How do you communicate inclusively?

Why the Interviewer Asks This Question
What You Need to Know
Answer Example

Communication is integral to the smooth operations of every business. Therefore, your interviewer is curious how skilled a communicator you are, and whether you would be able to adapt to their specific brand of communication. There are many communication skills a professional must master, from active listening, empathy, situational non-defensive communication, explaining complicated topics in simple terms, negotiation and mediation skills, and the ability to adapt one's communication style to others. So learn what you can about Heineken's approach to communication, including what they brand as "Inclusive Communication."

Heineken has 9 inclusive practices: "Make it safe for others. Be transparent. Find common ground with others. Communicate inclusively. Seek multiple points of view. Give and receive feedback. Develop self awareness. Shape and deliver with the team." Heineken's approach to inclusive communication is guided by the principle of communicating consistently and listening with empathy. "Through fully transparent conversations with all of its people, Heineken's different, if not slightly disruptive approach, to engaging everyone in the conversation and being part of the solution."

"I would say by including everyone in the communication, and giving everyone a voice. Everyone should feel heard, listened to, validated, and understood. Give everyone the opportunity for empathy and constructive feedback. Help develop them and help them have a voice. I think it is as simple as that."

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How to Answer: How do you communicate inclusively?

Advice and answer examples written specifically for a Heineken job interview.

13. How do you communicate inclusively?

Why the Interviewer Asks This Question

Communication is integral to the smooth operations of every business. Therefore, your interviewer is curious how skilled a communicator you are, and whether you would be able to adapt to their specific brand of communication. There are many communication skills a professional must master, from active listening, empathy, situational non-defensive communication, explaining complicated topics in simple terms, negotiation and mediation skills, and the ability to adapt one's communication style to others. So learn what you can about Heineken's approach to communication, including what they brand as "Inclusive Communication."

Written by Samantha Brown on November 28th, 2023

What You Need to Know

Heineken has 9 inclusive practices: "Make it safe for others. Be transparent. Find common ground with others. Communicate inclusively. Seek multiple points of view. Give and receive feedback. Develop self awareness. Shape and deliver with the team." Heineken's approach to inclusive communication is guided by the principle of communicating consistently and listening with empathy. "Through fully transparent conversations with all of its people, Heineken's different, if not slightly disruptive approach, to engaging everyone in the conversation and being part of the solution."

Written by Kevin Downey on October 28th, 2023

Answer Example

"I would say by including everyone in the communication, and giving everyone a voice. Everyone should feel heard, listened to, validated, and understood. Give everyone the opportunity for empathy and constructive feedback. Help develop them and help them have a voice. I think it is as simple as that."

Written by Kevin Downey on October 29th, 2023

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