Tell me about a time you had a communication breakdown at work.

"I pride myself on my communication skills, and in my previous role, the health and safety of our employees was reliant on healthy communication. We transported dangerous goods, and we were all required to take specific workshops on communication, both verbally and for written documentation and correspondence. That is always the focus, how everyone can work together as one team, with the welfare of the team as a whole in mind. So anytime things weren't clear, or the message sent wasn't the message received, I would just focus on how to adapt my communication to the other person. Writing it out or using visuals worked better for one person and analogies for another. For example, not long ago, I was working with someone who was dyslexic, and I had to verbally give them directions over the phone for a very urgent delivery to a very important client. Classically they might mix up right and left. So I got onto Google Maps and looked for landmarks. I then described each landmark for each turn, and got them there in record time."

There is a great deal of advice in Heineken's code of business conduct for effectively communicating with your colleagues. Ultimately, you want to convey that you are a strong collaborator and team player and that you build and maintain strong professional relationships. So read up on their approach, and determine how it aligns with your own. Ultimately, you want to demonstrate, with sincerity, how you are already one of them. For example, Heineken recommends, "If in doubt, have open and honest conversations and discuss your dilemmas with your colleagues. We encourage people to have honest conversations within their team, as issues are often best resolved straight away among colleagues."