How well do you handle customer complaints?
Addressing customer complaints is an essential part of customer service, and the interviewer wants to hear that you are okay talking through a customer's complaint. Tell the interviewer that you do not mind addressing customer complaints, and you recognize that most customers have good intentions when coming forth with an issue.
Tell the interviewer that you take time to listen to everything the customer has to say first to ensure you truly understand what they are upset about. Next, share that you make eye contact with the customer and sincerely apologize to them. Finally, be sure to mention that you offer to correct any mistakes that were made or take the appropriate action to rectify the situation.
"I would rate myself as an 8/10 when it comes to my customer complaint management skills. I have worked in a retail environment for a few years where these complaints are inevitable; however, I am also interested in learning the Costco way when it comes to handling customer complaints."
Community answers are written by other candidates practicing this set. Reading how others frame the same question is one of the fastest ways to sharpen your own.
Anonymous Answer
Start by listening and remain calm. Come up with a resolution that makes the customer happy, but does not allow them to take advantage.
Alexandra's Feedback
Great answer! This shows the action you take and the reason that you take the action.
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