How would you handle a classroom based user training session where users were at all different ends of the learning and knowledge spectrum of the program?
Used as a question to help gauge how would handle a particular classroom based training type of situation, this is an all too real situation that could occur if hired for this position at Fast Enterprises. When rolling out new or updated software to customers, end users can be very experienced and need little training or they can be very new to a system and need extensive training. When paired in a room together, it is best to stick to a set training plan to ensure that everyone receives the same curriculum. Give some ideas of how you think this situation is best handled.
"If confronted with this situation, I think the best way to handle it would be to have an open conversation about everyone's comfortability with the system after a quick introduction. From there, I would look to pair the novice users with the experienced users during the training. This would allow the novice users to learn from me as the trainer and from the more experienced user in watching them work through training modules."
Community answers are written by other candidates practicing this set. Reading how others frame the same question is one of the fastest ways to sharpen your own.
Anonymous Answer
I would first gauge the classroom with a show of hands to know who is confident in their knowledge and those who are not. I would ensure I teach the same curriculum to all students and then pair the novices with the experienced. This way I can prepare them as a team when I am no longer on-site and also use the experienced students' progress as a clearer example while training each pair of students.
Stephanie's Feedback
This is a solid response, but you may wish to adjust your response slightly to also include how you'd translate this training into a 100 percent virtual setting.
