especially with that extra motivation you can easily go the extra mile for your guests."

Do you feel performance should be rewarded over experience?

"I feel that employees should be paid and rewarded based on their performance. A new employee would be greatly motivated through being rewarded for performance, and I believe this model encourages healthy competition with tenured employees."

The interviewer would like to discover more about how you feel employees should be rewarded. Discuss whether you think seniority and loyalty should be recognized or if you feel there should be performance-based incentives. Give specific examples where possible.

"I feel performance and experience should be equally rewarded and weighted."

What were the results of your last performance review?

"My previous employer conducted 360 feedbacks, so I was rated by my supervisor, peers, and clients. In my last appraisal, I received a rating of 'exceeds expectations,' so I'm proud of that. I was recognized for my communication skills, willingness to be a team player and mentor others, my ability to increase sales, and consistency in exceeding other KPIs."

Louis Vuitton wants to hire top talent, and this question provides the interview with some insight from your most recent performance feedback. Think about your last formal appraisal; if your company did not conduct them, think about conversations you may have had informally with your manager or supervisor. Describe what strengths were highlighted and what significant accomplishments or milestones were mentioned. Think about how you can tie those areas of strength and achievement to the role you're applying for.

"In my last role, our performance reviews were based on a five-star rating system, and I received a four-star rating. I completed several projects in the last quarter that resulted in a revenue increase for my team, and I achieved a 100% retention rate while adding one headcount to my team."

At Louis Vuitton, we keep a close eye on product performance and sales. Are you accustomed to being responsible for a particular sales target each week?

"I am accustomed to having my personal KPIs and performance closely monitored. I am open to coaching and motivation to keep my performance at its highest level. Currently, I am measured on my daily, weekly, and monthly performance. It keeps me accountable, and I enjoy the challenge. For the past three years, I have been in the top 10 for sales earnings, company-wide. I plan to continue that success here at Louis Vuitton."

Talk to the interviewer about how your performance was measured in the past. Discuss how frequently you received feedback (daily, weekly, monthly, quarterly, etc.) and who delivered that feedback. Highlight some of your sales goals from the past and discuss how you met or exceeded those goals.

"In my current position, I am not responsible for a specific sales target. However, I keep an eye on my sales because I like how it motivates me."

"I am accustomed to being closely monitored when it comes to my personal KPIs and performance. I am open to coaching and motivation to keep my performance at its highest level. Currently, I am measured on my monthly performance and I enjoy the challenge."

What are your salary expectations?

"Given my ten years in sales plus my formal education in marketing, I want to land between $85,000-$90,000 base with an additional commission package. However, 401k and employee discounts are also important to me and aspects I would consider when looking at comp packages."

Provide the company with a target range you would like your salary to fall within, given your experience and the position you are applying for. By providing a range, you are demonstrating flexibility while also voicing what you feel your value is worth. If other benefits like employee discounts, work-life balance, health benefits, mental health services, retirement saving options, etc., are important to you, also share that you would consider those when considering a compensation package.

"Base salary is important to me; however, I'm looking for a better work-life balance and opportunities for growth. I would like to be in the $60-$65,000 range, but I'm open to negotiating based on the total rewards package and opportunities for growth and development."

"This would be 3000 euro per month."

Do you have any formal sales training or certifications?

"I do not have any formal sales training, only on-the-job training in all of my current positions. I would be very interested in expanding my sales knowledge. Are there specific sales training programs you recommend I take or that your team offers?"

Review the job description thoroughly to understand the requirements. Talk to the interviewer about any sales training you have attended, either independently or through a previous employer, that relates directly or indirectly to the requirements. Highlight any of your biggest 'takeaways' from these courses. If you do not have formal sales training, express your willingness to attend any training encouraged by Louis Vuitton.

"I have attended several sales courses through Dale Carnegie and Sandler Sales. My biggest takeaway from these courses was the lessons on building my business through referrals."

"Yes, I have sales training certifications in Salvatore Ferragamo, About products knowledge, ladies shoes, men shoes, ladies small leather goods, ladies handbags and about customer service."

Louis Vuitton Interview Questions

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1. I have worked with Louis Vuitton for 12 years now. What questions do you have for me?
2. What kind of people do you enjoy working with?
3. At Louis Vuitton, we like to keep our employees motivated on the job. What causes you to feel dissatisfied in your job?
4. Tell me about a time your integrity was challenged at work. How did you handle it?
5. At Louis Vuitton we have had concerns with employee theft. What would you do if you caught a coworker stealing?
6. At Louis Vuitton, we always take our appearance and professionalism seriously. How do you feel about adhering to a code of ethics including rules surrounding your workplace wardrobe?
7. When have you had to adapt to change?
8. Here at Louis Vuitton, we describe ourselves as "visionary crafters." How would you bring creativity to the team?
9. Collaboration is important to us at Louis Vuitton. How do you motivate your fellow team members?
10. At Louis Vuitton, we are looking for team members who will treat every customer like they are the most important customer in the world. Tell me about your customer service skills and how you will uphold this value if hired.
11. How do you think we can be more innovative at Louis Vuitton?
12. In your opinion, what is the biggest difference between selling low-end and high-end products?
13. Working for a fine retailer is often much like owning your own business. How have you shown initiative in building your business or client base in the past?
14. What experience do you have mentoring a new team member?
15. At Louis Vuitton, we always seek to hire top performers. Tell me about your past three years' sales targets and results.
16. What is the most expensive product or service you have ever sold?
17. At Louis Vuitton, we pride ourselves on our high-end products. Walk me through your experience in selling high-end products.
18. At Louis Vuitton, we like to promote from within whenever possible. Where would you like to see your career grow over the next three to five years?
19. Why do you want a career with Louis Vuitton?
20. At Louis Vuitton, we prefer to hire employees dedicated to their professional growth. How do you plan to grow your career this year?
21. What would you do if a customer asked you about a product or service and you were unsure of the answer?
22. How would you handle an upset customer?
23. What do you enjoy most about working in retail?
24. Describe your ideal manager.
25. This role requires 10% travel. Are you able to meet this expectation?
26. What are three qualities you feel all people working in customer service should possess?
27. Are you actively interviewing with other companies?
28. What is your favorite part about working in fashion?
29. Would you consider yourself a creative person?
30. Tell me something about yourself that I wouldn't know from reading your resume.
31. We have peak seasons in the fine retailer industry, such as Christmas and Valentine's Day. Are you able to work overtime, weekends, and evenings during those times?
32. Do you personally own any of our products? What is your favorite product from Louis Vuitton?
33. Tell me about your experience in training and coaching others.
34. The holiday season can be a stressful time for employees. How do you manage stress among your team?
35. At Louis Vuitton, we like to reward our best employees. How do you feel about performance incentives?
36. Do you feel performance should be rewarded over experience?
37. What were the results of your last performance review?
38. At Louis Vuitton, we keep a close eye on product performance and sales. Are you accustomed to being responsible for a particular sales target each week?
39. What are your salary expectations?
40. Do you have any formal sales training or certifications?

Louis Vuitton Interview Questions

1. I have worked with Louis Vuitton for 12 years now. What questions do you have for me?

2. What kind of people do you enjoy working with?

3. At Louis Vuitton, we like to keep our employees motivated on the job. What causes you to feel dissatisfied in your job?

4. Tell me about a time your integrity was challenged at work. How did you handle it?

5. At Louis Vuitton we have had concerns with employee theft. What would you do if you caught a coworker stealing?

6. At Louis Vuitton, we always take our appearance and professionalism seriously. How do you feel about adhering to a code of ethics including rules surrounding your workplace wardrobe?

7. When have you had to adapt to change?

8. Here at Louis Vuitton, we describe ourselves as "visionary crafters." How would you bring creativity to the team?

9. Collaboration is important to us at Louis Vuitton. How do you motivate your fellow team members?

10. At Louis Vuitton, we are looking for team members who will treat every customer like they are the most important customer in the world. Tell me about your customer service skills and how you will uphold this value if hired.

11. How do you think we can be more innovative at Louis Vuitton?

12. In your opinion, what is the biggest difference between selling low-end and high-end products?

13. Working for a fine retailer is often much like owning your own business. How have you shown initiative in building your business or client base in the past?

14. What experience do you have mentoring a new team member?

15. At Louis Vuitton, we always seek to hire top performers. Tell me about your past three years' sales targets and results.

16. What is the most expensive product or service you have ever sold?

17. At Louis Vuitton, we pride ourselves on our high-end products. Walk me through your experience in selling high-end products.

18. At Louis Vuitton, we like to promote from within whenever possible. Where would you like to see your career grow over the next three to five years?

19. Why do you want a career with Louis Vuitton?

20. At Louis Vuitton, we prefer to hire employees dedicated to their professional growth. How do you plan to grow your career this year?

21. What would you do if a customer asked you about a product or service and you were unsure of the answer?

22. How would you handle an upset customer?

23. What do you enjoy most about working in retail?

24. Describe your ideal manager.

25. This role requires 10% travel. Are you able to meet this expectation?

26. What are three qualities you feel all people working in customer service should possess?

27. Are you actively interviewing with other companies?

28. What is your favorite part about working in fashion?

29. Would you consider yourself a creative person?

30. Tell me something about yourself that I wouldn't know from reading your resume.

31. We have peak seasons in the fine retailer industry, such as Christmas and Valentine's Day. Are you able to work overtime, weekends, and evenings during those times?

32. Do you personally own any of our products? What is your favorite product from Louis Vuitton?

33. Tell me about your experience in training and coaching others.

34. The holiday season can be a stressful time for employees. How do you manage stress among your team?

35. At Louis Vuitton, we like to reward our best employees. How do you feel about performance incentives?

36. Do you feel performance should be rewarded over experience?

37. What were the results of your last performance review?

38. At Louis Vuitton, we keep a close eye on product performance and sales. Are you accustomed to being responsible for a particular sales target each week?

39. What are your salary expectations?

40. Do you have any formal sales training or certifications?