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Matrix Management Interview
Questions

29 Questions and Answers by Rachelle Enns
Published September 9th, 2018 | Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
Job Interviews     Companies     Business     Communication Services    

Question 1 of 29

We appreciate innovative thinking at Matrix Management, Inc.. When have you created a new product or service?

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1.

We appreciate innovative thinking at Matrix Management, Inc.. When have you created a new product or service?

Using your creative mind, have you ever introduced an employer to a new product or service opportunity? Talk to the interviewer about a time when you have created a new product or service.

Rachelle's Answer #1

"In my previous role I was fortunate enough to introduce my company to the idea of a 'gold level' priority service where, in addition to our general customer service program, we added other options for our highest-yielding customer segments. Our customer base responded enthusiastically, and we were able to grow several accounts because of the extra attention. In fact, we kept the program running for a few years."

Michelle's Answer #2

"I am newer to my career, so I have not had opportunities to create a new product or service in the workplace. In my personal life, a lot of my neighbors have pets. I started a neighborhood dog walking, sitting and vacation service when I was in college. It was highly popular in the summer. I made some money and helped my neighbors enjoy their vacations. This was a positive experience for me at a very early age, so it has encouraged me to be mindful of opportunities and not afraid to raise my hand to express an idea or try something new."

2.

At your current or former place of employment, how important was communication and dealing with others?

Are you accustomed to working in an environment where clear communication with others is critical? Talk to the interviewer about your most recent work and how communication played a part.

Rachelle's Answer #1

"In my previous role, healthy communication was required to protect the safety of our employees. We transported dangerous goods, and our management required that we all take specific workshops on team communication and appropriate documentation. The company was committed to upholding the body of research that shows that teams who communicate better also perform better. Because of this, I feel confident in my prior training and am sure that my communication skills are solid."

Michelle's Answer #2

"I currently do not enjoy a healthy level of team communication in my workplace - communication skills are neither required nor modeled by our management team. This is part of the reason I am seeking new employment. I highly value clear communication and believe I do my best work within teams who are highly communicative and collaborative. How do you encourage strong communication among employees here at Matrix Management?"

3.

Work volumes can become very high at Matrix Management, Inc.. How do you handle a larger than average workload?

The interviewer wants to be assured that you can handle the workload required of you in this position and that you will not become overwhelmed if/when workloads unexpectedly increase. When workloads increase, stress levels do too. How do you react?

Rachelle's Answer #1

"When I have a large workload on my plate, I do not stress over the tasks that are in front of me. Rather, I make a simple plan of which tasks are a high priority and which tasks are a lower priority. The higher priority tasks, I complete first. Through this system, I can focus on my tasks individually, rather than stressing out about the multitude of tasks ahead of me. I also love the satisfaction of being able to cross things off my list!"

Michelle's Answer #2

"Whenever I feel overwhelmed, I try to take a few deep breaths, review my list of tasks, and concentrate first on those that are of highest strategic priority to the organization - in other words, the tasks most likely to positively affect the company's bottom line. If I can put my highest expenditure of resources there, I'm more likely to make a positive impact on the organization overall."

4.

How can Matrix Management motivate you, as a leader?

Your motivation may be that the idea of success and achievement drives you. Perhaps you are working toward career advancement. Take some time to think about what truly motivates you.

Rachelle's Answer #1

"I believe that, for the most part, I am intrinsically motivated. However, I am often encouraged by verbal recognition of my impact, along with compensation-based rewards. This could be a competition for a gift card or a contest where I can earn a bigger holiday party budget for my team. Being a leader comes naturally to me, so I don't find it to be an onerous task very often. My competitive side keeps me motivated as well."

Michelle's Answer #2

"In a competitive industry, I want to work for the best and with the best. I am motivated by a company that sets high performance standards, and by colleagues who work hard to meet them. I love being challenged by my peers to deliver my very best work."

5.

If Matrix Management hired you today, what would you accomplish first?

When you start a new position, it is essential to set a goal on how you will make a positive impact quickly after being hired. Tell the interviewer what your impact goal is, should you be the successful candidate and hired at Matrix Management.

Rachelle's Answer #1

"My first priority would be soaking up as much information about culture, process and KPIs as possible. I'd embark on a 'listening tour' in order to engage in deep conversation with my team and with my colleagues to discover the greatest current needs and how to prioritize them based on company goals for the quarter. Overall, I would strive to meet or exceed all KPIs for the business quarter as efficiently as possible."

Michelle's Answer #2

"If hired today, I would start with analyzing all quantifiable data from the last month, quarter and year to identify any challenges and set a plan to address them. I'd also look for team and company strengths in order to capitalize on or expand them in order to increase the company's bottom line. Overall, I'd be looking for patterns that help me make an immediate contribution to the team and the organization."

6.

When entering a new job, describe how you build relationships with your new coworkers and supervisors.

Due to a wide variety of personalities, relationships can take time to form. How do you ensure that you have a strong line of communication with your co-workers and supervisors, right from the start?

Rachelle's Answer #1

"I believe the first few weeks of any new position should be devoted to listening and understanding the culture, landscape, needs and expectations of team members and colleagues. In previous positions, I have found 'listening tours,' valuable, in which I schedule coffees, lunches or short meetings with as many colleagues as possible during the first few weeks to discuss their challenges, successes and expectations for the position. This sets us up as collaborators from the very beginning."

Michelle's Answer #2

"First impressions are everything, and I make a strong attempt to build relationships with all of my peers right up front when starting a new job. I schedule meetings to make an introduction and ask discovery questions to learn how I can best support them when working together. It is also important to gain insight into their preferred methods of communication. Also important, I try very quickly to show an interest in their lives outside of work - who they are, their hobbies, their families, etc., so that it's clear that I value them as individuals, not just as professional roles."

7.

Tell me about a time when you undertook a project that demanded a lot of initiative.

This interview question allows you to demonstrate your ability to be a self-starter. Show the interviewer that you are a motivated individual by telling the interviewer about a specific time that you took the lead. Include details of your project timeline, which you led, or what you had to teach yourself for the project to be successful. Be sure to also emphasize the outcome.

Rachelle's Answer #1

"We recently had a major inventory count requested of us by the corporate head office. At the time, our manager was away on vacation. No one quite knew where to start or who should take the lead. I took the initiative to lead my co-workers through the inventory project. I taught myself the tracking software in a short amount of time and created a schedule so that everyone knew what was expected of them, and we completed the project three days ahead of schedule! It was a great success."

Michelle's Answer #2

"We recently switched over our entire leadership team at the same time we were updating our team's compensation plan, so it was a lot of organizational change for the team to process. I took the initiative to manage the culture during this time by reaching out to all associates individually to gain their feedback on what compensation they would like to see in our change. I explained some possible options and gained their feedback on the new leadership team. This, on top of my day-to-day responsibilities, demanded strong time management skills, organization and initiative. However, I was able to guide our associates through a seamless compensation transition while gaining strong feedback on leadership changes."

8.

Tell me about your experiences giving presentations in front of large groups.

Public speaking can be intimidating, so assure the interviewer that you are capable of communicating well in front of large groups. Have you taken any courses or training in public speaking? Perhaps you have so much experience that it comes second nature. Assure the interviewer that you are capable of giving presentations should it be required in your role with Matrix Management Inc.

Rachelle's Answer #1

"In my last two roles I have been responsible for regularly presenting to my team of 43 staff as well as to our entire warehouse team of more than 200. I have also been part of my local Toastmasters group, which helped a great deal. Overall, I feel that I am a confident public speaker."

Michelle's Answer #2

"I do not have a lot of experience in presenting to large groups, but I do present regularly to groups averaging around 4 to 6 people. I am a confident speaker in that setting and am sure that I could present in front of many people - I'd be happy to take on that challenge."

9.

When a major problem arises, what is your first reaction?

The interviewer wants to know if your reactions to problems reflect maturity and professionalism. How you react will significantly determine how you fit with their existing team at Matrix Management.

Perhaps your computer crashes and you realize you may have just lost all of your hard work. Or maybe you are limited on time and have a deadline rapidly approaching. Demonstrate to the interviewer that you take a methodical approach to problem-solving, rather than reacting in an impulsive way when a problem occurs.

Rachelle's Answer #1

"When a major problem arises, my first instinct is to take a step back and absorb what just happened, define it and clearly articulate its consequences. I then go into 'brainstorm mode,' jotting down potential ways to resolve the issue. From there, I can generally use a pros and cons list to determine the best course of action for a fast and amicable resolution."

Michelle's Answer #2

"I have taught myself to be as calm as possible with my first reaction when problems arise. I take some deep breaths, step back and review my options for solving the problem rather than allowing myself to become frustrated or panicked. I often can confer with my team and/or peers on worst-case scenario repercussions, along with how to mitigate them. We typically explore several different scenarios in order to make a collaborative decision on which path forward is best for the company."

10.

Tell me about an error or mistake you made because of a breakdown in communication from you or one of your team members.

On occasion, mistakes will happen, and communication will be broken. Talk to the interviewer about a time that this occurred in the workplace. How did you resolve the situation?

Rachelle's Answer #1

"I recall one instance where I misread an email from one of my subordinates. The punctuation was incorrect, and I read it in in a dire tone rather than in a positive one, as it was intended. After a tense conversation, the employee clarified her intention, and it seems I was mistaken. She and I agreed to exercise verbal communication on a regular basis to avoid a similar situation from happening again."

Michelle's Answer #2

"We recently had a missing link in communication to one of our vendors, who we signed on to provide a large service. They were not aware of a change in the agreement which cost the company wasted time, resources and money. We were able to identify the breakdown in communication and change the process to ensure it does not happen again."

11.

When have you shown a willingness to learn a new method or new approach to solving a problem?

It is a great skill to have when you can approach a problem in a new way. Discuss with the interviewer your ability to approach a problem using new methods.

Rachelle's Answer #1

"When our company came under new management last year, many new methods and policies were implemented. As a result, I was able to learn many new approaches to our challenges in sales and customer management. Ultimately, they were very effective, and I enjoyed the process of taking a different approach and trying something innovative."

Michelle's Answer #2

"Our company switched to an SAP system last year that I was not familiar with. I enrolled myself in a 4-week evening course at our local community college so that I could quickly learn the system without it affecting my performance at work. It helped a great deal, and my employers were impressed with my willingness to learn. In addition, I was able to share with colleagues new ways to employ the system to solve some of their day-to-day business challenges."

12.

Tell me about a time when you improved communication between yourself and a co-worker or client.

Possessing the skills to improve communication in the workplace is a very valuable asset. Talk to the interviewer about your ability to enhance communication in the workplace. Be sure to tie in how your skills will benefit Matrix Management Inc.

Rachelle's Answer #1

"In my current position I have one particular client who is an exceptionally brief communicator. If I ask two questions, he tends to answer only one. I learned quickly that he would not acknowledge anything for which he did not have a direct answer, so I began to ask him questions in a different way. For example, I would say 'Do you have an answer for me on question X?' and he would say yes or no. We would then go from there. This method was an effective form of communication for that particular client. I have a few approaches that will be useful when working for Matrix Management."

Michelle's Answer #2

"I once had a client who often missed email updates. It caused us to cross our wires a few times. I suggested that we book a quick call every week to review any outstanding areas that need to be addressed, and I followed each call with a status report so that the conversation was documented. This process worked well for us, and I believe it would work well for clients at Matrix Management Inc. as well."

13.

Matrix Management, Inc. encourages continued education. Tell me about a time when you took on a new course to study in order to improve your own work performance.

Once you are in your career, it certainly doesn't mean that you need to stop learning. There are many job-related courses available. Talk to the interviewer about the last time you took advantage of these available courses. Discuss your interest in continuing your education even after joining Matrix Management, Inc.

Rachelle's Answer #1

"I am a huge proponent of professional development and continuing education. We have to stay current in our industry in order to keep up with the fast pace of change and innovation. Our company recently offered the Sandler Sales program to anyone in the company who was interested. I took this workshop and really enjoyed it - plus, my sales increased by 23 percent that year."

Michelle's Answer #2

"Last year, I worked toward my Project Manager certification while working full time. That experience alone greatly increased my multitasking skills, and I'm confident that the PM certification is a strong addition to my already existing management skill set. I believe strongly that it's important for employees to seek training and professional development opportunities in order to make sure they're not only competitive, but also adding the best possible value to their organizations."

14.

When planning, how often do you create alternative scenarios to help you adjust to changing situations?

Being able to problem solve and think outside the box when it comes to changing situations is a very valuable skill set. Talk to the interviewer about your ability to create a variety of potential scenarios.

Rachelle's Answer #1

"I feel that it is very important to create alternative scenarios in all situations. One cannot guess what will happen in the end, so it is smart to be prepared for all possible outcomes. I try always to create 'what-ifs' because I know that plans change and fail. Plan B - or C or D - is always ready to go."

Michelle's Answer #2

"I love having contingency plans. It's important for my team to understand that ideally we are going to do X, but if that fails, we need to be ready to make sure Y happens. It takes out the uncertainty at the moment and better prepares everyone to adapt if a problem should arise."

15.

What excites you?

Every hiring manager wants to know how to keep you best motivated and excited about the job. Talk to the interviewer about what excites you and keeps you happy at work.

Rachelle's Answer #1

"I have a healthy competitive edge, even if its a personal competition. For me, I am excited and motivated by winning, whether that be winning over a new client, exceeding my KPIs or being recognized for a job well done. I am also motivated and energized by a strong team that supports and challenges one another."

Michelle's Answer #2

"I get excited when new challenges are presented in the workplace. This could include a new program, a new customer initiative, a sales contest, or even the training of a new employee. A fresh problem to solve or a fresh obstacle to conquer is highly motivating and exciting for me."

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29 Matrix Management Interview Questions
Win your next job by practicing from our question bank. We have thousands of questions and answers created by interview experts.

Interview Questions

  1. We appreciate innovative thinking at Matrix Management, Inc.. When have you created a new product or service?
  2. At your current or former place of employment, how important was communication and dealing with others?
  3. Work volumes can become very high at Matrix Management, Inc.. How do you handle a larger than average workload?
  4. How can Matrix Management motivate you, as a leader?
  5. If Matrix Management hired you today, what would you accomplish first?
  6. When entering a new job, describe how you build relationships with your new coworkers and supervisors.
  7. Tell me about a time when you undertook a project that demanded a lot of initiative.
  8. Tell me about your experiences giving presentations in front of large groups.
  9. When a major problem arises, what is your first reaction?
  10. Tell me about an error or mistake you made because of a breakdown in communication from you or one of your team members.
  11. When have you shown a willingness to learn a new method or new approach to solving a problem?
  12. Tell me about a time when you improved communication between yourself and a co-worker or client.
  13. Matrix Management, Inc. encourages continued education. Tell me about a time when you took on a new course to study in order to improve your own work performance.
  14. When planning, how often do you create alternative scenarios to help you adjust to changing situations?
  15. What excites you?
  16. If you were given a choice, which work related task would you leave for last? Why?
  17. Give me an example of a time when you had to troubleshoot to solve a problem.
  18. How often do you discuss work with your colleagues, in order to think up new systems and styles of working?
  19. What do you know about the culture at Matrix Management?
  20. Do you prefer doing work on a routine day-to-day basis or do you prefer mixing up your routine occasionally?
  21. At Matrix Management, we value calculated risk. When have you taken an unusual risk in the workplace? What was the outcome?
  22. At Matrix Management, we give everyone the opportunity to be a mentor. Have you had the opportunity to teach an important skill to a co-worker?
  23. Would you say you are a better oral or written communicator?
  24. How do you handle communicating bad news to a fellow worker or subordinate?
  25. How would you describe your written communication skills?
  26. What experience do you have using team-based messaging applications?
  27. How do you handle a situation where your supervisor does not properly communicate information to you?
  28. Tell me about a time when your communication skills greatly benefited your team.
  29. We value communication at Matrix Management. Rate your communication skills from 1-10 with proper examples backing your given rating.
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