What are some of the challenges do you encounter in this IT support role?

How to Answer
Answer Example

Every job has its challenges. An interviewer will ask you about this to see what challenges you have encountered and gauge whether they are realistic or if you are challenged by minor issues or daily occurrences in this role. When responding to the question, you should identify significant challenges, but which you can resolve. You may even want to describe a situation in which you overcame a challenge using your skills and experience in this job.

"While I enjoy this job immensely, I do frequently encounter challenges. I can resolve most of these using the skills I've developed through my experience in this role. These include equipment issues, competing priorities, difficult end-users, and distractions within the workplace. I've developed a set of resources I can use to address these types of challenges. They include technical documentation, coping mechanisms, prioritization, and the support of my peers and our management team. When faced with a new or difficult challenge to overcome, I reach out to the team to see if they have resolved it in the past. This usually provides me the information I need to move forward."

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How to Answer: What are some of the challenges do you encounter in this IT support role?

Advice and answer examples written specifically for a Technical Support Engineer job interview.

5. What are some of the challenges do you encounter in this IT support role?

How to Answer

Every job has its challenges. An interviewer will ask you about this to see what challenges you have encountered and gauge whether they are realistic or if you are challenged by minor issues or daily occurrences in this role. When responding to the question, you should identify significant challenges, but which you can resolve. You may even want to describe a situation in which you overcame a challenge using your skills and experience in this job.

Written by William Swansen on September 6th, 2021

Answer Example

"While I enjoy this job immensely, I do frequently encounter challenges. I can resolve most of these using the skills I've developed through my experience in this role. These include equipment issues, competing priorities, difficult end-users, and distractions within the workplace. I've developed a set of resources I can use to address these types of challenges. They include technical documentation, coping mechanisms, prioritization, and the support of my peers and our management team. When faced with a new or difficult challenge to overcome, I reach out to the team to see if they have resolved it in the past. This usually provides me the information I need to move forward."

Written by William Swansen on September 6th, 2021

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