How do you respond to problems that require a quick solution?
Many problems can arise in a workday, and the interviewer wants to know that you can react appropriately and think critically when a situation needs a quick response or a problem with a customer needs a prompt resolution. These skills are incredibly important when working with the public. Walk the interviewer through your problem-solving techniques and approach when you are faced with a situation that requires a quick resolution.
"I can think quickly and can do mental math, problem-solve, and mention other products and services to offer the customers. In the case of an urgent matter, I trust my instincts and can quickly evaluate situations to recognize the next steps and act accordingly. I feel secure in my ability to think and act quickly while I'm working in ABC position for Bank of New Zealand."
"When an urgent problem arises at work, I focus on remaining calm and focusing on the task at hand. When faced with a situation where a quick solution is required, I will first rely on my training, my memory, and my instincts. I am confident in my ability to find a solution to unexpected problems, however, I'm comfortable asking a colleague or manager for support if the situation is urgent and needs immediate attention."
