HCSC Insurance Services Company Mock Interview
Prepare for 30 HCSC interview questions covering Blue Cross Blue Shield operations, member services, and healthcare regulations.
Question 6 of 30
At HCSC Insurance Services Company, we've invested in the latest technology to create efficient work flows. Tell me how you've gone about learning new technology in the past?
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
In health care, technology is changing rapidly. You need to demonstrate expertise in electronic systems and embrace learning new technology.
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"I am currently use a proprietary CRM that our company develop. This is where I track all of my conversations with customers. I also use all of the Microsoft Office tools and especially love OneNote. The has eliminated my need to have post-it notes and I'm better able to keep track of everything. When I stated this role, it took me about 1 week to learn the system and then I was fully up and running."
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"In my internships, I used a lot of Office 365 tools, especially Power Point and Excel. I have put together at least 20 presentations this year alone! Learning new technology comes easy to me because I grew up with it and can watch YouTube videos if I don't understand something right away."
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Learning new technology I really do enjoy a hands-on approach. I have used many different types of EHR systems along with, excel, PowerPoint, and Microsoft office tools. And being able to navigate through those pretty easily. I was a part of the implementation of EPIC. Moving from Allscripts to epic and as well as training staff. I feel I am able to catch on quickly to the new applications system because I know the end goal is that using these tools is what will support my role in getting the tasks and jobs done.
Amanda's Feedback
You're right. A hands-on approach is often a good way to learn something new! I also appreciate that you've used this question to illustrate the breadth of your experience with EHR and other technology, which shows the interviewer that you are an early adopter and advocate for new technology because it helps you work smarter or more efficiently.
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