Accenture Mock Interview
Practice 40 Accenture interview questions covering case studies, consulting scenarios, and culture fit.
Question 25 of 40
What is the most challenging client issue you have faced this year? How did you overcome the situation?
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Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
The interviewer is looking for insights into your significant client's pain points and how you overcome them. Your answer will speak to your emotional intelligence and indicate whether such setbacks affect your performance or client relations. If responded to correctly, this question also allows you to help the interviewer picture you in this role with Accenture. Walk the interviewer through your client's situation, and share with them how you overcame the hurdle with professionalism and poise. Showcase your strong communication skills, how you turned the situation around, and what you learned from the experience. Go the extra mile and detail how you've applied those lessons toward greater successes.
Kimberly is a freelance writer and editor with a decade of experience in the education field, including her time as a pre-kindergarten teacher.
"I recently had a client who wanted to control every aspect of my work instead of being open to the process. He was very hands-on, which is great; however, he was not receptive to change. I held a one-on-one meeting with him to discuss the situation head-on. Professionally, I let him know that if he disallowed my process, he would not get the return he was seeking. The client apologized for the controlling behavior and gave me the room I needed to work."
Kimberly is a freelance writer and editor with a decade of experience in the education field, including her time as a pre-kindergarten teacher.
"The most challenging client profile is the defensive client. I am sure you know the type. The client argues everything and refuses to look at the hard data while bringing emotion into every conversation and process. When this occurs, I firmly yet professionally remind the client that past behavior will yield the same results. I ask them to revisit why they hired me or my firm. Then, I have them recommit to our process before I proceed."
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