Lidl Mock Interview
Practice 30 Lidl interview questions covering customer service, efficiency, and retail operations.
Question 2 of 30
Lidl puts customer service first. How do you ensure that you always put the customers' needs first?
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Example Answer
Community Answers
Jordan Henry is a technical and creative writer with experience in career development and resume/cover letter building.
At Lidl, customer satisfaction is our highest priority, and everything out our business is designed with customers in mind: from our efficient layouts to our cost-reducing strategies, we're changing the way the world shops for groceries. Talk to the interviewer about your own customer service strategy.
Jordan Henry is a technical and creative writer with experience in career development and resume/cover letter building.
"I know that many grocery shoppers don't want to be hassled when they're running their errands, so I usually greet customers with a friendly 'hello' but then give them space unless they have a question. If a customer interrupts me with a question when I'm in the middle of a task, like stocking shelves or cleaning up, I always stop what I'm doing and make sure they can find what they're looking for before returning to my task."
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Anonymous Answer
I am friendly with customers and greet them so they can feel comfortable approaching me if they need to. A happy customer is one that will return and recommend, so I make sure I listen to their needs and help as much as I can before returning to any other tasks.
Rachelle's Feedback
It sounds like you know exactly what it takes to put a customer first! If you have any customer service training, be sure to mention this as well :)
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