How to Answer: When faced with confrontation and aggression, how do you handle it?
Advice and answer examples written specifically for a Department of Juvenile Justice job interview.
3. When faced with confrontation and aggression, how do you handle it?
Why the Interviewer Asks This Question
The interviewer needs to know if you respond defensively to situational conflict, versus approaching such situations diplomatically, working swiftly towards a communal end goal. They want to know whether you'll be part of the problem or part of the solution.
Written by Kevin Downey on April 20th, 2022
How to Answer
Explain the steps you took to work through the example you provide. Taking a thoughtful approach through actively listening is a good place to start. Detail the situation leading up to the conflict. Show that you took the initiative and stayed calm to resolve the situation. Include the steps you took to de-escalate. Explain how it was resolved. Do your best to exhibit your soft skills and your adeptness at non-defensive communication.
Written by Kevin Downey on April 20th, 2022
Answer Example
"I never get embroiled in it. I immediately distance myself from those situations psychologically. I remain calm, but maintain my focus on maintaining safety for myself and anyone else involved in the situation."
Written by Kevin Downey on April 20th, 2022