Costco Mock Interview
Practice 40 Costco interview questions covering membership values, teamwork, and customer service excellence.
Question 18 of 40
How do you define good member service?
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
Tell the interviewer that excellent member service is having a positive attitude and doing what it takes to ensure the customer comes back to your store. You might share that you think excellent customer service means having a smile on your face, saying please & thank you, and providing a great experience for the member.
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"To me, great member service means that my customers are happier when they leave than when they initially arrived. I want every Costco member to feel like they received their money's worth from their membership commitment. This contentment should come from excellent service and variety in new products."
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