QUESTION 18 OF 40

How do you define good member service?

Tell the interviewer that excellent member service is having a positive attitude and doing what it takes to ensure the customer comes back to your store. You might share that you think excellent customer service means having a smile on your face, saying please & thank you, and providing a great experience for the member.

"To me, great member service means that my customers are happier when they leave than when they initially arrived. I want every Costco member to feel like they received their money's worth from their membership commitment. This contentment should come from excellent service and variety in new products."

Unlock all 40 Costco questions

Prepare for Costco's culture-focused questions that test member-first thinking.

Get Started

Previous Question Next Question

Costco Mock Interview

How do you define good member service?

Unlock all 40 Costco questions

40 Costco Interview Questions & Answers