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KLM Cityhopper BV Interview

30 Questions and Answers by
| Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.

Question 1 of 30

Tell me about a time when communication became an issue when working on a team.

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KLM Cityhopper BV Interview Questions


  1. Tell me about a time when communication became an issue when working on a team.
    • Give an example of a time you when you couldn't seem to explain what you needed from other team members or, talk about how one of your team members couldn't communicate effectively. Be sure to include what the overall outcome was of the situation, and what you did to repair the communication issue.

      Rachelle's Answer #1

      "I worked on a team to solve a problem that could have potential effects on our ability to grow the business and reach our goals. Each person on the team was tasked with a different aspect, such as gathering data and analyzing it. We came together to discuss the results but couldn't seem to agree. We were struggling to listen to each person's opinion. I explained my observation, and I suggested we give each person a chance to talk through their findings and opinions, which helped us take a more collaborative approach."

      Rachelle's Answer #2

      "My current company recently went through a merger which has caused a lack of communication between the team as thoughts of job security flood people. I suggested my department head that we have a team building event. Gathering everyone together to remind them that we are still a team was very helpful."


  1. How does this position fit into your career goals?
    • Is this particular position a good fit? Is it a step up in your career or - a stagnant move that you are just complacent with taking until something better comes along? Assure the interviewer that this position will be challenging for you, is a step up in responsibilities, and that it fits with your overall career goals.

      Rachelle's Answer #1

      "My primary goal in my career as a flight attendant is to become a senior team member and eventually train others in the airline industry. I feel that what KLM Cityhopper offers is a strong path towards those goals and I am excited about what this position has to offer."

      Rachelle's Answer #2

      "This position offers the next steps in my career and the growth that I am ready for. I have spent the last couple of years attending additional coursework to get me here, and I'm excited to show KLM Cityhopper BV what I can do!"


  1. As a Flight Attendant, you are responsible for ensuring that the safety of all passengers is a priority. What would you do if you felt there was a safety threat?
    • Airlines will always have strict safety protocols. Talk to the interviewer about how you would react in a situation where you felt safety was at risk.

      Rachelle's Answer #1

      "My reaction to a safety threat would rely on my on-the-job training. I would want to make sure that I follow company protocol and safety regulations. I believe that if faced with a safety threat, I would do everything to ensure passengers remained calm."

      Rachelle's Answer #2

      "I am well trained on how to react in urgent, distressed, and mayday situations. In any emergency, my first course of action is to ensure the passengers are prepared."


  1. If you could start your career over again, what direction would you take?
    • A hiring manager will be able to tell a lot about your personality by learning about your other career interests. If you could do anything over, what would you do, and why?

      Rachelle's Answer #1

      "I certainly do not regret the direction I have taken my career; however, if I had to start over in a new direction completely I would likely pursue my Degree in Education and become a teacher. Both of my parents were teachers, and they seemed to have a very fulfilling career. I enjoy coaching and leading others so, any tasks in my current career that related to these skills, are very welcome."

      Rachelle's Answer #2

      "I would take the same direction! I love what I do, and wouldn't change a thing. This industry brings a lot of excitement and fulfillment to my life."


  1. When you suffer a setback, how does that emotionally affect you and your work?
    • Everyone handles the stress and disappointment of setbacks differently. Discuss with the interviewer how you typically cope with delays in the workplace.

      Rachelle's Answer #1

      "Experiencing a setback is always disappointing, and can be a bit disheartening, but I understand that it happens from time to time. If I experience a major setback, I will take a few moments to debrief with my manager and discuss what I could have done differently. Then, I move on!"

      Rachelle's Answer #2

      "Setbacks happen for a reason, and they do not affect me emotionally in the least. I am a very pragmatic thinker and stay focused on my project despite the challenges that come my way. I am a creative thinker, so setbacks are often used as a new jumping off point to something even better."


  1. How will you earn the trust of your coworkers?
    • Workplace relationships are essential to nurture. Talk to the interviewer about how you plan to earn the trust of your new co-workers, should you be offered the position.

      Rachelle's Answer #1

      "I feel that the best way to earn the trust of my co-workers is to be helpful, always do what I promise, and be honest with them at all times. Strong relationships have to be built on these principles."

      Rachelle's Answer #2

      "Here are some ways that you can build trust with your coworkers:

      - Show common courtesy. Say hello, hold the elevator door, bring coffees now and then
      - Be respectful in your communication, avoid over cc'ing unnecessarily in emails
      - Avoid being a distraction, and respect the use of their time
      - Respect their personal space and the line between work life and personal life
      - Always ask if they have time before diving into a conversation
      - Try to find the answer to your questions before running to ask a manager or co-worker
      - Connect with them on LinkedIn but avoid more personal social media platforms
      - Treat everyone the same, regardless of their job title
      - Do not complain about your job to your coworkers
      - Reach out to new employees and make them feel comfortable
      - Own up to your mistakes and fix them
      - Be timely with your followups and meet your deadlines"


  1. How do you get along with others at work?
    • Think about your relationships with coworkers, past and present. Which ones were healthy? What were the dynamics of those working relationships? Think about what you enjoyed about some of your relationships with past coworkers. Excellent communication, sense of humor and support are all great qualities that make co-working relationships fun.

      Rachelle's Answer #1

      "I get along great with my coworkers. I try to maintain a positive attitude and be supportive, whether I am offering to assist someone who is overwhelmed, or if I am taking time to listen to someone who is having a bad day."

      Rachelle's Answer #2

      "I put a lot of effort into my relationships with my coworkers. I believe that harmonious relationships in the workplace are important for the happiness of everyone as well as for productivity levels."


  1. What unique qualities about yourself would you bring to our company?
    • There are some things that your resume cannot do. Showing off your great personality is one of them, for instance! Talk to the interviewer about some of your unique qualities and be sure to tie these qualities into how they will benefit the company, should they hire you.

      Rachelle's Answer #1

      "I have a unique ability to strike up conversation and build rapport with nearly anyone. This is a great help when it comes to customer service and sales. My up-selling percentages are always very high."

      Rachelle's Answer #2

      "I have a strong ability to lead teams of people no matter their background or personality. I can relate to many people because I approach them on their level and get to know them in a way they are most comfortable."


  1. What experience do you have using team-based messaging applications?
    • There are many options for communication software and messaging applications. Give the interviewer a brief overview of the apps you are experienced in and assure them that you can learn their internal system, should it be new to you.

      Rachelle's Answer #1

      "I have used a variety of team-based messaging applications. I am best versed in Brosix, AOL Instant Messenger, and Freedcamp. No matter which system you use I am sure that I can pick it up very quickly."

      Rachelle's Answer #2

      "Our current company uses Slack for most projects. Slack stands for 'Searchable Log of All Conversation and Knowledge,' which helps describe why it's so useful for a sales team. All knowledge of clients, products, and projects are at our fingertips. Which team-based applications do you use here?"


  1. Do you have any formal training in First Aid or CPR?
    • First Aid and CPR training is a requirement for many roles in the airline industry. Assure the interviewer that you have current and valid certification in CPR and First Aid. If you do not, be sure to express your willingness to do so.

      Rachelle's Answer #1

      "I do not currently hold a valid CPR and First Aid certification; however, I am happy to complete this requirement right away."

      Rachelle's Answer #2

      "Yes, I have formal training in First Aid and CPR. I have brought my certifications here for you to see."


  1. In order to work for KLM Cityhopper you are required to pass a criminal record check. Are you comfortable accommodating this?
    • A clean criminal record is a must for all airline related roles. You must be able to pass the criminal background check and may even be asked to present one in your interview. Your answer can be short and to the point.

      Rachelle's Answer #1

      "You will find that I have a clean criminal background. I'm willing to participate in any background check that you require."

      Rachelle's Answer #2

      "I can complete a full criminal background check as well as any drug testing, or other background checks that you require."


  1. At KLM Cityhopper, exceptional customer service is our priority. How will you ensure that our service standards are continually met?
    • According to Wikipedia, KLM Cityhopper is the regional airline subsidiary of KLM, headquartered in the Netherlands. It is a subsidiary of Air France-KLM, and an affiliate of SkyTeam. The airline operates scheduled European feeder services on behalf of KLM. If you are familiar with KLM Cityhopper before your interview, you will likely know a little bit about their goals when it comes to customer service. Tie in your knowledge of the company with your service standard.

      Rachelle's Answer #1

      "I understand through my research and exposure to your company that customers always come first. I wholeheartedly agree that the customer must be taken care of, even beyond their expectations."

      Rachelle's Answer #2

      "I will ensure that your customer service standards are continually met by following your service protocols, exactly. I am always willing to lend a hand, and am a happy person, which creates a positive environment for customers."


  1. Rate your communication skills from 1-10 with proper examples backing your given rating.
    • On a scale of 1-10, how skilled are you in communication? Why did you choose that particular rating for yourself?

      Rachelle's Answer #1

      "I rate my communication skills as a 9/10 as I will, on occasion, have times when I am not as clear as I would like to be. My supervisor and co-workers will attest to my clear and concise communication skills."

      Rachelle's Answer #2

      "Clear communication is essential in the airline industry. I would rate my communication skills as a 7 out of 10 because there is always room for improvement. Because I am an open leader, my team will let me know if I need to clarify anything. Communication needs to run smoothly, both ways."


  1. What are your salary expectations?
    • The best way to discuss your salary expectations is to use your current earnings as an example. Be open, and honest. Transparency is the best choice when salary based questions arise.

      Rachelle's Answer #1

      "Currently, I earn a base salary of $45,000 per year plus a potential 20% annual bonus. Last year my earnings were $52,000, and I would like to stay in the same range or slightly higher."

      Rachelle's Answer #2

      "Although my current salary is $45K/year, I am seeking $52K in my next position. Because I work for a very small organization, they are not able to offer me a competitive compensation compared to the industry marketplace."


  1. How do you determine priorities when you have multiple tasks at hand?
    • When you feel torn between multiple projects or tasks, how do you decide which one needs your attention the most? Assure the interviewer that you can be diligent when it comes to assessing your priorities.

      Rachelle's Answer #1

      "I will determine which project requires my attention by the number of hours we are behind and then the project size. I am comfortable delegating tasks when needed, but I am also aware that these times will require an additional commitment of hours from me. Never have I under delivered on a deadline."

      Rachelle's Answer #2

      "If, for example, I have more than one customer who needs me, I will page for assistance so that nobody is left waiting. It's essential to have team members that you can rely on to step in when you become too busy."


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