BayCare Health Systems Mock Interview
Practice 31 BayCare Health Systems interview questions covering patient care, teamwork, and healthcare values.
Question 13 of 31
BayCare Health Systems seeks to hire those with strong problem solving skills. When were you able to successfully resolve a problem in the workplace?
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Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.
Problem-solving and dispute resolution are critical skills to possess. Display to the interviewer that you are capable of problem-solving within the workplace. Talk about a time when you were creative, proactive, and displayed the leadership qualities required to resolve a workplace issue.
Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.
"In my most recent position we had a consistent problem with employees showing up late for their shifts or calling in sick at the very last moment. Rather than the typical documenting and reprimanding style that management usually takes, I decided to track the results of an accountability reward system. For 180 days, my employees were rewarded for coming to work 10 minutes early. Also, for every month with zero sick days, a bonus was added. In the end, we awarded those with perfect attendance a 600 bonus. The bonus' cost us less money, in the end than the cost of lowered productivity due to absent employees. The program was a success, and upper management chose to keep it implemented for another six months. We will re-assess in December, but it seems to be working very well."
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Conflicts are very common in any line of work. One time, in particular, I had to take on a very unhappy, difficult patient who had continually fired the nurses. I took the time to talk with the patient and find out that they felt like nobody had time to take care of them; sometimes, just listening is all that is required.
Rachelle's Feedback
You are right - sometimes, all that is required is active listening. When giving answers to behavioral-based questions such as 'When were you...' or 'Tell me about a time when...' you may want to deploy the STAR method (Situation, Task, Action, Result), which often results in a more engaging, fuller story example for the interviewer.
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