How would you become a subject matter expert on Bank of New Zealand products and services offered?

"I would study Bank of New Zealand's website and any internal materials provided to gain an understanding of the products and services offered to customers. I would also look online and read customer reviews so that I could see from the customer's perspective what the highest-rated products and services are and where we receive complaints. Knowing those common complaints ahead of time, allows me to do more thorough research and to be prepared to answer questions."

"I learn best by watching videos, so I would look up videos on the internet or within Bank of New Zealand's library to review each product and service to have a full understanding of its benefits. I would also speak with employees of the bank who are subject matter experts so that I could learn from them and hear more about what is successful at that specific location."