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KLM Cityhopper BV Interview Questions

30 KLM Cityhopper BV Interview Questions
Question 1 of 30
How does this position fit into your career goals?
How to Answer
Is this particular position a good fit? Is it a step up in your career or - a stagnant move that you are just complacent with taking until something better comes along? Assure the interviewer that this position will be challenging for you, is a step up in responsibilities, and that it fits with your overall career goals.

Answer Example
"My primary goal in my career as a flight attendant is to become a senior team member and eventually train others in the airline industry. I feel that what KLM Cityhopper offers is a strong path towards those goals and I am excited about what this position has to offer."
Answer Example
"This position offers the next steps in my career and the growth that I am ready for. I have spent the last couple of years attending additional coursework to get me here, and I'm excited to show KLM Cityhopper BV what I can do!"
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Question 2 of 30
What unique qualities about yourself would you bring to our company?
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How to Answer
There are some things that your resume cannot do. Showing off your great personality is one of them, for instance! Talk to the interviewer about some of your unique qualities and be sure to tie these qualities into how they will benefit the company, should they hire you.

Answer Example
"I have a unique ability to strike up conversation and build rapport with nearly anyone. This is a great help when it comes to customer service and sales. My up-selling percentages are always very high."
Answer Example
"I have a strong ability to lead teams of people no matter their background or personality. I can relate to many people because I approach them on their level and get to know them in a way they are most comfortable."
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Question 3 of 30
How will you earn the trust of your coworkers?
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How to Answer
Workplace relationships are essential to nurture. Talk to the interviewer about how you plan to earn the trust of your new co-workers, should you be offered the position.

Answer Example
"I feel that the best way to earn the trust of my co-workers is to be helpful, always do what I promise, and be honest with them at all times. Strong relationships have to be built on these principles."
Answer Example
"Here are some ways that you can build trust with your coworkers: - Show common courtesy. Say hello, hold the elevator door, bring coffees now and then - Be respectful in your communication, avoid over cc'ing unnecessarily in emails - Avoid being a distraction, and respect the use of their time - Respect their personal space and the line between work life and personal life - Always ask if they have time before diving into a conversation - Try to find the answer to your questions before running to ask a manager or co-worker - Connect with them on LinkedIn but avoid more personal social media platforms - Treat everyone the same, regardless of their job title - Do not complain about your job to your coworkers - Reach out to new employees and make them feel comfortable - Own up to your mistakes and fix them - Be timely with your followups and meet your deadlines "
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Question 4 of 30
How do you determine priorities when you have multiple tasks at hand?
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How to Answer
When you feel torn between multiple projects or tasks, how do you decide which one needs your attention the most? Assure the interviewer that you can be diligent when it comes to assessing your priorities.

Answer Example
"I will determine which project requires my attention by the number of hours we are behind and then the project size. I am comfortable delegating tasks when needed, but I am also aware that these times will require an additional commitment of hours from me. Never have I under delivered on a deadline."
Answer Example
"If, for example, I have more than one customer who needs me, I will page for assistance so that nobody is left waiting. It's essential to have team members that you can rely on to step in when you become too busy."
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Question 5 of 30
What experience do you have using team-based messaging applications?
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Question 6 of 30
Where do you see yourself five years from now?
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Question 7 of 30
Think about a difficult boss, professor or coworker. What made him or her difficult? How did you successfully interact with this person?
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Question 8 of 30
When you suffer a setback, how does that emotionally affect you and your work?
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Question 9 of 30
What are your salary expectations?
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Question 10 of 30
Tell me about a time when communication became an issue when working on a team.
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Author of KLM Cityhopper BV Answers and Questions

Rachelle Enns
Rachelle Enns is an executive head-hunter and job search expert. Utilized by top executives from Fortune 100 & 500 companies like Fitbit, Microsoft, General Electric, Nestle, and more, she helps professionals position themselves in a competitive marketplace. Rachelle founded Renovate My Resume, a company that focuses on helping job seekers get their edge back. Renovate My Resume creates stand-out resumes, cover letters, LinkedIn profiles and professional summaries for new grads, all the way to corporate executives. Rachelle spends much of her time training career coaches, recruiters, and resume writers. She also holds interview workshops for students and interns, globally. For great tips and tricks, follow Rachelle on Instagram @_rachelle_e or @renovatemyresume.
Published: 06/30/2018

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Question 11 of 30
What work situations excite and motivate you?
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Question 12 of 30
Personality fit is important to us at KLM Cityhopper. How would you describe your personality?
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Question 13 of 30
Rate your communication skills from 1-10 with proper examples backing your given rating.
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Question 14 of 30
How do you get along with others at work?
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Question 15 of 30
If you could start your career over again, what direction would you take?
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Question 16 of 30
At KLM Cityhopper, exceptional customer service is our priority. How will you ensure that our service standards are continually met?
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Question 17 of 30
When have you had to shift your priorities in response to sudden changes?
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Question 18 of 30
The airline industry is full of unexpected scenarios. When have you faced an unexpected difficulty?
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Question 19 of 30
What do you hope to gain most from your time with KLM Cityhopper?
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Question 20 of 30
List the top 3 skills that will make you an ideal team member at KLM Cityhopper BV.
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Question 21 of 30
As a Flight Attendant, you are responsible for ensuring that the safety of all passengers is a priority. What would you do if you felt there was a safety threat?
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Question 22 of 30
All employees of KLM Cityhopper BV are expected to wear a uniform to work. Are you comfortable with this policy?
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Question 23 of 30
Why are you the best choice for KLM Cityhopper?
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Question 24 of 30
Employees of KLM Cityhopper BV are expected to be reliable, on time, and accessible when on shift. Do you consider yourself to be a dedicated employee?
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Question 25 of 30
Aside from your experience working in the airline industry, do you have experience in other customer service based roles?
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Question 26 of 30
In order to work for KLM Cityhopper you are required to pass a criminal record check. Are you comfortable accommodating this?
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Question 27 of 30
As a Flight Attendant you will be asked to work a wide range of hours and a lot of overtime. Are you able to accommodate the unpredictable schedule associated with being a Flight Attendant?
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Question 28 of 30
Have you received training on how to handle an in-flight emergency?
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Question 29 of 30
Do you have any formal training in First Aid or CPR?
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Question 30 of 30
Tell me about any airline related training that you have been through.
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