BayCare Health Systems Mock Interview
Practice 31 BayCare Health Systems interview questions covering patient care, teamwork, and healthcare values.
Question 28 of 31
What do the words customer service mean to you in your job?
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Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.
In the healthcare industry, the dfienition of a customer can vary from job to job, but the focus of providing great service to customers is universal no matter your job. For your answer to this question, define who your customers are in the role that you play and talk about how you go about providing great service to them. Through great communication skills and acting on your word, you provide these services on a regular basis and this question is your chance to showcase that for your interviewer.
Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.
"As a CRNA, I have to provide great service to both my patients and the anesthesiologists that I work with on a daily basis. With my physicians, we work closely together and I learn their preferences for working with patients and cater to their needs. With my current group, we have meshed so well over the last two years and can almost perform in our sleep together. We have gotten this way through giving and taking continual feedback and just working together. For my patients, serving them is why I entered this field. Whether I am working with an expecting mother in an emergency c-section or a patient having knee surgery, I owe it to each patient to listen to their needs and walk them through the entire anesthesia process. When I am with a patient, my sole focus is on them and their needs at all times."
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Customer service means making sure you treat the customer with respect, dignity and in return, they will feel comfortable and more likely to return. It also means making sure positive feedback is spread throughout the community. Going above and beyond to provide the best care you can.
Rachelle's Feedback
Excellent! You obviously know how to deliver the utmost service and care. How will this service philosophy benefit BayCare, should they hire you? Be sure to add a qualifying statement at the end.
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