Bank of New Zealand Mock Interview
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Question 11 of 30
Give me an example of how you keep track of details while engaging in conversation?
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Jaymie Payne is passionate about talent acquistion and has nine years of experience in corporate and healthcare recruitment.
Part of your responsibility in the role at Bank of New Zealand may include interactions and conversations with customers. You will also be interacting with other colleagues and leadership, so it's important to be able to recall the details of multiple conversations throughout the day. Share communication and organization strategies you use to ensure you recall important information in conversations.
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"A customer came into the branch with multiple requests. To ensure that I addressed each of their needs, I wrote down a few notes for myself to gather the information. This was also helpful because when I needed to answer the phone in the middle of the transaction, I didn't forget any of the important details and I was able to resolve both requests promptly. All the while, I kept the customer engaged and made sure their banking experience was enjoyable."
Jaymie Payne is passionate about talent acquistion and has nine years of experience in corporate and healthcare recruitment.
"To keep track of transaction details, while engaging in conversation, I will ask the customer questions or repeat what they are saying to me. This helps me to commit their needs to memory while still appearing engaged and in the moment. If appropriate, I will also take notes so that I remember critical information and make a list of my action or follow-up items."
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Anonymous Answer
As I always do, to keep track of details, while engaging in conversation, I write down a few notes for myself to gather the information. This approach is helpful because when I am asked to do another thing, I don't forget any of the important details. Furthermore, this action allows me to do parallel tasks to work efficiently. So, writing notes to keep track is quite useful for me.
Rachelle's Feedback
Writing down important details is a smart way to help you remember the important parts. Good answer!
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