HCSC Insurance Services Company Mock Interview
Prepare for 30 HCSC interview questions covering Blue Cross Blue Shield operations, member services, and healthcare regulations.
Question 15 of 30
We want to hire people who can grow within our company. When have you stretched yourself in your current role and done more than what was expected of you?
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
The interview wants to know that you are scalable within the organization and can grow to a higher level role in the future. Discuss a time when you solved a problem before your manager knew it existed or when you anticipated a need within the business.
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"I noticed that our department was utilizing Excel spreadsheets for complex reports. The process was very manual and took about 1 hour out of everybody's day. I noticed we had a new database tool after a recent software upgrade, so I research it, tested it, and then brought the idea to my manager as an alternative. She loved the idea and has now asked me to train the whole team on how to use it"
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"I'm really excited to grow within the organization. I noticed that our team was tracking customer conversations slightly differently making reporting very difficult. I developed a key so that everybody knew exactly how to code and created consistency amongst the team. The data in the reports was much better and more accurate after that".
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A time that I have done more than what was expected of me was, I have a hard time saying no, especially when I see fellow colleagues who are in need of help and support to complete work tasks. During the peak of covid-19 when it began in 2020 a lot of members had been out of work. I reached out to operations and the other HIM departments and I offered to take on more tasks. There was beginning to be a backlog and I did not want fellow colleagues to come back and feel overwhelmed from recovering from being sick. I organized my workload, completed my tasks first, and then took on the tasks of two other members. I organized my time and split up the tasks - in the end, I did enough to support the workflow of the department and the impact was minimal of staff not being able to be onsight.
Amanda's Feedback
You've shared a powerful example that many in healthcare should be able to relate to. It showcases your ability to think ahead, anticipate team or department needs, and take proactive action to mitigate the negative impact of staff shortages. You can add to this answer by also talking about how this positively impacted patients. Did it ensure they received records or treatment within set guidelines even when resources were strained?
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