HCSC Insurance Services Company Mock Interview
Prepare for 30 HCSC interview questions covering Blue Cross Blue Shield operations, member services, and healthcare regulations.
Question 12 of 30
Many of our jobs at HCSC Insurance Services Company require us to do projects when there is down time. Can you give an example of a project you led start to finish?
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
The interviewer would like to know if you are capable of taking on more work, outside your normal job responsibilities and can flex higher level skills. The project doesn't need to be huge in scope, but make sure to highlight what you did, as opposed to using the words WE.
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"I always have a list of projects to work on and I really enjoy them. I had the opportunity to lead a project designed at creating a peer feedback review process. My manager discovered errors in some of the work from our team. I had the idea to create a double-check where a peer reviewed the work. It did take more time, but was very help in reducing errors. We were able to reduce errors by 90%. My manager was really pleased and team was happy and proud of the work being done."
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
Since I'm a new grad, I haven't led any projects at work yet, but when I was a college student, I completed a project for a local health care system where I did an audit of all of their credentialed providers. My goal was to see if there were any parts of the process I could automate so that the manual checks could be faster. I was able to set up a feed with the state licensing board which eliminated the need for somebody to manually check their license. It was a great project and I know I added value to them, even as a college student!"
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A project I lead from start to finish was while doing my full-time job- I took out the time to work operations at a vaccination hub. I was able to coordinate and schedule volunteers who would be coming in for that day. Get them signed up and assign roles for them as well. From the start to the end by recognizing the workflow we also improved on how staff could work at the hub and save time as well, increasing more patients coming in I received so many compliments on the flow and patients were so happy they were in and out and saved lots of time. And this was our main goal, working together, providing vaccines to the public, and saving time. After this- I would also go back to my office and continue my normal task duties.
Amanda's Feedback
Well done! This example illustrates your willingness to help others as well as your ability to analyze and logically organize staff and workflows to achieve a goal that improves community health and resilience. If possible, give it a bit more impact by talking about how many more people you were able to vaccinate each day or week thanks to your expertise and efficiency.
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