Costco Mock Interview
Practice 40 Costco interview questions covering membership values, teamwork, and customer service excellence.
Question 19 of 40
If you found a twenty-dollar bill in the parking lot, what would you do?
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Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
You would turn the money in at the member service desk or to a store manager! The interviewer needs to hear that you are honest and ethical. In this situation, the best thing to do is turn the money in, which is what the interviewer expects to hear from you. When the person who lost that twenty-dollar bill comes looking for it, and it is returned to them, you've retained their loyalty.
As James Sinegal, Costco's founder, puts it, "Our code of ethics became a very simple thing and that's the way it stayed. We think we have four things we have to do. We have to obey the law, take care of our customers, take care of our employees, and respect our suppliers. Pretty much in that order."
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"I could never keep money that was not mine. Perhaps the person who dropped the money may desperately need that 20 today, and turning it in would give them a better chance of finding the money."
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Anonymous Answer
Turn it into the Customer Service Desk.
Alexandra's Feedback
Great answer!
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