"As a casual banker, so much of my role entails communicating with customers. I'm adaptable and depending on my customer preferences, I can connect with them via text, calls, emails, etc. I'm a good listener and practice active listening regularly, which helps me maintain relationships with others. I also use my skills to teach and educate others about our products and services in a simple and easy-to-understand way!"

"I know communication skills are necessary to possess in order to be successful in this role. I would be responsible for promoting products and services that benefit customers, and I need to earn their trust, so it's important that I can communicate to build trust and relationships. I would speak clearly, concisely, and professionally so that customers could easily understand what I'm saying. I would take a genuine interest in their financial health and goals, actively listen when conversing, and ask probing questions to dive deeper to understand their needs better."