Practice 30 Bank of New Zealand interview questions covering customer service, banking products, and BNZ's values.
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Jaymie Payne is passionate about talent acquistion and has nine years of experience in corporate and healthcare recruitment.
Financial institutions like Bank of New Zealand place a high value on integrity. This question allows the interviewer to discover more about your character. It's not uncommon for ethical dilemmas in the workplace to come up from time to time, so speak openly about any relevant experiences you've had. Think carefully about your answer, as it will leave a strong impression. Show examples of how you've "done the right thing," and demonstrate how you bring honesty and fairness to the team and how you exhibit integrity in the workplace.

Jaymie Payne is passionate about talent acquistion and has nine years of experience in corporate and healthcare recruitment.
"In my last job, I was part of a team of five people who were converting electronic documents and records to an electronic system. We each worked in the system completing various tasks which took up about six hours a day. A week into the project, the manager ran a report and found several errors, and believed another employee had been responsible. The way the software was set up, it could not track specifically who made the errors but I could tell from the report it was actually me. I could have kept quiet and let the other person take the blame for my mistakes, but it wasn't the right thing to do. I came forward and let my manager know that the mistakes were mine and I apologized for the errors and reassured them I would work extra hours to rectify them. I completed additional training so to ensure I did not make the same mistakes again and worked extra hard to fix the errors and catch back up to the rest of the group. I have strong morals and I value integrity. I will bring that value system to the team if given the opportunity to join Bank of New Zealand."

Jaymie Payne is passionate about talent acquistion and has nine years of experience in corporate and healthcare recruitment.
"In my previous role, I had a colleague that I formed a friendship with and we often hung out together outside of work, shopping, and taking trips to the beach. We worked side by side in the workplace, and one evening her drawer was short. She told me that she was overwhelmed with bills, planned to use the money to get caught up, and was going to file a false report about a customer causing the drawer to be short. I told her I understood her situation and sympathized, but told her stealing is wrong, no matter the reason behind it. I even offered to loan her money to discourage her from stealing. I encouraged her to put the money back and find another way, but she refused. I reported it to my supervisor and she ended up being fired. Needless to say, I lost a friend in the situation, but I would never put my own job and integrity at risk, and reporting her was the right thing to do. If I ever faced a situation like this again, I would do the same thing and follow the appropriate company policy to report another employee stealing."

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Anonymous Answer
In all of my roles with NZ and Japan companies, I was responsible for the data analysis daily. There was never a discrepancy in my career. In my most recent individual project, I had my tasks done with high quality overnight, although the client wanted the results before the due date. I have proven myself reliable through my consistency, always showing up on time, meeting deadlines, and keeping my word.

Rachelle's Feedback
It's nice that you give a specific example of your reliability while also adding in how you are reliable, overall. I have tweaked your answer a bit to make it more concise.
"In my most recent individual project, my client wanted results before the due date, so I completed my tasks overnight, maintaining high quality. In all of my roles with NZ and Japan companies, I was responsible for the data analysis daily without any discrepancies. I have proven myself reliable through my consistency, always showing up on time, meeting deadlines, and keeping my word."
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Written by Rachelle Enns
30 Questions & Answers • Bank of New Zealand

By Rachelle

By Rachelle