Aer Lingus Mock Interview
Practice 30 Aer Lingus interview questions covering customer service, safety protocols, and Irish aviation industry expertise.
Question 28 of 30
How do you determine priorities when you have multiple tasks at hand?
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
When you feel torn between multiple projects or tasks, how do you decide which one needs your attention the most? Assure the interviewer that you can be diligent when it comes to assessing your priorities.
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"I will determine which project requires my attention by the number of hours we are behind and then the project size. I am comfortable delegating tasks when needed, but I am also aware that these times will require an additional commitment of hours from me. Never have I under delivered on a deadline."
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Jaymie
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Anonymous Answer
I try to tackle the task that is most urgent first and make a plan of what I should do subsequently. I have no problem asking help from my coworkers if something needs to be done simultaneously such as in case of a medical emergency or if someone requires immediate assistance. I would also usually finish dealing with a customer's query before moving on to something else or else they would feel like we've forgotten them and ask someone else for the same.
Amanda's Feedback
I like that this answer highlights that you would put the customer's needs first before moving on to another task because excellent customer service is vital to your role. Your response also shows that you use a common-sense approach by tackling urgent items first.
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