QUESTION 2 OF 30

Lidl puts customer service first. How do you ensure that you always put the customers' needs first?

At Lidl, customer satisfaction is our highest priority, and everything out our business is designed with customers in mind: from our efficient layouts to our cost-reducing strategies, we're changing the way the world shops for groceries. Talk to the interviewer about your own customer service strategy.

"I know that many grocery shoppers don't want to be hassled when they're running their errands, so I usually greet customers with a friendly 'hello' but then give them space unless they have a question. If a customer interrupts me with a question when I'm in the middle of a task, like stocking shelves or cleaning up, I always stop what I'm doing and make sure they can find what they're looking for before returning to my task."

Community answers are written by other candidates practicing this set. Reading how others frame the same question is one of the fastest ways to sharpen your own.

Anonymous Answer

I am friendly with customers and greet them so they can feel comfortable approaching me if they need to. A happy customer is one that will return and recommend, so I make sure I listen to their needs and help as much as I can before returning to any other tasks.

Rachelle's Feedback

It sounds like you know exactly what it takes to put a customer first! If you have any customer service training, be sure to mention this as well :)

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Lidl Mock Interview

Lidl puts customer service first. How do you ensure that you always put the customers' needs first?

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