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Air Canada Mock Interview

Question 30 of 35 for our Air Canada Mock Interview

Air Canada was updated by on March 10th, 2023. Learn more here.

Question 30 of 35

What direct experience do you have in other customer-service-based roles, and how have they prepared you for this role?

"I am new to my career, so this will be my first customer service-based role. I have volunteer experience with the local Food Bank, which gave me valuable exposure to working with the public and collaborating with a team. In this role at Air Canada, I know that my job will be working closely with your passengers, listening to their needs, and doing what is necessary to ensure their flight is as pleasurable as possible. I can't wait to bring this mission to life in my work daily here."

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How to Answer: What direct experience do you have in other customer-service-based roles, and how have they prepared you for this role?

Advice and answer examples written specifically for an Air Canada job interview.

  • 30. What direct experience do you have in other customer-service-based roles, and how have they prepared you for this role?

      Why the Interviewer Asks This Question

      According to their career site, the work culture at Air Canada emphasizes that all employees are ambassadors for the country of Canada worldwide by providing top-notch customer service to their passengers. Though your interviewer has a good feel for your experience based on your resume, they want to walk through your customer service experience and explain how it has prepared you for success on the job at Air Canada.

      Written by Ryan Brunner on March 10th, 2023

      How to Answer

      Discuss your experience working in customer service-based roles; take your interviewer through your resume and highlight the customer service skills you have developed. While keeping the Air Canada job description in mind, walk through your experiences and how they pertain to providing customized and personal service in the role you are interviewing for.

      Written by Ryan Brunner on March 10th, 2023

      Entry Level Example

      "I am new to my career, so this will be my first customer service-based role. I have volunteer experience with the local Food Bank, which gave me valuable exposure to working with the public and collaborating with a team. In this role at Air Canada, I know that my job will be working closely with your passengers, listening to their needs, and doing what is necessary to ensure their flight is as pleasurable as possible. I can't wait to bring this mission to life in my work daily here."

      Written by Ryan Brunner on March 10th, 2023

      Answer Example

      "I started working at a young age as a server in a restaurant. From there, I moved into a restaurant management role and attended post-secondary education with a focus on Restaurant and Hotel management. Most of what I've done has been customer service focused, and I love bringing big smiles and great results to those I work with."

      Written by Ryan Brunner on March 10th, 2023

      Anonymous Interview Answers with Professional Feedback

      Anonymous Answer

      "All my working experiences have been in Customer Service Based Roles. As an RMT, the ability to listen, answer questions, and alleviate customer concerns is a vital part of ensuring my client's needs are being met. The experience gained built over years of trust, and excellent customer service has allowed me to expand my customer base continually."

      Rachelle's Feedback

      It sounds as though you are ready for your next adventure in customer service! You could also speak in more detail regarding the customer service training you have received.
      "All of my working experiences have been in customer service based roles. As an RMT, the ability to listen, answer questions, and alleviate customer concerns is a vital part of ensuring that I meet my clients' needs. The experience I have gained over the years has allowed me to deliver trust to my customers. I have taken formal training related to customer service on topics such as..."

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