HCSC Insurance Services Company Mock Interview
Prepare for 30 HCSC interview questions covering Blue Cross Blue Shield operations, member services, and healthcare regulations.
Question 14 of 30
HCSC Insurance Services Company, seeks to hire those with strong problem solving skills. When were you able to successfully resolve a problem in the workplace?
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
Problem-solving and dispute resolution are critical skills to possess. Display to the interviewer that you are capable of problem-solving within the workplace. Talk about a time when you were creative, proactive, and displayed the leadership qualities required to resolve a workplace issue.
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"In my most recent position we had a consistent problem with employees showing up late for their shifts or calling in sick at the very last moment. Rather than the typical documenting and reprimanding style that management usually takes, I decided to track the results of an accountability reward system. For 180 days, my employees were rewarded for coming to work 10 minutes early. Also, for every month with zero sick days, a bonus was added. In the end, we awarded those with perfect attendance a 600 bonus. The bonus' cost us less money, in the end than the cost of lowered productivity due to absent employees. The program was a success, and upper management chose to keep it implemented for another six months. We will re-assess in December, but it seems to be working very well."
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Recently we had developed an issue with clinical staff not completing documentation prior to the patient procedures. I had to conduct an analysis on a 100% documentation check on clinical staff for 3 months and identify trends and who were continuously neglecting to complete their work on time. After I was able to extract the data and recognize the trend, I knew I had to approach this staff member and discuss the severity of how this impacts clinical workflow and overall patient care and how vital documentation is to continue patient care. The staff member became very defensive and I knew I had to deescalate the situation.. perhaps this staff member was having an issue with the system or unaware of the consequences. So I sat down and told the staff member that I understand your frustration and I am here to help you. What can I do to ensure that you will get this done on your end? This helped a lot. and we were able to move forward and complete documentation on time.
Amanda's Feedback
Excellent! This is a powerful example of your ability to solve a significant workplace problem that impacted your workflows as well as patient care and documentation. You've also made sure to share the positive outcome, highlighting your ability to persevere, provide constructive feedback, and successfully resolve the issue.
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