How would you handle a classroom based user training session where users were at all different ends of the learning and knowledge spectrum of the program?

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Used as a question to help gauge how would handle a particular classroom based training type of situation, this is an all too real situation that could occur if hired for this position at Fast Enterprises. When rolling out new or updated software to customers, end users can be very experienced and need little training or they can be very new to a system and need extensive training. When paired in a room together, it is best to stick to a set training plan to ensure that everyone receives the same curriculum. Give some ideas of how you think this situation is best handled.

"If confronted with this situation, I think the best way to handle it would be to have an open conversation about everyone's comfortability with the system after a quick introduction. From there, I would look to pair the novice users with the experienced users during the training. This would allow the novice users to learn from me as the trainer and from the more experienced user in watching them work through training modules."

"Having been in this situation before a few times when training large groups, I stick with my focused training plan but also give extra time for question and answer periods during the training. When beginners ask questions, I encourage their more experienced peers to help answer questions to build trust among the group once my time as the trainer has come to an end and I am no longer onsite. Many have commended me for this approach within their business."

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"I would first gauge the classroom with a show of hands to know who is confident in their knowledge and those who are not. I would ensure I teach the same curriculum to all students and then pair the novices with the experienced. This way I can prepare them as a team when I am no longer on-site and also use the experienced students' progress as a clearer example while training each pair of students."

Stephanie's Feedback

This is a solid response, but you may wish to adjust your response slightly to also include how you'd translate this training into a 100 percent virtual setting.

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Anonymous Answer

"My approach to this situation will be to have an open conversation with the class about their level of comfort with the system. I would then divide the class into groups of 2 or 3, with each group having one experienced person. In this way, the novice users can learn and clear their doubts from the more experienced user. I would ask them to fill a survey/feedback form, to see if this worked for them in the future."

Stephanie's Feedback

This is a great start (and creative thinking for how to best deliver your instruction)! I suggest developing this response a bit more by adding another sentence or two about how you'd determine if your instruction had been successful (a follow-up survey or feedback form, perhaps)?

How to Answer: How would you handle a classroom based user training session where users were at all different ends of the learning and knowledge spectrum of the program?

Advice and answer examples written specifically for a Fast Enterprises job interview.

3. How would you handle a classroom based user training session where users were at all different ends of the learning and knowledge spectrum of the program?

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Written by Ryan Brunner on December 4th, 2019

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Written by Ryan Brunner on December 4th, 2019

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Stephanie's Feedback

This is a solid response, but you may wish to adjust your response slightly to also include how you'd translate this training into a 100 percent virtual setting.

Show More Answers

Anonymous Answer

Stephanie's Feedback

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